Spa Receptionist

2 weeks ago

Downers Grove, Illinois, United States Simply Beautiful Day Spa Full time

Job Summary:

Responsibilities:

  • Greet and welcome guests in a friendly and professional manner
  • Check guests in and out efficiently
  • Answer phone calls and direct inquiries to the appropriate department
  • Process payments and maintain accurate records
  • Assist guests with requests and provide information about the spa's amenities
  • Handle guest complaints and ensure resolution in a timely manner
  • Maintain a clean and organized front desk area
  • Help manage spa supplies inventory and place orders when needed
  • Assist with administrative tasks such as filing, scanning, and data entry
  • Follow office protocols and maintain confidentiality of client information
  • Finding create ways ways to promote spa, online marketing, creating events, managing memberships, and advertising promotions
  • Experience with deescalating and problem solving

Qualifications:

  • Strong time management skills to handle multiple tasks effectively
  • Exceptional customer service abilities to ensure guest satisfaction
  • Knowledge of retail math for processing transactions accurately
  • Experience in retail or technology sales is a plus
  • Ability to upsell products or services to enhance guest experience
  • Proficiency in operating a cash register and handling cash transactions
  • Basic math skills for calculating charges, discounts, and change accurately
This position offers opportunities for growth within the hospitality industry.

If you are a motivated individual with a passion for customer service, we would love to have you join our team as a Front Desk Agent.


Job Type:
Part-time

Pay:
$ $20.00 per hour

Expected hours:
per week

Benefits:

  • Employee discount
  • Flexible schedule

Shift:

  • 4 hour shift
  • 8 hour shift
  • Day shift
  • Evening shift
  • Morning shift

Weekly day range:

  • Every weekend
  • Monday to Friday
  • Rotating weekends
  • Weekends as needed
  • Weekends only

Ability to Commute:

  • Downers Grove, IL required)

Work Location:
In person

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