Practice Assistant Call Center

1 week ago


Boston, Massachusetts, United States Mattapan Community Health Center Inc Full time
Job DescriptionJob DescriptionDescription:

POSITION DESCRIPTION

POSITION: Practice Assistant – Call Center

DEPARTMENT: Call Center

LOCATION: 1575 Blue Hill Avenue, Mattapan, MA 02126

REPORTS TO: Operations Manager

TYPE: Full -Time: Experienced

SALARY: Open

Summary:

The Practice Assistant – Call Center is the first person with whom a patient or family member will interact, via telephone prior to a visit. The Practice Assistant – Call Center is responsible for ensuring positive patient experiences through the delivery of exceptional customer service, and courteous interactions. The Practice Assistant – Call Center works closely with all care team members and is responsible for performance of a variety of office functions, including answering incoming phone calls, verification of demographic and insurance information, scheduling appointments, greeting patients and family members, and collecting copayments. May float to other departments/sites to meet the needs of the business.

RESPONSIBILITIES

  • Patient Intake and Scheduling:
  • Greet patients and a friendly, professional, and attentive manner.
  • Register patients within the practice management system, ensuring all demographic, insurance and billing information are correct. Crucial data fields include but are not limited to: Verification that PCP listed on insurance coverage is a Mattapan CHC provider Insurance ID Patient name, address, date of birth, and telephone number.
  • Guarantor/Insurance subscriber demographics
  • Assure the highest quality standards for all written and verbal communication with co-workers and manager.
  • Verify department's two patient identifiers to satisfy HIPAA compliance.
  • Book appointments in accordance with the health center's appointment types, processes and guidelines.
  • Maintain knowledge of insurance plans and requirements to ensure all necessary
  • front-line information is collected to ensure payment of visit claim and manage billing work queues.
  • Perform insurance verification through practice management system, or other verification and carrier databases as directed by Operations Manager or Team Lead
  • Willingly learns new skills, procedures, protocols as they are introduced.
  • Attends training and master new software programs.?

Teamwork:

  • Work collaboratively with co-workers
  • Participate in achieving common goals
  • Share knowledge and expertise willingly
  • Offer/lend assistance as needed.?

Communication:

  • Convey information clearly in writing and verbally
  • Listen with empathy
  • Accept feedback in a positive manner
  • Respond to inquiries accurately and in a timely manner

Performs other related duties as required or assigned.

Requirements:

High school diploma or equivalent required, with at least two years of equivalent work experience in a health care setting. Strong knowledge of health insurance coverage is a plus.

Working knowledge of computer systems, especially EPIC System.

Strong oral and written communication skills are essential. Ability to communicate effectively in English required.

Fluency in Spanish or Haitian Creole preferred.

Excellent record of attendance, punctuality and flexibility required.

PI3a28e8585c0c



  • Boston, Massachusetts, United States Mattapan Community Health Center Inc Full time

    :POSITION DESCRIPTIONPOSITION: Practice Assistant - Call Center DEPARTMENT: Call Center LOCATION: 1575 Blue Hill Avenue, Mattapan, MA 02126 REPORTS TO: Operations ManagerTYPE: Full -Time: Experienced SALARY: Open Summary:The Practice Assistant - Call Center is the first person with whom a patient or family member will interact, via telephone prior to a...

  • Call Center Rep

    1 week ago


    Boston, Massachusetts, United States Tufts Medical Center Full time

    We're saving lives, building careers, and reimagining healthcare. We can't wait to grow alongside you. This position functions as a key communicator. Promotes company's commitment to superior customer service. This position is responsible for the ongoing and uninterrupted flow of information through face-to-face interactions and through phone calls. Performs...


  • Boston, Massachusetts, United States Professional Staffing Group Full time

    Call Center Representative - InsuranceAre you passionate about delivering exceptional customer service and thriving in a dynamic and rewarding environment? We are looking for a dedicated Customer Service Representative to join our team. As a key player in our customer-centric approach, you will play a pivotal role in providing top-notch service to our...


  • Boston, Massachusetts, United States Brigham & Women's Hospital(BWH) Full time

    Job Description - Practice Assistant II GENERAL SUMMARY/OVERVIEW STATEMENT:Provide clerical support to the Vascular Diagnostic Laboratory. This involves telephone reception and triage, scheduling patients, and maintaining patient records. This position serves as the focal point and information center for the entire laboratory. The person in this position is...

  • Practice Assistant

    3 weeks ago


    Boston, Massachusetts, United States Brigham & Women's Hospital(BWH) Full time

    Job Description - Practice Assistant / 40 hour Rotational Evening - BWH OR Clinical Support Nursing at Brigham and Women's Hospital is known for their excellent clinical practice and for keeping patients and their families at the center of all they do. We understand that great care is shaped by relationships with patients and their families. That's why...

  • Practice Assistant

    1 month ago


    Boston, Massachusetts, United States Brigham & Women's Hospital(BWH) Full time

    Job Description - Practice Assistant / 40 hour Rotational Evening - BWH OR Clinical Support Nursing at Brigham and Women's Hospital is known for their excellent clinical practice and for keeping patients and their families at the center of all they do. We understand that great care is shaped by relationships with patients and their families. That's why...

  • Practice Assistant II

    4 weeks ago


    Boston, Massachusetts, United States Brigham & Women's Hospital(BWH) Full time

    Job Description - Practice Assistant II - Transplant - Hybrid Lung Transplant Program Assistant The intensive and long-term follow-up aspects of the Transplant Program will require the Program Assistant to become an integral member of the transplant team. Therefore, outstanding interpersonal skills, and strong oral and written communication skills are...

  • Practice Assistant II

    3 weeks ago


    Boston, Massachusetts, United States Brigham & Women's Hospital(BWH) Full time

    Job Description - Practice Assistant II - Transplant - Hybrid Lung Transplant Program Assistant The intensive and long-term follow-up aspects of the Transplant Program will require the Program Assistant to become an integral member of the transplant team. Therefore, outstanding interpersonal skills, and strong oral and written communication skills are...


  • Boston, Massachusetts, United States Brigham & Women's Hospital(BWH) Full time

    Job Description - Medical/Practice Assistant II ,Days, 40hrs, Hybrid, 221 Longwood Ave, Boston, Mass • Answers all incoming calls, e-Referrals and electronic messages via Epic and Outlook from providers and patients seeking Mental Health services, timely, consistently, and exhibiting courtesy and compassion.• Verifies patient demographics and insurance...


  • Boston, Massachusetts, United States Brigham & Women's Hospital(BWH) Full time

    Job Description - Medical/Practice Assistant II ,Days, 40hrs, Hybrid, 221 Longwood Ave, Boston, Mass • Answers all incoming calls, e-Referrals and electronic messages via Epic and Outlook from providers and patients seeking Mental Health services, timely, consistently, and exhibiting courtesy and compassion.• Verifies patient demographics and insurance...


  • Boston, Massachusetts, United States Boston Medical Center Full time

    POSITION SUMMARY The registered nurse adheres to the rules and regulations of the Massachusetts Board of Registration in Nursing and is primarily responsible for professional performance and direct patient care. The role encompasses nursing assessment, diagnosis, planning, intervention, evaluation, and coordination of care for patients and their families...


  • Boston, Massachusetts, United States Boston Medical Center Full time

    POSITION SUMMARY The registered nurse adheres to the rules and regulations of the Massachusetts Board of Registration in Nursing and is primarily responsible for professional performance and direct patient care. The role encompasses nursing assessment, diagnosis, planning, intervention, evaluation, and coordination of care for patients and their families...


  • Boston, Massachusetts, United States Brigham & Women's Hospital(BWH) Full time

    Practice Assistant II_GENERAL SUMMARY/OVERVIEW STATEMENT:Brigham_ and Women's Hospital is committed to putting every patient first. Every employee plays a role in providing a positive impact on patients and the care they receive at Brigham Health. Our service will be distinguished by the delivery of high-quality and safe patient care, respect and dignity in...


  • Boston, Massachusetts, United States Mattapan Community Health Center Inc Full time

    JOB TITLE: Administrative AssistantDEPARTMENT: Clinical Health ServicesLOCATION: Director of Clinical Health Services, Mattapan, MAREPORTS TO: Operations Practice AdministratorTYPE: Full-TimeSALARY: NegotiableCOMPANY: Join our team at the Medical Center and contribute to improving patient care!JOB SUMMARY: Under the supervision of the Operations Practice...

  • Practice Assistant II

    4 weeks ago


    Boston, Massachusetts, United States Brigham & Women's Hospital(BWH) Full time

    Job Description - Practice Assistant II Sign-on bonus eligibleGENERAL SUMMARY/ OVERVIEW STATEMENT: Summarize the nature and level of work performed.Performs all secretarial and receptionist functions necessary for the complete and efficient management of patients through the ambulatory facility, including the acquisition of necessary patient-care and...

  • Practice Assistant II

    3 weeks ago


    Boston, Massachusetts, United States Brigham & Women's Hospital(BWH) Full time

    Job Description - Practice Assistant II Sign-on bonus eligibleGENERAL SUMMARY/ OVERVIEW STATEMENT: Summarize the nature and level of work performed.Performs all secretarial and receptionist functions necessary for the complete and efficient management of patients through the ambulatory facility, including the acquisition of necessary patient-care and...


  • Boston, Massachusetts, United States Boston Medical Center Full time

    Under the direction and supervision of the registered nurse and in accordance with hospital policies, procedures, protocols, and standards of practice, the Certified Nursing Assistant (CNA) participates in the delivery of patient care. The role encompasses the provision of direct clinical and support services to patients and families across the health care...


  • Boston, Massachusetts, United States Boston Medical Center Full time

    At Boston Medical Center (BMC), our care teams are changing the face of healthcare. At every level and on every unit, the BMC nursing team is advancing professional practice and delivering evidence-based care to our patients, families, and community. Join our Magnet recognized organization as a certified nursing assistant (CNA) and help us continue to carry...


  • Boston, Massachusetts, United States Boston Medical Center Full time

    At Boston Medical Center (BMC), our care teams are changing the face of healthcare. At every level and on every unit, the BMC nursing team is advancing professional practice and delivering evidence-based care to our patients, families, and community. Join our Magnet recognized organization as a certified nursing assistant (CNA) and help us continue to carry...


  • Boston, Massachusetts, United States Boston Medical Center Full time

    Under the direction and supervision of the registered nurse and in accordance with hospital policies, procedures, protocols, and standards of practice, the Certified Nursing Assistant (CNA) participates in the delivery of patient care. The role encompasses the provision of direct clinical and support services to patients and families across the health care...