EFAST2 Customer Service Specialist II

1 week ago

Lawrence, Kansas, United States General Dynamics Information Technology Full time

Req ID: RQ176111

Type of Requisition: Regular

Clearance Level Must Be Able to Obtain: None

Public Trust/Other Required: MBI Full 5C (T3)

Job Family: Customer Service

Skills:

Call Center,Customer Satisfaction,Customer Service,Microsoft Outlook,Telephone Communications

Experience:

1 + years of related experience

US Citizenship Required:

Yes

Job Description:

Customer Service Specialist II

Seize your opportunity to make a personal impact as a Customer Service Specialist II supporting ERISA Filing Acceptance System 2 (EFAST2), a system used for the submission, receipt, and processing of the Form 5500 Series Annual Return/Report. These forms must be filed each year for employee benefit plans to satisfy annual reporting requirements under the Employee Retirement Income Security Act (ERISA) and the Internal Revenue Code.

GDIT is your place to make meaningful contributions to challenging projects and grow a rewarding career. At GDIT, people are our differentiator. Our work depends on an EFAST2 Customer Service Specialist II joining our team to provide expert customer service to employee benefit plan administrators and others on behalf of the U.S. Department of Labor (DOL) and the Internal Revenue Service (IRS).

HOW A CUSTOMER SERVICE SPECIALIST II WILL MAKE AN IMPACT

  • Consistently demonstrates effective telephone communications with the EFAST2 filing public
  • Provides clear and concise information to EFAST2 callers
  • Exhibits strong problem-solving capabilities with the EFAST2 filing public
  • Works independently with accurate results that meet contractually required performance standards
  • Receives and utilizes regular feedback from supervisors and quality team for continuous improvement
  • Maintains positive attitude and works well under pressure
  • Escalates complex questions to more experienced specialists and government agencies
  • Uses software applications to receive calls, document questions and responses, and access resources
  • Excellent attendance is required to provide consistent, reliable support during hours of limited coverage, including single coverage

WHAT YOU'LL NEED TO SUCCEED:

  • Education: High School Diploma/GED
  • Required Experience: 1+ years of related experience (call center or helpdesk)
  • Security Clearance Level: Ability to attain Minimum Background Investigation (MBI) public trust clearance, including travel to a U.S. Department of Labor approved USAccess location for fingerprinting and PIV (Personal Identity Verification) card issuance
  • Ability to demonstrate a minimum of 20 WPM typing speed
  • Ability to communicate effectively in both written and verbal English, displaying professional phone demeanor and email etiquette
  • Ability to acquire knowledge quickly through self-directed learning and individual training
  • Ability to provide unscripted responses to effectively communicate information
  • Excellent interpersonal and organizational skills
  • Ability to collaborate and work as a member of a team
  • Working experience with Microsoft Office, including Outlook, Word, Excel, and Teams
  • Preferred Skills: Working experience with Salesforce (or other CRM) and a knowledge base or content management system
  • Location: Remote or hybrid. Adequate and reliable internet connection is required. Computer to be supplied by GDIT.
  • Must be able to obtain a MBI Public Trust Clearance
  • Hours: Monday through Friday, 10:30 AM to 7:00 PM CT (excluding federal holidays)

GDIT IS YOUR PLACE:

  • 401K with company match
  • Comprehensive health and wellness packages
  • Internal mobility team dedicated to helping you own your career
  • Professional growth opportunities including paid education and certifications
  • Cutting-edge technology you can learn from
  • Rest and recharge with paid vacation and holidays

The likely hourly rate for this position is between $ $17.25. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.

Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match.To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available.We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.

We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 30 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.

We connect people with the most impactful client missions, creating an unparalleled work experience that allows them to see their impact every day. We create opportunities for our people to lead and learn simultaneously. From securing our nation's most sensitive systems, to enabling digital transformation and cloud adoption, our people are the ones who make change real.

GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.


  • Customer Service Representative

    1 week ago

    Lawrence, Kansas, United States Emerald Technologies Full time

    Lawrence Customer Service Representative (m/f/d) for Direct Sales in France and Belgium at Ovesco Endoscopy AGOvesco Endoscopy is a research-based medical technology company in the field of flexible endoscopy. Since 2002, we have been developing, producing and distributing innovative instruments and systems for the treatment of gastrointestinal diseases. We...

  • Production Support Specialist

    1 week ago

    Lawrence, Kansas, United States Hallmark Cards Full time

    FIND OUT WHAT IT IS LIKE TO BE A PART OF HALLMARK SUPPLY CHAIN JOB OVERVIEW You'll be at the heart of our production center, helping millions of customers across the world enjoy Hallmark products. You will have a variety of duties that support the pr Support Specialist, Production, Support, 1st Shift, Specialist, Weekend, Manufacturing

  • FEMA Public Assistance Program – General Planner

    4 weeks ago

    Lawrence, Kansas, United States Jacobs Full time

    Your Impact:Our People & Places Solutions business – reinforces our drive to improve the lives of people everywhere and epitomizes the "why" of what we do – the tremendous positive impact and value our solutions bring to our communities and society as a whole. From facilities delivering life-saving therapies and ensuring clean water to enabling the...

  • FEMA Public Assistance Program – General Planner

    1 month ago

    Lawrence, Kansas, United States Jacobs Full time

    Your Impact:Our People & Places Solutions business – reinforces our drive to improve the lives of people everywhere and epitomizes the "why" of what we do – the tremendous positive impact and value our solutions bring to our communities and society as a whole. From facilities delivering life-saving therapies and ensuring clean water to enabling the...

  • Financial Clearance Specialist

    1 week ago

    Lawrence, Kansas, United States Lawrence General Hospital Full time

    As the Benefit Specialist, you will contact insurance companies to obtain patient insurance benefits and requirements as needed for services provided to patients admitted to the hospital. The Financial Clearance Specialist financially secures hospital services by verifying insurance eligibility and benefits coverage, and by securing insurance...

  • Accounting Specialist

    1 month ago

    Lawrence, Kansas, United States University of Kansas Full time

    26776BRSSC Finance Position OverviewThe Shared Service Centers Finance at the University of Kansas is searching for multiple Accounting Specialist positions. The day-to-day finance activities in the SSC will be conducted by Accountants and Accounting Specialists. These positions will be responsible for working with assigned units, departments and centers as...

  • Accounting Specialist

    1 week ago

    Lawrence, Kansas, United States University of Kansas Full time

    26776BRSSC Finance Position OverviewThe Shared Service Centers Finance at the University of Kansas is searching for multiple Accounting Specialist positions. The day-to-day finance activities in the SSC will be conducted by Accountants and Accounting Specialists. These positions will be responsible for working with assigned units, departments and centers as...

  • Accounting Specialist

    4 weeks ago

    Lawrence, Kansas, United States University of Kansas Full time

    26776BRSSC Finance Position OverviewThe Shared Service Centers Finance at the University of Kansas is searching for multiple Accounting Specialist positions. The day-to-day finance activities in the SSC will be conducted by Accountants and Accounting Specialists. These positions will be responsible for working with assigned units, departments and centers as...

  • IML Specialist

    1 week ago

    Lawrence, Kansas, United States Berry Global Full time

    Overview\_1fyXYAt Berry Global Group, Inc (NYSE:BERY), we create innovative packaging and engineered products that we believe make life better for people and the planet. We do this every day by leveraging our unmatched global capabilities, sustainability leadership, and deep innovation expertise to serve customers of all sizes around the world. Harnessing...

  • Digital Marketing Specialist

    1 week ago

    Lawrence, Kansas, United States Innova Solutions Full time

    Innova Solutions is immediately hiring for a Digital Marketing SpecialistPosition Type: Contract Duration- 06 Months Location- Lawrence Township, NJAs a Digital Marketing Specialist, you will:Contribute DTC and HCP omni-channel engagement recommendations based upon customer insights and brand strategyDraft and review creative briefs and other necessary...

  • Customer Support Technician

    1 week ago

    Lawrence, Kansas, United States Inside Higher Ed Full time

    Position OverviewAssessment & Technology Solutions (ATS), a unit within The Achievement & Assessment Institute (AAI) at KU, is seeking a Customer Support Technician with advanced troubleshooting skills to assist K-12 educators in administering assessments through the Kite system. ATS customer support technicians respond to customer requests throughout the...

  • Events Specialist

    1 week ago

    Lawrence, Kansas, United States University of Kansas Full time

    University of Kansas Events Specialist Lawrence , Kansas Apply Now Working with the Vice Chancellor for Strategic Initiatives / Chancellors Chief of Staff, serve as event coordinator for the Chancellors Office and Chancellors Residence including Holiday Events, Faculty Receptions, Farewell / Retirement Receptions, Kansas Board of Regents Campus Visits,...

  • carrier (city)

    1 week ago

    Lawrence, Kansas, United States US Postal Service Full time

    US Postal Service - 431 COMMON ST [Mail Carrier / Package Handler / Delivery Driver] As a Carrier Associate with USPS, you will: Deliver and collect mail on foot or by vehicle under varying road and weather conditions in a prescribed area; Maintain professional and effective public relations with customers and others; Obtain a general familiarity with postal...

  • Dental Assistant

    1 month ago

    Lawrence, Kansas, United States Indian Health Service Full time

    Restores teeth after preparation has been accomplished. Provides chairside assisting and fully anticipates dentist's need for various instruments, materials, and service. Prepares materials and equipment for use by the Dentist. Performs a variety of intra-oral procedures (as directed by the Dentist) such as oral prophylaxis, operates cavitron, applies pit...

  • 70181-Loss Prevention Customer Service Associate

    4 weeks ago

    Lawrence, Kansas, United States MARSHALLS Full time

    All 1,000 of our Marshalls stores embrace discovery, from designer luggage to statement shoes. Our assortment of brands is always changing, but our mission to provide the surprises that make the everyday a little more fun is unwavering. Just like working here. Everyone encourages each other and embraces the excitement that can come with change. Each shift is...

  • 70181-Loss Prevention Customer Service Associate

    4 weeks ago

    Lawrence, Kansas, United States MARSHALLS Full time

    All 1,000 of our Marshalls stores embrace discovery, from designer luggage to statement shoes. Our assortment of brands is always changing, but our mission to provide the surprises that make the everyday a little more fun is unwavering. Just like working here. Everyone encourages each other and embraces the excitement that can come with change. Each shift is...

  • Customer Support-Community Assistant 4-6 weeks Assignment

    1 week ago

    Lawrence, Kansas, United States The Bachrach Group Full time

    Join Our Team as a Customer Service Assistant!Are you looking to apply for a new position? Take a good look at all the details provided in this job listing and then proceed to submit your application.Offering support and aid for all customer service operations within the community.Delivering outstanding service to both current and prospective...

  • Director of Premium Services| University of Kansas Athletics

    1 month ago

    Lawrence, Kansas, United States teamworkonline Full time

    OverviewThe Director of Premium Services position will report to the General Manager and will be responsible for effectively and profitably managing and directing all day to day aspects of the premium services operations; including Clubs, Suites, Catering, Culinary and all other pertinent areas of Premium Services. This role will pay a salary of $65,000 to...

  • Director of Premium Services| University of Kansas Athletics

    4 weeks ago

    Lawrence, Kansas, United States teamworkonline Full time

    OverviewThe Director of Premium Services position will report to the General Manager and will be responsible for effectively and profitably managing and directing all day to day aspects of the premium services operations; including Clubs, Suites, Catering, Culinary and all other pertinent areas of Premium Services. This role will pay a salary of $65,000 to...

  • Director of Premium Services| University of Kansas Athletics

    1 week ago

    Lawrence, Kansas, United States AEG Full time

    In order to be considered for this role, after clicking "Apply Now" above and being redirected, you must fully complete the application process on the follow-up screen. Overview The Director of Premium Services position will report to the General Manager and will be responsible for effectively and profitably managing and directing all day to day aspects of...