Process Improvement Manager- Hansen

JOB POSTING
Process Improvement Manager

Come work where we specialize in you We have nearly 2,000 reasons for you to consider a career with Prevea Health-they're our employees.

We're an organization that values kindness, responsibility, inclusivity, wellness and inspiration. At Prevea, we provide continuous education, training and support so every member of the team contributes to our success. Together we are the best place to get care and the best place to give care.

Job Summary

The Manager of Process Improvement is responsible for developing, managing and integrating a comprehensive program for the purposes of sustaining a culture of continuous process improvement within Prevea Health.

This individual will collaborate with all levels of Prevea leadership to incorporate tools of process improvement into activities related to Prevea's corporate initiatives to drive company growth, business success, and patient satisfaction.

The position will require working closely with stakeholders to understand project requirements and business needs to identify, evaluate and select strategic solutions for the department and organization's established goals and objectives.

The oversight responsibility of the Manager of Process Improvement is to develop and share best practices consistent with identifying and prioritizing system-wide process improvement opportunities, developing, maintaining and reporting metrics for Prevea with defined expected outcomes and benchmarks based on Prevea's strategic initiatives.

This individual also oversees and completes the planning, implementation, tracking and communication of concurrent short and/or long-term projects for the department and/or organization in which the role resides.

What you will do

• Assess current level of PI preparedness for the organization and make suggestions/additions to address deficiencies. Implement best practices, tools, project team structure, escalation processes, and project management decision-making responsibilities to ensure best practices are followed. Promote a multidisciplinary approach to integrate quality and process improvement initiatives with the organization's clinical and business functions that fosters a collaborative environment of teamwork. Collaborate with leaders across the organization to support an operating model that is lean-based to help improve the performance of key (clinical, operational or financial) processes throughout the organization. Expand the regular use of continuous improvement thinking and develop a culture of continuous process improvement.
• Execute and expand Process Improvement educational program within the organization. Implement individual and group training programs to develop staff competencies and further advance a culture of PI. Identify educational needs of staff and coordinates the process for staff to attend educational opportunities. Train, coach, and mentor others at all organizational levels to develop capability in applying and practicing PI principles in daily and departmental operations. Create, deliver, improve, and maintain training to ensure the ongoing education in continuous improvement thinking and practices.
• Perform full range of leadership responsibilities which include, but is not limited to; interviewing, hiring, coaching, and development of employees; managing performance and any performance issues; planning, assigning, and directing work; encourage innovation, teamwork, fiscal responsibility, high-quality work, and a positive/productive work environment.
• Facilitate process improvement events using Process Improvement strategies and tools such as value stream mapping, PDCA, A3, etc. Provide recommendations for the approval, deferral, or rejection of projects. Effectively develop and manage project plans. Plan appropriate group processes to create and sustain a participatory environment and guides the group to appropriate useful outcomes. Provide effective leadership and coaching of all stakeholders to ensure alignment of strategic direction, cross-departmental collaboration, and effective and efficient process improvement. Assist the team in identifying barriers to implementing improvement plans and develops solutions that address both business needs and patient satisfaction. Partner with teams to develop and maintain clear project metrics and reporting. Communicate regularly with process improvement teams and leadership sponsors during and after event regarding progress toward goals and obstacles encountered to ensure sustainability of process improvement efforts
• Work with the Dept Supervisors to review patient satisfaction data and assist in identifying opportunities for change and improvement. Work with Managers, Dept Coordinators, Site Leads, and staff to develop action plan for variances.
• Work in interdisciplinary teams to refine existing or develop new processes and services for the department. Analyze and recommend changes in department processes, systems and procedures using process improvement methodologies. Identify opportunities to minimize waste, decrease errors, increase efficiency to ultimately improve care. Ensures appropriate utilization of informatics to communicate, manage knowledge with clinical expertise and patient values for optimal care.
• Track business value realization and outcomes for projects managed and completed by the PI team. Develop the measurement strategies for process improvement projects including development of key metrics, identification of data sources, and collection of baseline data. Track and maintain a dashboard of improvement efforts, visual management strategies, project effectiveness, training efforts, and results for routine reports for leadership.

Education Qualifications

• Bachelor's Degree in Project Management or Healthcare Administration or related field Required
• Master's Degree in Project Management or Healthcare Administration or related field Preferred

Experience Qualifications

• 5-7 years Experience in project management with leadership responsibility Required
• 1-3 years Experience working with healthcare professionals in various levels of an organization. Preferred

Skills and Abilities

• Demonstrated problem solving and leadership skills.
• Experience with interactive presentations to a group.
• Demonstrated professional experience working on strategic projects with multiple priorities.
• Demonstrated ability to coordinate deliverables and dependencies across business units and communicate and collaborate with all levels, including executives.
• Strong written and verbal communication skills with the ability to clearly communicate complex information.
• Experience and demonstrated ability to teach new skills
• Ability to build and maintain effective business relationships with key organizational stakeholders, business partners and senior leaders.
• Proficiency with the Microsoft Office Suite.

Licenses and Certifications

• Project Management Professional (PMP) Certification awarded by the project Management Institute (PMI), Certified Associate in Project Management (CAPM), Six Sigma Black Belt Certification or other recognized project management certification or advanced learning degree in Healthcare Management, such as Master's Certification in Project Management or an MBA Upon Hire Required

Physical Demands

• Sit - Constantly
• Stand - Rarely
• Walk - Rarely
• Drive - Occasionally
• Bend (Neck) - Frequently
• Gross Manipulation (Hands/Arms) - Frequently
• Squat - Rarely
• Twist/Turn (Neck) - Occasionally
• Lift/Carry 0-10 lbs. - Rarely
• Lift/Carry 11-25 lbs. - Rarely
• Lift/Carry 26-35 lbs. - Rarely
• Push/Pull up to 10 lbs. - Rarely
• Push/Pull 11-25 lbs. - Rarely
• Push/Pull 26-35 lbs. - Rarely
• Reach (Above shoulder level) - Rarely
• Reach (Below shoulder level) - Constantly
• Simple Grasping (Hands/Arms) - Constantly
• Fine Manipulation (Hands/Arms) - Constantly
• Gross Manipulation (Hands/Arms) - Frequently

Working Conditions

• Noise - Occasionally

Hearing Requirements

• Hears Whispers < 3 feet - Constantly
• Hears Whispers 3-8 feet - Constantly

Vision Requirements

• Color Discrimination - Constantly
• Near Vision (Correctable to Jaeger 2 or 20/40 binocular) - Constantly
• Distance Vision (Correctable to Snellen chart 20/40 binocular) - Constantly

Prevea is an Equal Employment Opportunity/Affirmative Action employer.

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United State and to complete the required employment eligibility document form upon hire.

Prevea participates in E-verify. To learn more about E-Verify, including your rights and responsibilities, please visit

Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled

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