Front Desk Associate-cinco Ranch

1 week ago

Katy, Texas, United States EUROPEAN WAX CENTERS Full time

  • Cinco Ranch, Katy, TX


The Guest Service Associate is responsible for providing a lasting and engaging phone experience for our guests by booking reservations, confirming reservations, and handling guest concerns.

A Day in the Life

  • Deescalates upset guests and offers a resolve to their concern when unable to resolve the problem in a reasonable amount of time, will escalate to the appropriate resource.
  • Followed up on escalated issues with coaching and mentoring to learn the appropriate solution and expand overall knowledge.
  • Handles confidential information, including guest contact information, with a high degree of integrity
  • Books guests' reservations accurately and efficiently while providing an excellent guest experience
  • Confirms reservations by calling guests 12 days before the guests' reservation
  • Identifies new guests and creates new guest profiles by acquiring guests' contact information and explaining center policies, such as the medication and late policy
  • Answers guests' questions and provides necessary resources for the guest to find answers in the future.
  • Ensures desk area and equipment are clean and in good working order at end of shift.
  • Notifies Guest Relations Center Manager of any questions or concerns presented by guest or the team.
What Sets You Apart

  • Ability to be friendly and engaging on the phone with guests.
  • Ability to focus on phone calls in a fast paced environment
  • Ability to handle escalated calls with confidence and professionalism.
  • Ability to build effective relationships with guests and all levels of professionals; must have good interpersonal skills.
  • Ability to prioritize work effectively.
  • Strong verbal communication skills.
  • Ability to receive constructive feedback from team and management
  • Must be able to work well with the team.
  • Must be dependable and reliable
  • Must have flexibility to meet shift requirements
  • Must be a team player and pick up shifts, if needed
Education and Experience

  • High school diploma required.13 years of experience in a call center or retail environment preferred

Job Types:
Full-time, Part-time

Pay:
$ $12.00 per hour

Expected hours:
No less than 20 per week

Benefits:

  • Employee discount
  • Paid time off

Shift:

  • 8 hour shift

Weekly day range:

  • Weekends as needed

Education:

  • High school or equivalent (required)

Work Location:
In person

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