Security Operations Center Operator

2 weeks ago

Richardson, Texas, United States Allied Universal Technology Services Full time
Overview

When you join the Allied Universal Technology Services, you are joining one of the fastest growing security systems integrators in North America. Build your career within a fast-paced, dynamic, and diverse environment that combines leading-edge technology solutions - electronic access control, video surveillance, alarm monitoring, emergency communications, robotics, drones, and other smart tech innovative solutions - with physical security solutions to safeguard our clients and our communities. We offer an array of opportunities - service technician jobs, installation technician jobs, security installation jobs, engineers, and project manager jobs to name a few. Start your career with us today We offer medical, dental and vision coverage, life insurance, retirement plan, employee assistance programs, company discounts, perks and more for most full-time positions

Job Description

The SOC Operator is responsible for using best practices to identify, analyze, and support all incidents that are either impactful or potentially impactful to the business, assets, the brand and/or employees and visitors. This position is responsible for using established protocols and good decision-making in taking actions and communicating information surrounding events and actions taken for those incidents to leadership as appropriate. The SOC Operator will monitor cameras and various alarms/alerts, dispatch associated response personnel, answer calls via telephone, operate access control technology, and provide general assistance to both employees and guests. The SOC operator supports headquarters, branch/operating offices, school staff, and field teams as they prepare for, respond to, and recover from both crisis and non-crisis incidents and events of various types. This is a full time, in-office role.

Pay: $18.50- $20.00 hourly

Available Schedules:

  • Monday - Thursday 7:00 am - 3:00pm and Friday from 3:00pm - 11:00pm
  • Tuesday - Thursday 3:00pm - 11:00 pm and Friday- Saturday from 11:00pm - 7:00 am

ESSENTIAL JOB DUTIES AND RESPONSIBILITIES: Answer routine and emergency calls, monitor traditional alarms, video, and access control in addition to providing general assistance according to customer-specific protocols. Dispatch security officers, ERT, facilities, police, fire, and EMS personnel as required via telephone and/or email communications, while ensuring complaince with all relevant policies and procedures for specific locations. Keeping and/or document detailed records of activities, including communication and incident reports, as they occur during the shift. Receives, communicates and disseminates information, using established communication vehicles, to key partners, in a professional and articulate way, using best practices and established protocols. Escalating complaints and unusual/critical event information to the Shift Supervisor, Manager, and other leadership personnel as directed. Report any missing, damaged, or inoperative equipment or communications, alarm, video management system, or other systems. Respond to customer requests for maintenance. Ability to think critically and use logic and good judgement to intake, triage, and assess situations occurring in real-time.

QUALIFICATIONS:

Required Education/ Experience:

  • High school diploma or equivalent (e.g., GED)
  • Minimum of three years' experience in law enforcement, security, or the military
  • Minimum of three years' experience controlling cameras, responding to alarms, or dispatching in a security intelligence, or critical event response setting.

Required Skills:

  • Must be able to effectively and articulately communicate with others, both verbally and in writing, to direct, control, and/or assist in the event of a crisis, while maintaining strictest confidence.
  • Ability to take initiative, successfully handle and prioritize multiple competing assignments, and effectively manage deadlines by applying relevant security training and procedures.
  • Must be able to work overtime as needed.

PREFERRED QUALIFICATIONS: Experience with Brivo, EagleEye, AXIS, DMP (Virtual Keypad), Verkada or automation systems. Five years' professional experience in law enforcement, security, or the military.

BENEFITS:

  • Medical, dental, vision, basic life, AD&D, and disability insurance
  • Enrollment in our company's 401 (k) or Supplemental Income Plan, subject to eligibility requirements
  • Eight paid holidays annually, five sick days, and four personal days
  • Vacation time offered at an accrual rate of 3.08 hours biweekly. Unused vacation is only paid out where required by law.

#LI- IM1

Closing

Allied Universal is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information:

If you have any questions regarding Equal Employment Opportunity, Affirmative Action, Diversity and Inclusion, have difficulty using the online system and require an alternate method to apply, or require an accommodation at any time during the recruitment and/or employment process, please contact our local Human Resources department. To find an office near you, please visit:

Requisition ID

  • Global Security Operations Center Operator

    2 weeks ago

    Richardson, Texas, United States Allied Universal Full time

    Job Description Hiring Security Officers (located in Austin Near 290 E) This position pays $21.80 / Hour. Pays Weekly Must be willing to work weekends Allied Universal is hiring a Global Security Operations Center (GSOC) Operator. The GSOC Operator is responsible for using security best practices to identify, analyze, and support all events...

  • IT Operations Manager

    2 weeks ago

    Richardson, Texas, United States Rehrig Pacific Full time

    Job Title: IT Operations Manager Company: Rehrig Pacific Purpose of Role: As an IT Operations Manager at Rehrig Pacific, you will lead a team of network technicians and administrators to ensure the reliability, performance, and security of our network infrastructure. Your role involves providing guidance and support to resolve issues efficiently while...

  • Finance Operations Coordinator

    2 weeks ago

    Richardson, Texas, United States The University of Texas at Dallas Full time

    Job Summary This position will be located at The Texas Instruments Biomedical Engineering and Sciences Building (TI BMES) on the East Campus of UT Southwestern and will collaborate with both institutions to provide budgeting, finance, and procurement support for a medium to large complex department within the School of Engineering and Computer Science at...

  • Director of Finance and Operations

    4 weeks ago

    Richardson, Texas, United States University of Texas at Dallas Full time

    Posting DetailsPosting Details Posting Number S05630P Position Title Director of Finance and Operations Functional Title Director Department International Center Salary Range $80,000 DOQ Pay Basis Monthly Position Status Regular full-time Location Richardson Position End Date (if temporary) Posting Open Date 05/02/2024 Posting Close Date Open Until...

  • Director of Finance and Operations

    1 month ago

    Richardson, Texas, United States University of Texas at Dallas Full time

    Posting DetailsPosting Details Posting Number S05630P Position Title Director of Finance and Operations Functional Title Director Department International Center Salary Range $80,000 DOQ Pay Basis Monthly Position Status Regular full-time Location Richardson Position End Date (if temporary) Posting Open Date 05/02/2024 Posting Close Date Open Until...

  • Director of Finance and Operations

    4 weeks ago

    Richardson, Texas, United States University of Texas at Dallas Full time

    Posting DetailsPosting Details Posting Number S05630P Position Title Director of Finance and Operations Functional Title Director Department International Center Salary Range $80,000 DOQ Pay Basis Monthly Position Status Regular full-time Location Richardson Position End Date (if temporary) Posting Open Date 05/02/2024 Posting Close Date Open Until...

  • Director of Finance and Operations

    1 month ago

    Richardson, Texas, United States University of Texas at Dallas Full time

    Posting DetailsPosting Details Posting Number S05630P Position Title Director of Finance and Operations Functional Title Director Department International Center Salary Range $80,000 DOQ Pay Basis Monthly Position Status Regular full-time Location Richardson Position End Date (if temporary) Posting Open Date 05/02/2024 Posting Close Date Open Until...

  • Security Officer

    2 weeks ago

    Richardson, Texas, United States Raytheon Technologies Full time

    Date Posted: Country: United States of America Location: TX232: Richardson 1727 CityLine 1727 East CityLine Drive Building C27, Richardson, TX, 75082 USA Position Role Type: Onsite At Raytheon, the foundation of everything we do is rooted in our values and a higher calling - to help our nation and allies defend freedoms and deter aggression. We bring the...

  • Senior Cloud Operations Engineer

    2 weeks ago

    Richardson, Texas, United States NICE Full time

    At NICE, we don't limit our challenges. We challenge our limits. Constantly. We're relentless. We're ambitious. And we make an impact. Our NICErs bring their A game and spend each day turning it into an A+. And if you're like us, we can offer you the kind of challenge that will light a fire within you.Cloud Operations Engineer Location:The Cloud Operations...

  • Director, Sales Operations

    4 weeks ago

    Richardson, Texas, United States Lennox International Full time

    Company OverviewLennox International(LII) is a leading global provider of innovative climate control solutions for heating, ventilation, air conditioning, and refrigeration (HVACR) markets.Beginning over a century ago, Lennox International has built a strong heritage of Innovation and Responsibility. Our position as an innovation leader continually inspires...

  • Director, Sales Operations

    1 month ago

    Richardson, Texas, United States Lennox International Full time

    Company OverviewLennox International(LII) is a leading global provider of innovative climate control solutions for heating, ventilation, air conditioning, and refrigeration (HVACR) markets.Beginning over a century ago, Lennox International has built a strong heritage of Innovation and Responsibility. Our position as an innovation leader continually inspires...

  • Operations Sr. Manager

    2 weeks ago

    Richardson, Texas, United States Associa Full time

    Job Description The Operations Sr. Manager oversees the production of ACS Branch services. They are responsible for monitoring the needs and supporting the relationship with the Marriott Corp Finance and Accounting Leads, the property Residential Leaders, and the CSSC and ACS teams. They oversee interactions with various CSSC departments, such as AP,...

  • Press Break operator

    2 weeks ago

    Richardson, Texas, United States LaborMax Staffing Full time

    Uses machinery to bend and shape metal components according to specifications outlined in technical drawings. The operator will be required to process both small and large metal sheets, and to work with a variety of metals, including steel, aluminum and stainless steel. The ideal candidate will be able to develop their own intuitive sense of the machinery,...

  • 03 - Production Operator 3

    2 weeks ago

    Richardson, Texas, United States Celestica Full time

    03 - Production Operator 3 Req ID: Hiring Manager: Orlando Balanay Bruno Band: 03 Region: Americas Country: United States State/Province: Texas City: Richardson **General Overview** **Functional Area:** OPS - Operations **Career Stream:** PRD - Production **Role:** Production 3 **SAP Short Name:** PD3 **Job Title:** Production Operator 3 **Job Code:**...

  • ERP Operations Consultant

    2 weeks ago

    Richardson, Texas, United States ComTec Solutions Full time

    :Company Benefits:Competitive salaryRelaxed Company CultureValue Recognition and Rewards9 paid holidaysGenerous Vacation Allowance Health/Dental/Vision InsuranceLife Insurance and LT/ST DisabilityBirthday Paid time offCompany 401KCompany laptop & Cell PhoneTeam Outings & Events Weekly Company Meals Flexible Work/Life Balance Valued JOB SUMMARY:As a member...

  • ERP Operations Consultant

    2 weeks ago

    Richardson, Texas, United States ComTec Solutions Full time

    :Company Benefits:Competitive salaryRelaxed Company CultureValue Recognition and Rewards9 paid holidaysGenerous Vacation AllowanceHealth/Dental/Vision InsuranceLife Insurance and LT/ST DisabilityBirthday Paid time offCompany 401KCompany laptop & Cell PhoneTeam Outings & EventsWeekly Company MealsFlexible Work/Life Balance ValuedJOB SUMMARY:As a member of the...

  • Operations and Logistics Coordinator

    2 weeks ago

    Richardson, Texas, United States Armed Services YMCA of The U S A Full time

    Job Title: Operations and Logistics Coordinator FLSA Status: Non-Exempt Status: Part Time, Permanent 20-30 Hour/Week Reports to: Program Coordinator PAY: $15.95 Per Hour POSITION SUMMARY: This position supports the work of the Armed Services YMCA, a leading nonprofit committed to strengthening the military community through youth development, healthy living...

  • Facility Operations Manager

    2 weeks ago

    Richardson, Texas, United States Balfour Beatty Investments Full time

    Who We Are At Balfour Beatty Communities, we are dedicated to a singular mission: delivering the quality communities people are proud to call home. We believe exceptional living experiences can only be created when We Care-about our residents, our partners, our communities, and each other. Our culture of caring drives every aspect of our business, guiding us...

  • Call Center Representative

    2 weeks ago

    Richardson, Texas, United States ReqRoute Inc Full time

    Job Title: Call Center Representative Location: Richardson, TX Pay rate: $14/hr W2 Location : 3300 Renner Road, Richardson Texas (In Office) Qualifications 1 year+ of Customer Service experience, or equivalent demonstrated through one or a combination of the following. Work experience, training, military experience, education High School Diploma or...

  • Test Administrator

    2 weeks ago

    Richardson, Texas, United States Pearson Professional Testing Center Full time

    Job DescriptionJob DescriptionJob Summary: As a Pearson VUE Test Administrator, you will play a crucial role in ensuring the smooth operation of our testing center by providing excellent customer service, overseeing exam sessions, and upholding strict security measures. You will be responsible for efficiently managing a high volume of walk-in appointments,...