Registration & Scheduling Representative I - TVC Pediatrics Clinic
2 weeks ago
Overview:
Join our compassionate team as a Registration and Scheduling Representative in our pediatrics clinic and play a crucial role in ensuring seamless coordination of patient appointments and administrative tasks.
Are you passionate about providing exceptional customer service and making a positive difference in the lives of children and their families? We are seeking a detail-oriented and friendly individual to greet patients, register them for appointments, and assist with scheduling follow-up visits.
As a Registration and Scheduling Representative, you will serve as the first point of contact for families, providing warm and welcoming assistance while efficiently managing clinic schedules and administrative duties.
Previous experience in a healthcare setting and familiarity with pediatric care is preferred but not required.If you're ready to contribute to a caring and supportive environment dedicated to pediatric healthcare, we invite you to apply and become an integral part of our clinic team.
Pay & Benefits:
Compensation:
$20 to $26.75 hourly wage based on experience and education
Additional Pay:
Shift Differential, Annual Increases, Paid Time Off
Benefits:
medical, vision, dental, 401k with employer match
Education Benefits:
FHP Tuition Assistance, Student Loan Forgiveness
Other Benefits:
Onsite Gym, Wellness Programs, Discount programs, The Learning Center (childcare services)
Schedule:
Full-time, days, 40 Hours per week, Days, Rotating Satrudays
This position greets patients and families, conducts patient registration, and obtains financial reimbursement and applicable insurance information for all patients accessing service at FHP medical facilities.
Explains and obtains signatures on registration materials and legal forms, such as Consent for Healthcare Services, Financial Agreement, Advance Directive, Patient Grievance policy.
About Tanana Valley Clinic
Tanana Valley Clinic (TVC) has provided state-of-the-art medical services to the Fairbanks Community and Interior Alaska for over 50 years.
We have an excellent group of physicians and clinical staff, many of whom have been at TVC for 20+ years, as a testament to our friendly work environment.
Our passionate staff seek to make TVC the Medical Home for the people of the Interior of Alaska.Responsibilities:
Performs pre-registration/registration processes, verifies insurance coverage and obtains authorizations and notifications. Calculates patient liability according to verification of insurance benefits, collects deposits and copayments. Accurately and completely documents all information into the patient records system to ensure maximum reimbursement. Obtains all necessary signatures and documentation requires by the patient's insurance plan. As assigned, conducts patient visits for bedside registration to expedite the completion of the patient registration.
Provides financial counseling to patients and their families. Explains FHP financial policies and provides information as to available resources and avenues for alternative payment arrangements. Assists patients and their families in completing financial assistance paperwork when appropriate.
Acts as a liaison between the patient, billing department, and payor to enhance account receivables performance, resolve outstanding issues and/or patient concerns, and to maximize service excellence.
Communicates with physicians, clinical and clinic staff, nursing and Health Information Management Services to resolve outstanding issues and/or patient concerns.
Meets or exceeds productivity standards. Completes daily assignments and maintains accurate production logs and records. Identifies opportunities to improve work processes and practices good work group dynamics.
Provides a variety of patient services and financial services tasks.
May be assigned to functions such as transporting patients, provide training for new staff, collecting and releases patient valuables in accordance with FHP policies, posting daily deposits, or conducting other work assignments of the Patient Financial Services team.
Performs all functions according to established policies, procedures, regulatory and accreditation requirements, as well as applicable professional standards.Provides all customers of Foundation Health with an excellent service experience by consistently demonstrating our core and leader behaviors each and every day.
Qualifications:
High school diploma/GED or equivalent working knowledge.
Requires excellent customer service skills and knowledge, as normally acquired with one (1) or more years of related work experience.
Requires the ability to manage multiple tasks simultaneously between heavy phone volume, multiple computer systems and frequent interruptions with minimal supervision and ability to work independently.
Requires excellent interpersonal, oral, and written communication skills to effectively interact with a wide range of audiences.Must have the ability to handle ongoing face-to-face contact with patients and staff while functioning in a busy medical office environment.
Strong knowledge in the use of common office software, word processing, spreadsheet, and database software are required.As is typical in this industry, variable shifts and hours, and on-call duties may be required.
PREFERRED QUALIFICATIONS
Medical terminology experience is preferred.
Prior experience with clinic and/or hospital registration and prior authorizations is preferred.
Notary license and experience preferred.
Additional related education and/or experience preferred.
Foundation Health Partners is an EEO/AAP employer; qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.
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