Refund Analyst

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Job Type

Full-time

Description

Essential Duties and Responsibilities:
The essential duties of the position include the following. Other duties may be assigned.

• Research credits on patient's accounts to determine if a refund is needed
• Must understand how to read and interpret EOB's
• Must understand patient insurance and ability to determine if patient has met deductible and out of pocket
• Correct errors in accounts as needed and Work Returned mail/Checks
• Respond to patient questions timely and accurately
• Customer Service
• Answering phones and assisting patients, taking payments, Retrieve General Billing Voicemails and forwarding to appropriate extension if needed
• Must be Detailed oriented
• Report Collection Status Accounts to Collection Agency and correspond with collection agency when needed
• Reverse Bad Debt and collection Adjustments when balances are paid
• Move Credit balances from one date of service to visits with balances
• Work on Excel Spread sheets
• Communicate with Billers on accounts with questionable balances
• Must be Detailed Oriented

Requirements

Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education/Experience:

High School Diploma or general education degree (GED), and a minimum of (2) years hands on billing or collections experience within a physician's office or related field.

Experience with patient credit balances. Experience with patient collections.

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