Senior Operations Manager- Fulfillment

1 week ago

Florence, South Carolina, United States QVC Full time

The Opportunity:
The Senior Operations Manager is responsible for all budgetary, people development, and operational goals within their department.

You will lead a team of leaders and will mentor your team to ensure performance objectives are met, creating a positive environment, and and developing leaders within the Fulfillment Center.

You will work on site and report to the site's general manager.

Who We Are:
QVC empowers shoppers with knowledge and shares insights in a lively and engaging way.

We offer an ever-changing collection of familiar brands and fresh new products – from home and fashion to beauty, electronics and jewelry – and we connect shoppers to interesting personalities, engaging stories and award-winning customer service.

QVC reaches more than 200 million homes worldwide via its 12 broadcast networks and reaches millions more via multiple streaming services, websites, mobile apps and social pages.

Your Impact


Lead the operation of a multi-shift, 7-day-per-week, multi-department variable volume distribution operation team, including productivity, financial, and service goals that meet the demands of our customer.

Develop strategic plans to operate within an approved cost structure.
Develop methods of improving specific aspects of the operation such as processes that lead to improved operational effectiveness.
Conduct scheduled roundtable meetings, inclusive of all schedules/shifts and departments.
Develop and submit an annual budget plan for your departments. Monitor expenses against budgeted costs and provide explanations for variances for all.
Design and implement training programs and supporting materials for employee education and development.
Develop procedures to meet new or changing conditions within the department. Ensure consistency among sites in quality practices. Work with necessary partners across the network to obtain agreement and implement corrective action measures.

Set the short-term and long-term strategic vision at the site maximizing inventory accuracy with a focus on high-level customer service and operational excellence.

Lead teams in ways to lead a safe working environment for employees and maximize employee engagement throughout the operation and ensures that site remains proper health and security environment.

What You Bring

8+ years experience in fulfillment leadership, improving network resources, and understand how to improve performance and service levels.
4+ years experience in budgeting, financial management, and labor planning and optimization.

Experience leading projects to guide cost savings and improve service to our customers through network and process improvements with our DCs, vendors, and transportation partners.

Subject matter expert in quality and operational controls, internal controls auditing, process improvement, organization, and operations flow design, and distribution systems.

Excellent performance in engagement, leadership, culture behavior, cost awareness, customer orientation, loyalty, organizational talent, conceptual, initiate, and "live" change
#LI-KW1, #LI-Onsite

Consent Statement :

I CERTIFY THAT THE FACTS CONTAINED IN THIS APPLICATION ARE TRUE AND COMPLETE TO THE BEST OF MY KNOWLEDGE.

I UNDERSTAND THAT ANY MATERIAL MISREPRESENTATIONS OR FALSE INFORMATION WILL DISQUALIFY ME FOR CONSIDERATION FOR HIRE AND THAT IF I HAVE ALREADY BEEN HIRED WILL BE GROUNDS FOR THE TERMINATION OF MY EMPLOYMENT.

I AUTHORIZE INVESTIGATION OF ALL STATEMENTS CONTAINED HEREIN AND THE REFERENCES LISTED BELOW TO GIVE YOU ANY AND ALL INFORMATION CONCERNING MY PREVIOUS EMPLOYMENT AND ANY PERTINENT INFORMATION THEY MAY HAVE, PERSONAL OR OTHERWISE.

BY SIGNING BELOW, I HEREBY FOREVER RELEASE QVC & ITS SUBSIDIARIES, AFFILITATES, DIRECTORS, OFFICERS, EMPLOYEES AND AGENTS, AND ANY PERSON OR ENTITY PROVIDING INFORMATION TO THE PURSUANT TO THIS APPLICATION, FROM ANY AND ALL LIABILITIES OF EVERY KIND AND NATURE, INCLUDING, BUT NOT LIMITED TO, CLAIMS FOR DEFAMATION, INVASION OF PRIVACY, MISTAKEN IDENTITY, AND MISUSE OF INFORMATION OBTAINED AND ANY OTHER CLAIM OR COURSE OF ACTION ARISING OUT OF THE PROCUREMENT OR USE OF INFORMATION OBTAINED IN SUCH INVESTIGATION.I UNDERSTAND AND AGREE THAT IF HIRED, MY EMPLOYMENT IS FOR NO DEFINITE PERIOD AND THAT THE EMPLOYER FOLLOWS AN EMPLOYMENT-AT-WILL POLICY, WHICH MEANS THAT I OR THE EMPLOYER MAY TERMINATE MY EMPLOYMENT AT ANY TIME, FOR ANY REASON, OR FOR NO REASON WHATSOEVER, WITH OR WITHOUT NOTICE, IN ACCORDANCE WITH STATE AND FEDERAL LAWS.

THE FOREGOING DOES NOT APPLY IF I HAVE ENTERED INTO A WRITTEN EMPLOYMENT CONTRACT SIGNED BY A DULY AUTHORIZED OFFICER OF QVC.I UNDERSTAND THAT QVC MAINTAINS A DRUG AND ALCOHOL FREE WORKPLACE, AND THAT ANY OFFER OF EMPLOYMENT WILL BE CONTINGENT UPON FULL COOPERATION IN THE ADMINISTRATION OF ANY DRUG TESTING AND A SUCCESSFUL (NEGATIVE) DRUG TEST RESULT AS WELL AS THE SUCCESSFUL RESULT OF A NEW HIRE BACKGROUND CHECK.

Join us as we enrich life's everyday moments – including yours. Apply today

If you enjoy being a part of a team, creating experiences and delighting customers, you'll love it here.

If you're excited about retail, fashion, media, social, live streaming, technology, customer service, design and more, you'll find amazing projects to work on.

If you want to grow professionally and learn every day, you'll thrive with us. If you appreciate

flexible working options, our Qurated community

, where intentional connections matter and a company committed to diversity, equity and inclusion, you'll be amazed at what's available for our team members We offer a comprehensive Total Rewards package including competitive compensation, health care benefits starting on day 1, 401(k), paid time off, tuition reimbursement, employee assistance program, parental leave, paid volunteer hours, company discounts and much more. Best of all, working with Qurate Retail Group means friendly teams, ambitious projects and fast-moving careers

For Qurate Retail Group, our focus on diversity, equity and inclusion is deeply rooted in Our Principles.

They call on us to Drive Progress, Act With Empathy, Be Brave, Embrace the Future, and Do What's Right so that everyone can thrive.

We are committed to ensuring that our workplace provides equal employment opportunities for all team members and candidates and complies with all applicable federal, state, and local laws and regulations.

As an equal opportunity employer, Qurate Retail Group is committed to a barrier-free employment process. If you need reasonable accommodations/support throughout, please contact us at

for assistance.
#J-18808-Ljbffr

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