Branch Manager

2 weeks ago


Birmingham, Alabama, United States ESC Supply Full time
Job Overview
This role requires an integrated leadership approach appropriate to the size of the branch by a


self- motivated person with a positive attitude and the ability to promote the company, co-workers, clients, and partners in an optimistic and helpful manner.

Communicate & work closely with the Regional Sales & Operations managers in all aspects of sales and customer service.

Drive customer service excellence to every aspect of the branch, including showroom appearance, display of merchandise, product placement and store layout.

Promote ESC Central monitoring services.

Expectations & Responsibilities
Responsible for


staff management, financial management, merchandising, driving sales and customer service, ensuring best practices and meeting quality standards to achieve key results and support BHC company strategies.

Protect all customer information and company data ensuring that it remains confidential.
Collaborate and assist management in daily initiatives and planning.
Hire, train, develop, and supervise a small team of non-management employees.
Coordinate staffing schedules and participate in weekly staff meetings.
Identify market opportunities and manage customer expectations.

Ensure strategic goals and sales targets are met by maximizing sales and gross profit, reviewing sales performance, controlling expenses, and managing inventory investment.

Provide staff with feedback, coaching, and performance evaluations. Assess needs and build career paths.
Ensure the branch complies with outlined safety policies and procedures, as well as local health regulations.
Responsibilities inclusive of but not limited to warehouse and customer service duties from time to time. Ability to lift 50lbs

Requirements
High school diploma or GED
5+ years' experience managing hourly employees.
Strong leadership and team management skills
Excellent organizational and problem-solving abilities.
Proficient in using CRM, Supply management systems and other relevant software.
Solid understanding of sales operations, and industry standards best practices.

Ability to work with all levels of company staff, including being able to deliver frequent direct written and oral feedback.

Some travel to corporate and branch locations as needed to drive high levels of team engagement, training and customer service levels, in keeping with stated budgets.

Submit travel expenses weekly.

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