Client Support Specialist I

1 week ago


Portland, Oregon, United States TEKsystems Full time
:

Our customer, Greater Giving (A part of the Global Payments Family) works exclusively with schools and nonprofits across the nationoffering integrated technologies to help simplify event management, quickly train volunteers, streamline check-in and check-out and raise more funds.

for providing software product support, technical support and general customer service for Greater Giving clients, via inbound phone calls to ensure optimal fundraising success for our clients.

Responds to inbound phone inquiries from clients and partners regarding the use of Greater Giving products. Typically taking between 25-35 inbound phone calls per day.
Provides in-depth technical support, customer service, and general account management to clients on all Greater Giving products and services.
Consults with and assists clients before, during, and after events to ensure fundraising efforts are optimized.
Obtaining and evaluating all relevant data to handle complaints and inquiries.

Identifying customers needs, clarify information, research every issue and providing solutionsHandle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolutionMaintain client accounts and events in our software and CRM, which may include coordinating information from other departments.

Represents Greater Giving in a professional and positive manner.

Maintains regular and predictable attendance for scheduled shiftsSkills:
Support, Troubleshooting, Help desk support, Customer service, Desktop, Help deskAdditional Skills & Qualifications:
Ideally 2 years of work experience in a Client Service, Technical Support or software support-related role.
Exceptional client service and interpersonal skills, attention to detail and organizational skillsDemonstrated experience providing technical solutions to clientsGoogle G-Suite experience a plusZendesk and Salesforce experience a plusHTML/CSS & website building experience a plusNon-profit industry and/or fundraising experience a plusAbout TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity.

We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia.

As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change.

That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.


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