ca pert sr case reviewer

2 weeks ago


New York, New York, United States City of New York Full time
Company Overview

About the Position

The Department of Social Services Accountability Office (DSS-AO) plays a crucial role in ensuring the smooth functioning of social services programs in New York City. One of its key units, the Process Evaluation Review Team (PERT), focuses on closely monitoring compliance with agency policies and changes related to welfare reform.

PERT reviewers conduct thorough assessments at various job and SNAP centers, ensuring program compliance and consistency in policy application. They are currently looking to hire two Principal Administrative Associate III to join the CA PERT Sr team.

Job Title: Principal Administrative Associate III (CA PERT Sr)

Responsibilities:
  • Conduct mandated case reviews according to legal requirements, compiling detailed reports for review by relevant departments.
Present findings to key stakeholders and ensure all necessary actions are taken.

  • Review and assess applications for social assistance programs to guarantee timely and correct responses, while also ensuring proper handling of various emergency situations.
.

  • Observe application and recertification interviews to assess service quality, accuracy, and professionalism.
  • Review case files and system-generated data to ensure accuracy and compliance.
  • Participate in audit findings discussions and support corrective action planning as needed.
  • Perform other process reviews as required.
Location: 4 WTC, New York, NY

Hours: 9AM - 5PM

Requirements

  • Bachelor's degree and three years of clerical/administrative experience, including supervisory roles, or
  • Associate degree and four years of relevant experience with one year in a supervisory role, or
  • High school diploma with five years of experience, including one year supervising administrative tasks.
  • Education and/or experience equivalent to the above.

Additional Details


The City of New York is dedicated to building a diverse and inclusive workforce, free from any form of discrimination or harassment. We are an equal opportunity employer.


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