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Desktop Support Technician_Sunnyvale
1 week ago
Red Knight Solutions, located in Sunnyvale, CA, is in search of a dedicated Desktop Support Specialist for a long-term potential opportunity with a conversion to full-time employment.
Company Overview:- At Red Knight Solutions, our mission is clear: we aim to collaborate with you to discover the perfect role for your career growth.
- We implement a SWAT team strategy, leveraging your skills to meet our clients' needs and build enduring partnerships.
The ideal candidate should have over 3 years of experience in basic and intermediate troubleshooting and repairs in an end-user environment. Tasks include servicing PCs, laptops, tablets, and printers.
Key Responsibilities:- Provide support to client-designated VIPs
- Address change management requests, such as setting up new equipment or offering onsite support
- Conduct Install/Move/Add or Change (IMAC) operations
- Perform all assigned desk-side support tasks
- Demonstrate exceptional technical and customer service skills
- Adhere to service operations protocols
- Maintain necessary OEM Certifications
- 3+ years of experience with relevant software and hardware systems
- Familiarity with ITIL methodologies
- A+ certification is a plus
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