Desktop Support Technician_Sunnyvale

1 week ago


Sunnyvale, California, United States Red Knight Solutions, LLC Full time
Job Title: Desktop Support Specialist at Red Knight Solutions

Red Knight Solutions, located in Sunnyvale, CA, is in search of a dedicated Desktop Support Specialist for a long-term potential opportunity with a conversion to full-time employment.

Company Overview:
  • At Red Knight Solutions, our mission is clear: we aim to collaborate with you to discover the perfect role for your career growth.
  • We implement a SWAT team strategy, leveraging your skills to meet our clients' needs and build enduring partnerships.
Job Description:

The ideal candidate should have over 3 years of experience in basic and intermediate troubleshooting and repairs in an end-user environment. Tasks include servicing PCs, laptops, tablets, and printers.

Key Responsibilities:
  • Provide support to client-designated VIPs
  • Address change management requests, such as setting up new equipment or offering onsite support
  • Conduct Install/Move/Add or Change (IMAC) operations
  • Perform all assigned desk-side support tasks
  • Demonstrate exceptional technical and customer service skills
  • Adhere to service operations protocols
Requirements:
  • Maintain necessary OEM Certifications
  • 3+ years of experience with relevant software and hardware systems
  • Familiarity with ITIL methodologies
  • A+ certification is a plus


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