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Cleaning Crew

3 months ago

Rosemont, Illinois, United States TGI Fridays Full time

Cleaning Crew

ROLE PURPOSE
To ensure that TGI Fridays restaurants are clean and presentable to provide a quality Guest experience.

KEY RESPONSIBILITIES & ACCOUNTABILITIES

  • Responsible for following Fridays cleaning standards as outlined in the cleaning system.
  • Responsible for ensuring all trash is disposed of accordingly.
  • Cleaning and sanitizing kitchen and cooking equipment.
  • Dusting and cleaning windows, counters, tables, and woodwork.
  • Maintains cleanliness of restroom, perimeter of building and parking lot.
  • Work with a team and individually to complete cleaning tasks in an efficient and timely manner.
  • Follow proper food/health safety precautions and processes. Perform duties as directed by management.
**KEY DECISIONS

Influences:

  • Guest Experience Issues around cleanliness and sanitation

MEASURES OF SUCCESS

  • Consistently fulfill the Key Responsibilities and Accountabilities above
  • Guest satisfaction scores Cleanliness and sanitation

QUALIFICATION REQUIREMENTS

  • Previous experience cleaning restaurants and equipment a plus
  • Must be able to work with Team Members
  • Must have professional appearance and conduct
  • Must be thorough and detail oriented
  • Ability to adapt and take direction
  • Must be able to work individually and as a part of a team
  • Must have strong work ethic and initiative
  • Must be a team player and good communicator
  • Must be able to lift and carry sacks, cases, and bus tubs of up to 70 lbs, up to 20 times per shift; places these items on high shelves and in walkin freezer
  • Must be able to reach, bend, stoop and wipe frequently
  • Must be able to walk and stand during entire shift

COMPETENCIES PASSION FOR THE GUEST Actively contributes to fun, friendly and engaging service.

  • Understands how their role impacts the Guest.
  • Displays a caring attitude towards Guests.
  • Contributes to the Guest experience through knowledge of job and products.
  • Demonstrates a service attitude by providing support to those who are directly serving the Guest.
  • Handles special requests in a responsive and positive way. Utilizes customer feedback to provide a better Guest experience.

COMMUNICATION Keeps the lines of communication positive, open and productive.

  • Pays close attention to Guests' and coworkers special requests to ensure accuracy.
  • Responds positively to conflict situations and works to find appropriate solutions.
  • Keeps interaction positive and productive; avoids conveying negative messages.
  • Shares information with others to raise awareness of potential needs and concerns.
  • Listens carefully and attentively to others without interrupting.
  • Asks thoughtful questions to ensure proper understanding of the message being conveyed. Contributes to preshift meetings by providing relevant updates and asking appropriate questions.

PASSION & INITIATIVE Keeps it fun and keeps up with the pace.

  • Shows Guests and Team Members that (s)he genuinely enjoys the job.
  • Displays passion, energy and pride in doing the job right.
  • Works with a strong sense of urgency and drive; pushes for quick, yet accurate results.
  • Focuses on the way (s)he approaches a task, not just the task itself.
  • Takes independent action to improve existing systems and processes. Enthusiastically promotes the TGI Fridays brand and menu items.

RELIABILITY & ACCOUNTABILITY Works hard and delivers quality results.

  • Arrives on time and ready to work dressed in proper uniform.
  • Attends all required shift meetings and is prepared to contribute.
  • Minimizes wastes and costs (e.g., maintains proper rotation of inventory).
  • Responds to complaints about food quality issues by owning the situation and solving the problem quickly and properly. Uses good judgment and acts with integrity in all dealings; demonstrates consistency in words and actions.

FLEXIBILITY & STRESS TOLERANCE Knows that anything can and will happen and handles uncertainty in a calm, controlled manner.

  • Addresses daily challenges and obstacles with confidence and a positive attitude.
  • Easily adjusts to meet changing demands and new responsibilities.
  • Prioritizes effectively and multitasks to ensure all tasks are completed by the end of the shift.
  • Maintains an eventempered demeanor even in stressful situations.
  • Responds calmly to problems and controls emotional reactions. Handles him/herself in a professional manner at all times.

TEAMWORK & COLLABORATION Fuels an environment where everyone pitches in and gets along.

  • Recognizes the importance of working together to accomplish goals.
  • Actively promotes cooperation, respect, and acceptance of all Team Members.
  • Establishes positive and supportive working relationships with all Team Members to maintain a productive environment.
  • Takes on additional responsibilities to ensure proper coverage during rush periods.
  • Reaches out to Team Members when necessary to ensure timely completion of all tasks.
  • Takes advantage of opportunities to set a