Developer Success Engineer

7 days ago

San Francisco, California, United States Clerk Full time

Clerk is hiring developer success engineers, remote or in-office in San Fransisco. We build developer tools for authentication. We're known for our React components like and that "just work" when they're added to the page.

Our components are powered by a new type of API: a frontend-facing API that relies on session tokens for authorization, instead of a backend-facing API that relies on a secret key. We've found this pattern unlocks a new level of efficiency. Developers can implement Clerk faster than traditional APIs because it comes built-in with UX and UI. To learn more about the approach, see our talk on A Component is Worth a Thousand APIs.

What is a developer success engineer?

Developer success engineers are the bridge between our product and our customers. They spend the majority of their time helping customers get the most out of Clerk by providing technical support, debugging issues, and answering questions about the product. They then leverage the insights built from this work to improve the product and make it easier to use. This can be done in a variety of ways such as writing documentation, creating tutorials, working directly on the product, building internal tools to make our support process better and more efficient, etc.

While the foundation of this position is rooted in customer support, this is more than just a support role. You will be responsible for helping to shape the product and the direction of the company. You will be the voice of the customer and will be responsible for making sure that voice is heard.

Who we're looking for

We are looking for someone who is passionate about helping developers and building great products. You should be comfortable speaking with and working directly with customers in a polished, professional manner, and have a strong technical background, primarily rooted in frontend web development. All of our customers are developers, and the majority of our customers at the moment are using to build apps. You should be able to quickly understand complex technical concepts and be able to explain them in simple terms. You should be able to work independently and be comfortable taking ownership of projects, whether they are writing docs or writing code.

If you feel like this role sounds exciting and would be a good fit for you, we'd love to hear from you. Please apply below and we'll be in touch soon
Why Join Us

  • Impactful Work: Make a significant impact on the developer community by providing unparalleled support and contributing to a platform that's redefining user management.
  • Growth Opportunities: Advance your career in a role that encourages continuous learning and contribution, within a team that values expertise, collaboration, and innovation.
  • Global Collaboration: Join a diverse and global team dedicated to excellence, working together to solve complex challenges and support developers around the world.
Benefits
  • Competitive Salary – We want you to know that we value the skills and experience you bring to the table. We go out of our way to make sure that you feel fairly compensated.
  • Equity Ownership – At Clerk, we believe in shared success. That's why we offer a stock option plan so that everyone can benefit from the growth and prosperity of the company.
  • Work Gear - Set up your ideal home office with the gear of your choice. At Clerk, we want to ensure that you have everything you need to perform at your best.
  • Professional Development - We set a high bar for ourselves and offer a education budget to help you consistently improve your skills.
  • Flexible Vacation Policy – We believe in work-life balance and trust you to take the time you need. Although we recommend 25 days per year, our vacation policy is unlimited. This is in addition to observing national holidays specific to your country of residence.
  • Parental Leave - We recognize that parents need to take time off work to care for and bond with a new child, newly adopted child, or newly placed foster child. We offer 16 weeks of parental leave to all new parents.
  • Diverse and Inclusive Team – Join our exceptional, diverse, and globally distributed team at Clerk. We are committed to fostering an inclusive environment where everyone can contribute their best in building impactful products and tools for the modern web.

Clerk is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, local or national laws.

This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Clerk makes hiring decisions based solely on qualifications, merit, and business needs at the time.

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