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Database Qc
3 months ago
At Hotshot Arbor Care, we provide quality utility vegetation management services dedicated to ensuring the reliability and safety of electrical infrastructure.
As we expand our operations, we are seeking a detail-oriented and customer-focused individual to join our team as a Customer Consent Specialist.
Position Overview:
Responsibilities:
- Perform QC and database management
- Maintains database integrity
- review fulcrum/ArcGIS database for errors
- Act as the primary point of contact for property owners regarding vegetation management activities near utility infrastructure.
- Communicate with property owners to obtain consent for tree trimming, pruning, and vegetation clearance in accordance with regulatory requirements such as PRC 4292 and company policies.
- Educate property owners about the importance of vegetation management for maintaining the reliability and safety of electrical infrastructure.
- Coordinate with internal teams and external contractors to schedule vegetation management activities based on approved consent forms.
- Utilize scheduling programs to update records and notify crews when work is ready.
- Report any safety concerns promptly to team leads or relevant personnel, fostering a culture of open communication
- Collaborate with crossfunctional teams to streamline consent acquisition processes and improve customer satisfaction.
Requirements:
- High school diploma or equivalent; additional education or training in customer service or related fields is a plus.
- Previous experience in customer service or customer relations, preferably in the utility or vegetation management industry.
- Strong interpersonal and communication skills, with the ability to effectively engage with diverse stakeholders.
- Excellent organizational skills and attention to detail, with the ability to manage multiple tasks and priorities simultaneously.
- Knowledge of regulatory requirements related to vegetation management near utility infrastructure is desirable.
- Proficiency in map reading and GPS navigation
- Ability to work independently and collaboratively in a fastpaced environment. Capability to work independently with mínimal supervision
- Flexibility to adapt to changing priorities and deadlines.
- Knowledge if Geo spatial databases like ESRI or fulcrum
- Professional demeanor and courteous behavior towards colleagues and clients
- Sound judgment and decisionmaking skills
- Teamoriented mindset
- Strong awareness of safety practices
- Adaptability to work in diverse weather conditions
- Effective communication skills
Preferred:
- 3 years Customer service experience, preferably in a management position
Pay:
$ $17.00 per hour
Expected hours: 20-40 per week Monday - Friday
License/Certification:
Pay:
$ $19.00 per hour
Expected hours:
per week
Benefits:
- Dental insurance
- Health insurance
- Paid time off
Schedule:
- 10 hour shift
- 8 hour shift
- Monday to Friday
- Weekends as needed
Experience:
- My
SQL:
1 year (preferred)
- Database administration: 1 year (preferred)
- Oracle: 1 year (preferred)
Work Location:
Remote
