Library Assistant Iii

2 weeks ago

Amherst, Massachusetts, United States University of Massachusetts Amherst Full time

Job no: 523480

Work type:
Staff Full Time

Location:
UMass Amherst

Department:
Lib - Collection Services

Union:
USA/MTA

Categories:
Library

About UMass Amherst


UMass Amherst, the Commonwealth's flagship campus, is a nationally ranked public research university offering a full range of undergraduate, graduate and professional degrees.

The University sits on nearly 1,450-acres in the scenic Pioneer Valley of Western Massachusetts, and offers a rich cultural environment in a bucolic setting close to major urban centers.

In addition, the University is part of the Five Colleges (including Amherst College, Hampshire College, Mount Holyoke College, and Smith College), which adds to the intellectual energy of the region.


Job Summary


As a member of the Interlibrary Loan Unit in the Access Services Department, the Interlibrary Loan Specialist uses resource sharing systems, library systems, and a variety of online databases to process requests for materials needed by University patrons, and requests from other libraries for materials held by the University Libraries.

Ensure that records are updated quickly and accurately. Respond thoroughly and accurately to questions from patrons and other libraries. Participate in consortial initiatives related to resource sharing. Contributes to department documentation relating to resource sharing.

Essential Functions

  • Use a high degree of independent judgment to process interlibrary loan and document delivery requests from University patrons, and to supply materials from University collections to other libraries in compliance with licenses for electronic resources, U.S. Copyright Law, Interlibrary Loan Code for the United States, and with other laws, codes, policies, standards, and guidelines as applicable. Ensure accurate and timely response. Communicate proactively with patrons, liaison librarians, outside departments, and other libraries as needed. Recommend materials to the Acquisitions unit for purchase as appropriate.
  • Update records in library systems (such as FOLIO), resource sharing systems (such as ILLiad, RapidILL, Worldshare, ComCat, etc.) and/or other systems as needed to accurately reflect the status, location, and ability to supply the requested material. Report errors in the Libraries' holdings data or electronic resource linking to the Information Resources Management department.
  • Distribute paging slips for interlibrary loan and document delivery requests for retrieval. Investigate when materials needed for interlibrary loan and document delivery requests are not found. Coordinate with Stacks Management and other areas as needed to search for missing materials.
  • Oversee routine tasks for interlibrary loan student assistants. Engage with students to support their success.
  • Oversee incoming and outgoing deliveries. Distribute returned and borrowed library materials, articles received in print, and other mail to appropriate unit staff for processing. Pack mail, scan articles or book chapters, and process electronic article requests when necessary.
  • Coordinate the Library Express program to mail material to University patrons living off campus.
  • Run regular reports of interlibrary loan materials expected to be on regular and library use only hold shelves, investigate missing materials, and return materials past due to owning libraries.
  • Support receiving and processing of invoices and checks for interlibrary loan materials (including for supply of scans and for lost or damaged loans).
  • Crosstrain with other unit and department staff; provide daily support to one another as needed.
  • Monitor supply levels of departmental supplies and order additional supplies as needed, checking needs of other unit staff before each order.
  • Link physical items to appropriate bibliographic records in FOLIO as needed. Refer complex problems and uncatalogued material to other Library staff as appropriate.
  • Engage with emerging technologies and best practices related to resource sharing. Participate in training and professional development activities in order to maintain familiarity with relevant laws, codes, policies, standards, and guidelines, as well as knowledge of various resource sharing technologies. Participate in creation and maintenance of departmental documentation related to resource sharing. Recommend software, procedural, and policy changes to the Resource Sharing Librarian as appropriate.
  • Actively follow information shared through various library and University communication channels. Contribute to unit, department, and librarywide information sharing as appropriate.
  • Manage international mail between libraries. Maintain accurate address and contact information for international libraries. Keep up to date with relevant copyright, shipping policies, guidelines, codes, and treaties for various countries. Securely pack materials for shipment, ensuring that customs, tariff, and invoice information is accurate to the

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