Credential Analyst

Job Description:

POSITION SUMMARY:

The Credential Analyst will play a vital role in ensuring the smooth operation and compliance of the School of Human Development & Education's teaching credential programs. This position requires a detail-oriented individual with strong organizational skills and a commitment to supporting students through their credentialing journey. Reporting directly to the Dean of Human Development & Education, the Credential Analyst will serve as a liaison between students, accreditation agencies, and other stakeholders to maintain program quality and integrity.

SUPERVISION RECEIVED:

The incumbent normally receives little instruction on day-to-day work and receives general instructions on new assignments.

SUPERVISION EXERCISED:

Minimal or no supervisory responsibilities.

Credential Program Management:

• Analyze, process, and track students' credential program documents.
• Communicate progress and status updates to students.
• Review and recommend students for licensure to the California Commission on Teacher Credentialing (CCTC).
• Process applications for out-of-state verifications and supplementary authorizations.
• Maintain a database aligned with CCTC clinical practice standards.

Student Support and Liaison:

• Serve as the primary point of contact for student inquiries regarding credential requirements.
• Address student questions and concerns about clinical practice and credentialing.
• Liaise with students, campuses, and other relevant entities regarding credentialing issues.

Program Coordination and Orientation:

• Collaborate with the CalTPA coordinator to ensure effective program coordination.
• Assist in organizing and administering orientations for student teachers and interns.
• Coordinate workshops for CBEST, CSET, and RICA exams.

Compliance and Reporting:

• Ensure compliance with Pacific Oaks and CCTC standards, policies, and procedures.
• Complete Title II, ADS, and other CCTC reports in coordination with the Dean.
• Assist in completing state and federal data reporting for the CCTC.

Clinical Practice Management:

• Liaise with County Offices, School Districts, and other entities to facilitate clinical practice placements.
• Analyze and review student teaching and intern applications.
• Maintain clinical practice database and update related materials.

Training and Development:

• Provide regular training sessions on credential and clinical practice requirements.
• Stay informed about CCTC and accreditation policies through workshops, conferences, and collaboration with peers.

Collaboration and Communication:

• Collaborate with faculty and staff to ensure compliance, quality, and student satisfaction.
• Communicate effectively with internal and external stakeholders to address concerns and maintain good standing with policies and procedures necessary for accreditation.

Other Duties as Assigned:

• Perform additional tasks and projects as assigned by the Dean or any members of the Executive Cabinet including the Vice President of Academic Affairs or the President of the Pacific Oaks College

Is regular attendance an essential function? ☒ Yes ☐ No

ESSENTIAL KNOWLEDGE, SKILLS and ABILITIES:

Professionalism and Ethics:

• High level of professionalism, ethics, discretion, and confidentiality in dealing with various situations and information pertaining to employees, students, and outside entities.

Leadership and Management:

• Superior leadership skills, including leading group projects and managing responsibilities.
• Ability to prioritize multiple deliverables and projects and meet deadlines.
• Ability to develop and implement systems and processes to manage workflows in order to improve efficiency, collaboration, and student satisfaction.

Customer Service:

• High level of customer service to all students, faculty, staff, and outside entities.
• Excellent interpersonal and team-building skills with a helpful, supportive, and responsive attitude.

Analytical and Decision Making:

• Analytical and results-oriented with demonstrated strong decision-making skills.
• Ability to work in a complex process system of auditing, evaluating, and analyzing information.

Policy and Process Development:

• Knowledge of creating, writing, and revising college processes and policies.

Education and Higher Education Administration:

• Experience working within a department within higher education reviewing student files and analyzing student information.
• Utilize and learn new technologies where appropriate to support the overall needs of the School and Credentialing program.

POSITION QUALIFICATIONS:

Education:

• Bachelor's degree or equivalent experience; Master's degree or higher is preferred.

Experience:

• Minimum of 2 years of experience with accreditation and credential processes, preferably within Higher Education.
• 3+ years of experience working specifically as a Credential Analyst in Higher Education is desirable.
• Proficient in MS Office Suite and computer-based systems.
• Familiarity with Adobe Acrobat Pro and Learning Assessment Tool desirable.
• Demonstrated ability to efficiently manage multiple tasks and deadlines.
• Excellent interpersonal and communication skills.
• Ability to travel to local and remote sites as needed.

TYPICAL WORKING CONDITIONS

• Office environment; typically, 70 degrees
• Noise level is usually quiet to moderately noisy while in the office

EQUIPMENT USED:

• Computer/Laptop
• Calculator/10-key
• Telephone
• Copier, scanner and fax machines

ESSENTIAL PHYSICAL & MENTAL TASKS: (Check all that apply):

Physical Demands:

☒ Standing ☒ Lifting: 5 Lbs. ☐ Pushing/Pulling

☒ Driving ☒ Walking ☐ Carrying

☒ Hearing ☒ Speaking ☐ Reaching

☒ Writing ☐ Squatting/Kneeling ☒ Seeing

☐ Climbing ☐ Pushing ☒ Other: Typing

Physical Environment - Exposed to:

☒ Noise ☒ Heat/Cold ☐ Fumes/Gases

☐ Human Tissue/Fluids ☐ Chemicals ☐ Carcinogens

☐ Dirt ☐ Animal Tissue/Fluids

☐ Toxic Chemicals ☐ Radiation ☒Other: Dust

☐ Biohazardous Material

Mental Demands:

☒ Reading ☒ Frequent Interruptions

☒ Periods of Concentrated Attention ☒ Detailed Work

☒ Irregular Work Schedule ☒ Frequent Contact with People

☒ Frequent Deadlines ☐Other:

☒ Multiple Concurrent Tasks

TRAVEL: (% of total time): Up to 50% of total time

ENVIRONMENTAL CONDITIONS:

The noise level in the work environment is usually quite to moderately noisy while in the office. The office temperature is about 70 degrees.

DECISION MAKING:

The position is governed by the policies of Pacific Oaks, along with established procedures for the department. Independent judgment is required in the supervision of personnel as well as in the carrying out of the department's strategic goals and budget management.

CONTACT RESPONSIBILITIES:

Routine exchange or presentation of information.

Responsible for demonstrating professionalism and leadership in resolving conflicts with students and employees. Recommends alternative approaches to solve problems and conflicts.

FINANCIAL RESPONSIBILITY:

This position does not require the management of budgets, but it is required to follow Pacific Oaks policies for purchasing and budget approvals.

DISCLAIMER:

The duties listed above are intended only as an illustration of the various aspects of the position and types of responsibilities that may be performed. The omission of specific statements does not exclude them from the position if work is similar, related or a logical assignment to the position and does not preclude management from assignment duties not listed herein if such functions are a logical assignment to the position. This position description does not constitute an employment agreement between the employer and the employee and is subject to change by the employer as needs of the employer and requirements of the position change.

Pacific Oaks College and Children's School is committed to providing an environment that is free of discrimination and harassment of any type. In keeping with this commitment and as required by Title VI, Title IX, Section 504 and all other applicable federal and state laws, Pacific Oaks College and Children's School does not discriminate and prohibits discrimination and harassment against its employees, students and applicants in its programs and activities based on race, color, religion, creed, sex, gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship status, marital status, parental status, pregnancy, age (over 40), medical condition, physical or mental disability, veteran status, genetic information or characteristics protected by the state or federal employment harassment and discrimination laws..

Compensation & BenefitsThis opportunity is budgeted at $66, ,170.00 base compensation. Additional compensation factors may impact total compensation. To learn more about our competitive benefits and additional rewards, including generous paid time-off, medical and dental insurance coverage, life and disability insurance, retirement plan with employer contribution, multiple flexible spending accounts, tuition reimbursement, click the link below.

Pacific Oaks is an Equal Opportunity Employer.

Pacific Oaks participates in E-Verify and verifies identity and employment eligibility of all persons hired.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. Pacific Oaks offers equal employment opportunities to all persons without regard to race, color, ethnicity, religion, sex, sexual orientation, national origin, age, marital status, physical or mental disability, parental status, housing status, source of income or military status, in accordance with applicable federal, state and local EEO laws.

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