Lambeau Field Usher

1 week ago

Green Bay, Wisconsin, United States PMI Entertainment Group Full time

Department:
Stadium Operations

Reports to:
Stadium & Venue Parking Operations Manager

Supervises Others:
No

DOL Status:
Part-Time

Exemption Status:
Hourly

General Summary:


Responsibilities include serving as a resource to guests regarding the facility and events, checking tickets for seat location, ticket-taking, and crowd control.

Implements and follows the facility emergency procedures, safety guidelines and company policies for guests and employees. Interacts with Text Message Staff and law enforcement officers to ensure guest safety and compliance.

Job Duties:

  • Demonstrates and embodies the PMI Entertainment Group Culture and Customer Service values.
  • Greets guests and actively assists in locating the correct seat location.
  • Provides directions, information, and additional assistance as needed.
  • Serves as a resource to guests regarding the facility and its events including, but not limited to, restroom locations, first aid stations and elevator locations, future event information, office locations and seating capacity for the event.
  • Maintains a neat and clean appearance, makes eye contact, displays positive facial expressions and provides courteous communication with patrons to ensure a high level of approachability.
  • Resolves ticketing or seating concerns/complaints in a professional and courteous manner by following the Companys Guest Guidelines.
  • Responsible for understanding and performing Safety and Emergency Evacuation policies and procedures. Directs guests to the proper emergency exit routes.
  • Responsible for policy enforcement regarding smoking restrictions, appropriate patron conduct, and addresses safety concerns in a professional and courteous manner.
  • Responds to and takes instruction from designated Usher Supervisor and the Stadium and Venue Parking Operations Manager.
  • Implements crowd control procedures to ensure the safety of patrons and employees.
  • Reports large or biohazard spills to Supervisor, who will notify Housekeeping. If necessary, cleans up small spills to maintain a safe environment for both patrons and employees. If spill is too large, stands near hazardous area to notify patrons of water/liquid spills.

Knowledge, Skills and Abilities Required:

  • Maintains uptodate knowledge of facility layout and location of exits, first aid rooms, ticket office, seating areas, Americans With Disabilities Act (ADA) sections, and lost and found.
  • Requires a level of general education normally acquired in high school in order to interact in a professional manner with patrons and employees.
  • Approximately one to two years related experience in a fast paced customer service position is required. Proven interpersonal and customer service skills necessary to promptly answer and resolve questions in a professional manner with patrons, as well as maintain open channels of communication with all department and supervisory personnel when providing information. Must be able to deal with patrons in a tactful and discretionary manner. Must be able to understand the concept of extreme customer service and exceeding expectations.
  • Analytical ability necessary to determine the appropriate course of action when resolving customer concerns, addressing safety issues, handling pressure and negative situations.
  • Requires the ability to be enthusiastic and responsive to customer needs at all times and portray a positive image of the Company.
  • Required to participate in crowd control, customer service, guest services, alcohol management and emergency procedures training.
  • Must follow dress code which includes uniform polo shirt, and tan/khaki slacks. Jeans, stretch pants, wind pants, spandex and shorts are not permitted. During cold weather games, a uniform jacket will be worn by all ushers. If a shirt is to be worn underneath, it must not have logos or printing. Clothes must be clean, pressed and neat in appearance at all times. Comfortable shoes are suggested; tennis shoes are permitted if clean and scuff free. No open toed shoes are allowed.
  • This is a high profile guest services position, so personal appearance is crucial. The face should be free of piercing.
  • Must be available to work a designated number of events as required by the supervisor.
  • Ability to work days, nights, evenings, weekends, and holidays are required, as dictated by Lambeau Field schedule.
  • Requires prolonged standing and/or walking for the entire 68 hour shift. Requires normal range of hearing to communicate with patrons and employees. Requires range of vision correctable to 20/20 to read tickets and oversee crowds. Must be able to frequently climb and descend steps. Occasionally may have to lift and carry up to 50 lbs. Frequent exposure to large crowds, loud noise and extreme weather conditions, heat and cold.
  • Must be able to communicate providing verbal feedback in a professional manner. Must be able to resolve problems, handle conflict, and make effective decisions. Must have a long attention span in or

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