Business Analyst

1 week ago

Pleasanton, California, United States Bayone Full time
This role will have day-to-day interactions with our Salesforce Business and Technical team.

You'll be working and collaborating with Product Development, Integration, Data Migration, Change Management along with Business Teams to gather requirements and define business use cases.

You'll be working closely with the Product Owner on daily basis and will be reporting to the Director of Product Management.


Key Responsibilities include, but are not limited to:Work with the Business and Product teams to understand the existing process and to gather the business and functional requirements, by scoping, defining, and prioritizing requirements.

Understand and document detailed requirements for implementing and enhancing CRM solution.
Critically evaluate information gathered from multiple sources, reconcile inconsistency, and break down high-level information into details.
Work with UX/UI team to develop mock-ups and proposed user journeysMapping functional requirements to features and functionality.

Work with Product Manager and Analytics team to define, measure and track Key Performance Indicators (KPIs) and success criteria for the assigned projects & featuresWork with Architects and Developers to transform new requirements into design and implementation.

Work with the functional SME and trainers to identify and document process gaps and process and Develop Innovation Roadmaps and BRDs.


Qualifications:

  • BS/BA DegreeYou have 5 years of business analyst experience in delivering amazing customer experience using customer support products and technologyExperience with
CRM and Customer Service Management solutions


used by medium-sized customer support organization a strong plusProcess Improvement certification Six Sigma is a PlusProduct experience in eCommerce customer support a plusptitude for strategic thinking and problem solving in a fluid environment.

Exceptional at prioritizing and focusing on the highest value to stay goal oriented and act with a sense of urgencybility to work collaboratively as a member of cross-functional teams to deliver results.

Excellent communication skills, able to present, negotiate and influence at C-level.
Exceptional networking, relationship building and influencing skills.
#J-18808-Ljbffr

  • Business Analyst

    1 week ago

    Pleasanton, California, United States Central Business Solutions Full time

    Position Role/Tile: Business AnalystLocation: Pleasanton / RemoteTechnical Business AnalystJob OverviewThis position is ideal for a knowledgeable technical business analyst who plays a key role in guiding development team members and business owners to convert requirements into agile user stories.Join a dynamic team transitioning from traditional waterfall...

  • Business Analyst

    3 months ago

    Pleasanton, California, United States Flexon Technologies Inc Full time

    Entry Level Business AnalystResponsibilitiesWork hand-in-hand with the business side of an organization to help in process improvements.Working primarily on design and analysis in the areas of organization planning cum information technology.Works as the middle man between the technical team and business team so as to assist in the development of...

  • Business Analyst III

    1 week ago

    Pleasanton, California, United States LanceSoft Full time

    Job Title: Business Analyst III Location: Pleasanton, CA 94588 Duration: 06 Month Contract Hours: Business Hours Job Description: Contract to Hire. Develops, documents, and analyzes business requirements. Defines high-level applications, relationships, flows, and functional specifications. Provides business expertise. Lead teams (small to broad cross...

  • Business Systems Analyst

    1 week ago

    Pleasanton, California, United States TekWissenLLC Full time

    About the Team The Support Applications & Technology (SAT) team is responsible for supporting, maintaining, and innovating the systems and tools used by both client's customer support and its customers. We are a diverse group of product operations specialists with varied experiences and backgrounds. Our team is committed to client's core values, which...

  • Senior Business Analyst

    1 week ago

    Pleasanton, California, United States Simpson Strong-Tie Full time

    Simpson Strong-Tie is a leader in engineered structural connectors, software, and solutions for the building industry. We maintain a reputation as a trusted manufacturer, partner, and corporate citizen committed to our customers and employees. Our founder, Barc Simpson established 9 Principles of Business we live out as company values and have made Simpson...

  • Financial Analyst

    1 week ago

    Pleasanton, California, United States DivIHN Integration Full time

    DivIHN (pronounced 'divine') is a CMMI ML3-certified Technology and Talent solutions firm. Driven by a unique Purpose, Culture, and Value Delivery Model, we enable meaningful connections between talented professionals and forward-thinking organizations. Since our formation in 2002, organizations across commercial and public sectors have been trusting us to...

  • Financial Analyst

    1 week ago

    Pleasanton, California, United States DivIHN Integration Full time

    DivIHN (pronounced "divine") is a CMMI ML3-certified Technology and Talent solutions firm. Driven by a unique Purpose, Culture, and Value Delivery Model, we enable meaningful connections between talented professionals and forward-thinking organizations. Since our formation in 2002, organizations across commercial and public sectors have been trusting us to...

  • mobility tax analyst

    1 week ago

    Pleasanton, California, United States Saicon Full time

    Job Description: looking for a Global Mobility Tax Analyst for the Global Payroll, Mobility, and Advisory organization. The ideal candidate is a self-starter, a great communicator and enjoys collaborating with people with a diverse set of talents, in a dynamic fast paced environment. The Global Mobility Tax Analyst will be primarily responsible for...

  • Marketing Business Analyst

    1 month ago

    Pleasanton, California, United States Aston Carter Full time

    Description:Working closely with the Global Integrated Marketing, Digital Marketing, Field Marketing, Partner Marketing, and Marketing Operations peers, the Marketing Automation Manager will build, optimize and run marketing automation programs and projects, including lead flow and data quality initiative Team run outbound email campaigns through...

  • Marketing Business Analyst

    4 weeks ago

    Pleasanton, California, United States Aston Carter Full time

    Description:Working closely with the Global Integrated Marketing, Digital Marketing, Field Marketing, Partner Marketing, and Marketing Operations peers, the Marketing Automation Manager will build, optimize and run marketing automation programs and projects, including lead flow and data quality initiative Team run outbound email campaigns through...

  • Sourcing Analyst

    1 week ago

    Pleasanton, California, United States Bayone Full time

    The Supply Chain Department has an opening for a Sourcing Analyst. THIS POSITION IS LOCATED IN PLEASANTON, CA. Candidates need to be within driving distance as THE ROLE IS HYBRID and the worker will be asked to go into the office 2-3 days a week. Key Responsibilities include, but are not limited to: Assist in sourcing various products and/or categories;...

  • Senior Internal Controls and Process Analyst

    1 week ago

    Pleasanton, California, United States Workday Full time

    Provide the best possible experience on our siteCollect statistics to optimize site functionalitySenior Internal Controls and Process Analyst page is loaded Senior Internal Controls and Process Analyst Apply remote type Flex locations USA, CA, Pleasanton time type Full Time posted on Posted 3 Days Ago job requisition id JRYour work days are brighter here.At...

  • Principal SOX Compliance Analyst

    1 week ago

    Pleasanton, California, United States Workday Full time

    Your work days are brighter here.At Workday, it all began with a conversation over breakfast. When our founders met at a sunny California diner, they came up with an idea to revolutionize the enterprise software market. And when we began to rise, one thing that really set us apart was our culture. A culture which was driven by our value of putting our people...

  • Principal SOX Compliance Analyst

    4 weeks ago

    Pleasanton, California, United States Workday Full time

    Your work days are brighter here.At Workday, it all began with a conversation over breakfast. When our founders met at a sunny California diner, they came up with an idea to revolutionize the enterprise software market. And when we began to rise, one thing that really set us apart was our culture. A culture which was driven by our value of putting our people...

  • Principal SOX Compliance Analyst

    4 weeks ago

    Pleasanton, California, United States Workday Full time

    Your work days are brighter here.At Workday, it all began with a conversation over breakfast. When our founders met at a sunny California diner, they came up with an idea to revolutionize the enterprise software market. And when we began to rise, one thing that really set us apart was our culture. A culture which was driven by our value of putting our people...

  • Salesforce Platform Architect

    1 week ago

    Pleasanton, California, United States Workday Full time

    Your work days are brighter here.At Workday, it all began with a conversation over breakfast. When our founders met at a sunny California diner, they came up with an idea to revolutionize the enterprise software market. And when we began to rise, one thing that really set us apart was our culture. A culture which was driven by our value of putting our people...

  • WMS Software Designer/Engineer

    1 week ago

    Pleasanton, California, United States Bayone Full time

    Role: WMS Software Designer/Engineer Location: Pleasanton CA / Plano TX ( Hybrid) Type: 12 months+. or 6 months C2H Bill: $110/HR LOCAL to Dallas or Bay area. C2C- Third party is ok too. SUMMARY Albertsons Companies is looking for an contract individual with application design / implementation / integration experience in the area of Manufacturing and Supply...

  • Staff Software Engineer II

    1 week ago

    Pleasanton, California, United States Blackhawk Network Full time

    Overview : We are seeking a highly skilled and experienced Staff Software Engineer II with a strong focus on frontend and full stack development. The ideal candidate will possess expertise in various technologies, particularly React, Java Script, Adobe Experience Manager (AEM), Adobe Engagement Platform, Real-Time Customer Data Platform (RT CDP), and...

  • Salesforce Developer

    4 weeks ago

    Pleasanton, California, United States Professional Diversity Network Full time

    WorkdayYour work days are brighter here.At Workday, it all began with a conversation over breakfast. When our founders met at a sunny California diner, they came up with an idea to revolutionize the enterprise software market. And when we began to rise, one thing that really set us apart was our culture. A culture which was driven by our value of putting our...

  • Salesforce Developer

    4 weeks ago

    Pleasanton, California, United States Professional Diversity Network Full time

    WorkdayYour work days are brighter here.At Workday, it all began with a conversation over breakfast. When our founders met at a sunny California diner, they came up with an idea to revolutionize the enterprise software market. And when we began to rise, one thing that really set us apart was our culture. A culture which was driven by our value of putting our...