customer service tier i

2 weeks ago

Indio, California, United States Mathis Brothers Furniture Full time

** CUSTOMER SERVICE TIER I (INDIO/FT)**

**Job Category****:** CUSTOMER SERVICE **Requisition Number****:** CUSTO003880 Showing 1 location **Job Details**

**Description**

GENERAL STATEMENT OF DUTIES: Primarily responsible for providing effective customer service to all customers by utilizing excellent, in-depth knowledge of company products. Maintain a friendly and professional environment by greeting and acknowledging every customer and co-worker that approaches. Need to be able to work in a fast pace environment and have good communication skills. Perform any other duties as directed by management.

EXAMPLES OF WORK PERFORMED: Provide timely and accurate

information to customers requests and concerns; assist customers, sales, and delivery drivers with purchases; inbound calls and face to face interaction with customers regarding warranties and returns; orders all parts for missing hardware, legs, finials,upholstery/leather replacement panels; flows up with factory on outstanding service orders to update status; works non-sellable report to eliminate items waiting on parts; partner with sales associates to meet and exceed customer service expectations; ability to organize and manage multiple priorities; maintain the office appearance by keeping everything neat and clean; file the daily invoices.

EMPLOYMENT STANDARDS: Ability to repetitively use arms, hands and

fingers; ability to communicate effectively with team members; positive attitude

when working with customers; knowledge of employment and safety procedures.

PHYSICAL ACTIVITY REQUIREMENTS: To successfully perform the essential

functions of the job, an employee must be able to perform the following: Stooping,

kneeling, crouching, reaching, standing, walking, pulling, talking, hearing/listening

and repetitive motion.

Heavy Work: Lifting up to 20 lbs occasionally.

Work Environment: Indoor climate controlled environment.

Mathis Brothers promotes and maintains a drug-free work environment. Mathis

Brothers is an Equal Opportunity Employer.

**Qualifications**

**Skills**

**Behaviors**

**:**

**Motivations**

**:**

**Education**

**Experience**

**Licenses & Certifications**

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