AI Product Mgr

1 week ago

Philadelphia, Pennsylvania, United States The PNC Financial Services Group, Inc Full time
Position Overview

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company's success. As an AI Product Mgr (Conversational AI) you will work within PNC's AI & Intelligent Automation Center, you will be based in Philadelphia, New Jersey, or New York.

AI and Intelligent Automation sits at the intersection of business, innovation, and artificial intelligence (AI) to enable PNC's businesses to transform. We solve the bank's toughest problems while improving customer and employee experiences. As a Center of Excellence (CoE), we work hand in hand with different line of businesses and their technology teams to identify and help deliver high value business opportunities, maintain and enhance AI technologies and capabilities, and bring new AI technologies into the bank.

Our group functions starts with Business Consultants who scan for strategic, high-value, innovative opportunities. Then we bring our expertise across several AI domains including Generative AI, Conversational AI / Virtual Assistant, Data Science, Machine Learning Engineering, Document AI, and Robotic Process Automation. Finally, we have a Research and Development arm that assesses emerging technologies. The Strategy & Planning Mgr Sr will be responsible for current state assessment of business functions, typically the Operations space and create opportunities for efficiency, revenue growth, customer experience, speed to market, etc.

In this role, you will be responsible for managing the conversational AI product strategy and implementation at the bank. This includes virtual assistant, voice assistants chatbots, IVR, search, and generative AI.

Skills include:
- Communicate to executive audience
- Facilitate multiple stakeholders (Operations, Risk, Security, Tech, Legal, etc.)
- Industry / market research
- Vendor relationship management
- Technology POT / POC assessment
- Building & implementing virtual assistants
- Kore.AI experience (ideal)

Job Description
  • Directs strategic planning team to execute initiatives, including analysis, oversight and support for solution development.
  • Identifies strategic opportunities that add value to the business and to achieve business goals.
  • Defines and oversees the resources for each assigned strategic initiative. Manages the overall strategic initiative to help ensure revenue, expense and other business objectives are met. May define, monitor and use service metrics to assess performance.
  • Develops strong partnerships with key decision makers to ensure cross-business and cross-functional alignment and synergy.
  • Builds winning teams by providing effective leadership, management and development of employees.
PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:
  • Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
  • Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.
PNC also has fundamental expectations of our people managers. As a manager of talent in PNC, you will be expected to:
  • Include Intentionally - Cultivates diverse teams and inclusive workplaces to expand thinking.
  • Live the Values - Role models our values with transparency and courage.
  • Enable Change - Takes action to drive change and innovation that will transform our business.
  • Achieve Results - Takes personal ownership to deliver results. Empowers and trusts others in decision making.
  • Develop the Best - Raises the bar with every talent decision and guides the achievement of all employees and customers.
Competencies

Business Case Justification - Knowledge of the how's and why's of preparing and justifying business cases and value propositions; ability to justify business expenditures by identifying cost, benefits, ROI, opportunities, and risks.

Influencing - Knowledge of effective influencing tactics and strategies; ability to impact decisions within and outside own organization.

Innovation - Develops new ideas and initiatives that improve the performance of the organization.

Planning: Tactical, Strategic - Ability to contribute to operational (short term), tactical (1-2 years) and strategic (3-5 years) planning in support of the overall business plan.

Problem Solving - Knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems; ability to apply this knowledge appropriately to diverse situations.

Strategic Thinking - Applies organizational acumen to identify and maintain focus on key success factors for the organization.

Visioning - Creates and communicates a vision of the organization that motivates others to superior performance.

Work Experience

Roles at this level typically require a university / college degree. Higher level education such as a Masters degree, PhD, or certifications is desirable. Industry experience is typically 8+ years. At least 5 years of prior management experience is typically required. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.

Education

Bachelors

Additional Job Description

Base Salary: 88, ,200

Salaries may vary within the range based on geographic location, market data and on individual skills, experience, and education.

Incentive: Role is incentive eligible with the payment based upon company, business and/or individual performance.

Benefits

PNC offers employees a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility, options for full-time employees include medical/prescription drug coverage (with a Health Savings Account feature); dental and vision options; employee and spouse/child life insurance; short- and long-term disability protection; maternity and parental leave; paid holidays, vacation days and occasional absence time; 401(k), pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption assistance; educational assistance and a robust wellness program with financial incentives. To learn more about these and other programs, including benefits for part-time employees, visit > New to PNC.

Disability Accommodations Statement:

If an accommodation is required to participate in the application process, please contact us via email at AccommodationR[redacted]. Please include "accommodation request" in the subject line title and be sure to include your name, the job ID, and your preferred method of contact in the body of the email. Emails not related to accommodation requests will not receive responses. Applicants may also call [redacted] and say "Workday" for accommodation assistance. All information provided will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

At PNC we foster an inclusive and accessible workplace. We provide reasonable accommodations to employment applicants and qualified individuals with a disability who need an accommodation to perform the essential functions of their positions.

Equal Employment Opportunity (EEO):

PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law.

California Residents

Refer to the California Consumer Privacy Act Privacy Notice to gain understanding of how PNC may use or disclose your personal information in our hiring practices.

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