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Help Desk- IT Specialist

3 months ago

Sinton, Texas, United States Steel Dynamics Full time

Overview:

Helpdesk IT Specialist is an entry-level position on the IT Team at SDI Southwest Division reporting directly to a Lead Helpdesk or IT Supervisor.

Responsibilities:

Position Responsibilities:

Assisting with the installation and maintenance of all computer hardware and software
Assisting with the support of all aspects of LAN-based networking
Assisting with the installation and maintenance of voice systems; usually limited to cabling, phones, headsets and software
Cabling new and existing locations for new network, computers, phones or other equipment such as printers
Repairing or upgrading computer systems as needed
Providing Tier 1 level support on hardware and software technical issues
Creation of Active Directory Users, Groups. Modify/Change Permissions for users or groups
Assisting with the creation, updating and management of computer images
Prepare documentation to assist end-user adoption of new and existing tools
Work in the ticketing tool fulfilling all end-user incidents and requests in compliance with agreed SLAs
Any other duties that the lead or IT supervisor may find necessary
Availability 24/7 in case of emergency.
Manage the computer equipment inventory

Qualifications:

Required Skills:

  • Must be a computer course student, graduate, or have computer-related work experience
  • Knowledge of Windows 10,11 required, Servers 2019 and above preferred
  • Computer certifications
    1. CompTia A+
    2. CompTia Network+
    3. CompTia Security +
    4. Or similar (Google)

Preferred Skills:

Customer Service Oriented
Good communication skills
Problem-solving Skills
Proactive and Self Driven
Team working

Steel Dynamics Inc. is an equal opportunity employer.