Internal IT Tech Lead

2 weeks ago

Valley Park, Missouri, United States Center Full time

At Center, we're building forward-looking technology to simplify how people work. Our transformative expense management solution is purposely built and offers three important advantages: it eliminates expense reporting for employees, radically reduces the amount of time needed to process expenses in the finance department, and offers real-time reporting and insights to drive cost-savings, analyze trends, and hit budget targets.

The Center team believes that great businesses are built by people who share common values. For us that means a passion for invention, a deep commitment to the customer, integrity, and operating with a sense of care and respect for one another. Working at Center you'll be joining a team that is intellectually curious, has a high degree of personal ownership and accountability, and values teamwork and collaboration.

Why Center?

Center is a hyper-growth SaaS company backed by the co-founder of Concur. We constantly strive to create an environment that allows our employees to thrive and do great work. We are a distributed workforce and have two amazing workspaces in Bellevue, WA and Minneapolis, MN.

Center is seeking an experienced IT professional to oversee the technical operations of our organization's help desk. The ideal candidate will ensure efficient help desk support, maintain network integrity, uphold system security protocols, and build the department with a process orientation. The role involves both designing and implementing IT policies and ensuring compliance with industry standards. This role is expected to grow a team under them as the company scales. Come aboard and play a crucial part in preserving the efficiency and security of our IT infrastructure.

This position will be required to work 60% from our Saint Louis Park office in Minneapolis, MN.

You Will Have the Opportunity To:

  • Design and Implement IT policies and processes that scale with our business.
  • Hardware Configuration: Manage setup, configuration, and maintenance of all company hardware devices including laptops, desktops, and peripherals.
  • Software and Web Domain Renewals: Manage and renew both firmwide software licenses and web domain registrations to ensure uninterrupted service and online presence.
  • Help Desk Support: Provide technical assistance and troubleshooting support to users during designated hours, including on-call support for EST and PST employees on an emergency basis.
  • Systems Maintenance: Ensure the smooth operation and maintenance of essential systems including Office 365, Zoom, Confluence, Slack, and other relevant platforms.
  • WiFi Configuration and Maintenance: Manage WiFi networks, access points, and connectivity for all users and devices.
  • Building Access Systems: Maintain and administer access control systems for physical premises.
  • Scale a team over time to support Center's growth.
  • Network Security and Employee Training: Implement and enforce network security measures, conduct employee training on security best practices, and monitor for compliance with security policies.
  • Network Configuration: Oversee network setup, configuration, and maintenance to ensure optimal performance and connectivity.

What You Will Bring to the Role:

  • 4+ years of experience in an IT related role with extensive knowledge in managing technical help desk operations and IT infrastructure.
  • Strong knowledge of hardware and software configuration, network administration, and security protocols.
  • Experience with help desk systems, ticketing platforms, and ITIL best practices.
  • Excellent communication and interpersonal skills with the ability to train and coach team members effectively.
  • Familiarity with SOC compliance standards and procedures.
  • Ability to work flexible hours and provide on-call support as needed.
  • Bachelor's degree in Information Technology, Computer Science, or related field is preferred.
  • Certifications such as CompTIA A+, Network+, Security+ or equivalent are a plus.

Personal Attributes:

  • Takes personal responsibility for behaviors, performance, decisions, actions, and failures.
  • Fast learner, with an open mind, and a team-oriented mentality.
  • Self-starter, with the ability and willingness to grow.
  • An entrepreneurial spirit: flexible and willing to pitch in where needed.
  • Ready to have fun, keep perspective and be part of an amazing company.

Why Center?

· Backed by the co-founder of Concur

· All team members have the opportunity to make a critical impact at an early stage business

· An experienced management team that understands the space and knows how to build high performing teams

· Ownership through stock option grants

· Competitive base salary compensation package

· Comprehensive health insurance plan

· Flexible, self-managed PTO policy

· 401k program

· Great co-workers and a collaborative team that is passionate about helping every business to get the most out of every dollar they spend

Center is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.

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