Community Project Manager

2 weeks ago

Scottsdale, Arizona, United States SmartRent Full time
Job DescriptionJob Description

Who We Are

Founded in 2017, SmartRent, Inc. (NYSE: SMRT) is the leading provider of smart home and property operations solutions for the rental housing industry.

We're doing big things in the proptech world SmartRent has been recognized as a winner of HousingWire's Tech100 Real Estate awards in 2021, 2022, and 2023 for the most innovative tech company serving the mortgage and real estate industries; named on Deloitte's 2023 Technology Fast 500TM list of fastest-growing companies; and our CEO, Lucas Haldeman, was recognized as an EY Entrepreneur Of The Year 2023 —and we're just getting started.

Job Description

As a Community Project Manager at SmartRent, you'll be the primary contact for residents and property management throughout our product installation process. Your role involves setting clear expectations for the upcoming implementation, addressing any inquiries or issues that may arise, and ensuring projects stay on schedule. Collaboration with various teams within the company will be key to successfully managing projects and meeting client requirements.

In this role, we're seeking a motivated and proactive individual to join our team. The ideal candidate will have a passion for project management, thrive in a dynamic environment, and exhibit keen attention to detail throughout all project phases, from pre-installation planning to post-installation follow-up. This role requires exceptional organizational skills to keep projects on course and meet deadlines, coupled with a commitment to continuous learning and staying in tune with industry trends. If you're ready to make a difference and embrace the challenges of this role, we want to hear from you

Responsibilities

  • Oversee multiple projects and maintain regular communication with clients regarding the installation process and the comprehensive implementation of SmartRent's solutions.
  • Have regular conversations with clients to understand any pain points, as well as what will make their SmartRent experience successful.
  • Prioritize and address client needs and requests on an ongoing basis.
  • Collaborate with the Field team to coordinate project scheduling needs proactively.
  • Internal collaboration with Sales, Account Management, Field Managers, Support, Product, and Engineering teams - you will be the voice of the external stakeholders.
  • Identify and task issues that require involvement from Engineering, General Contractors, and internal teams like Billing or Sales.
  • Lead community presentations to educate residents/staff on SmartRent's technological offerings and Implementation.
  • Train local staff on basic troubleshooting, maintenance, and upkeep of SmartRent products/software as needed.
  • Manage all Change Orders, Warranty Replacements, and RMA's.
  • Manage/coordinate any field returns.
  • Efficiently manage emails and calendars, including prioritizing messages, scheduling and coordinating meetings.
  • Abide by company SLA standards.

Required Qualifications

  • At least 2 years of experience in a customer-facing environment
  • At least 1 year of experience in project management or similar role
  • Experience with a CRM or project management solution (Salesforce, Jira, and Zendesk preferred)
  • Must be tech savvy and computer literate, including proficiency using Google Suite
  • Excellent written and verbal communication skills
  • The enthusiasm, patience, and organization required to handle multiple client requests effectively
  • An analytical mindset with a passion for problem solving
  • Experience with and a skill for de-escalating situations
  • An excellent work ethic and self-motivation
  • Time management and organizational skills
  • High attention to detail and process-oriented
  • Hands on experience with training new customers on software or physical products
  • The ability to write about technical subjects clearly and in an engaging style
  • A passion to grow & learn
  • Willingness and ability to travel (including overnight stays) to client sites if needed

Preferred Qualifications

  • Experience in Proptech, Property Management or Multi-Family housing industries
  • Technical understanding of how smart home devices work and how to install them
  • Hands-on experience with software implementation while supporting customers using an Enterprise Hardware/Software or SaaS Solution
  • Being able to Multitask / Be adaptable
  • Problem-solving skills
#LI-Hybrid#LI-AV1

For our US employees, we offer 100% employer-paid medical coverage, flexible PTO (because we know how important work-life balance is), and competitive 401k and employee stock purchase plans to invest in your future. You'll fit right in if you:

  • Do the hard work and go out of your way to deliver excellence
  • Own outcomes and learn from your mistakes
  • Are a collaborative and supportive team player; win or lose you lift others up
  • Value authenticity, other's perspectives, and diversity in the workplace
  • Have a passion for smart tech and the real estate industry

Privacy Policy

  • Community Project Manager

    2 weeks ago

    Scottsdale, Arizona, United States SmartRent Full time

    Founded in 2017, SmartRent, Inc (NYSE:SMRT) is the leading provider of smart home and property operations solutions for the rental housing industry. We're doing big things in the proptech world SmartRent has been recognized as a winner of HousingWire's Tech100 Real Estate awards in 2021, 2022, and 2023 for the most innovative tech company serving the...

  • Communications Manager

    2 weeks ago

    Scottsdale, Arizona, United States Alera Group Full time

    Overview:Benefit Commerce Group, an Alera Group Company is seeking a Communications Manager to join their Employee Benefits team Are you looking to be part of a company where you have exciting opportunities to learn, grow and make a positive impact?_ Join a team where each employee is empowered to listen generously, speak straight, collaborate, and build...

  • Community Giving Manager

    2 weeks ago

    Scottsdale, Arizona, United States Dutch Bros. Full time

    It's fun to work in a company where people truly believe in what they are doing. At Dutch Bros Coffee, we are more than just a coffee company. We are a fun-loving, mind-blowing company that makes a difference one cup at a time. Being a part of Dutch Bros You are adaptable, a servant leader, and community-minded. You view yourself as an unfinished product on...

  • Software Project Manager

    2 weeks ago

    Scottsdale, Arizona, United States Envita Medical Center Full time

    Job Title: Software Project Manager Location: North Scottsdale, AZ (near East Bell Road and the 101) Compensation: Dependent on Experience Employment Type: Full Time with Benefits (Medical, Life, Dental, Vision, and 401k) Schedule: In Office Monday through Friday 9:00 a.m. to 5:00 p.m. (Other hours as needed for specific projects) Software Project Manager...

  • Clinical Project Manager

    2 weeks ago

    Scottsdale, Arizona, United States CND Life Sciences, Inc. Full time

    The Clinical Project Manager (CPM) coordinates, executes, and reports on industry and academic study operations. The CPM acts as the liaison between the sponsor, academic collaborators, 3rd party vendors, CND team members, and sites while overseeing projects and ensuring quality service. The CPM is responsible for the management of Investigator Initiated...

  • Sr Project Manager

    2 weeks ago

    Scottsdale, Arizona, United States CBRE Full time

    Sr Project Manager - Lead Job ID 163728 Posted 19-Apr-2024 Service line GWS Segment Role type Full-time Areas of Interest Construction, Design, Project Management Location(s) Charlotte - North Carolina - United States of America, Des Moines - Iowa - United States of America, Minneapolis - Minnesota - United States of America, Scottsdale - Arizona - United...

  • Manager Project Aggregates

    4 weeks ago

    Scottsdale, Arizona, United States CEMEX Full time

    Company OverviewFounded in 1906, over the last 110+ years' CEMEX has grown into a global building materials company that provides high quality products and reliable service to customers and communities throughout the Americas, Europe, Africa, the Middle East, and Asia. Here at CEMEX we offer our employees competitive wages, career growth, excellent benefits...

  • Marketing Project Manager

    4 weeks ago

    Scottsdale, Arizona, United States MFUSED Full time

    SUMMARY OF ROLE: Are you a seasoned project manager with a flair for marketing strategy implementation? Mfused, a premier cannabis company in Scottsdale, is seeking a Marketing Project Manager to lead our marketing campaigns and product launches. In this role, you'll oversee the entire project lifecycle, from conception to execution, ensuring seamless...

  • Project Manager/Study Manager, Minerals

    4 weeks ago

    Scottsdale, Arizona, United States AtkinsRéalis Full time

    Job Description Why join us? It's an exciting time at AtkinsRéalis We are rapidly growing in the US. Our company purpose is to build a better world for our planet and its people. We recognize the importance of making sure that our clients and employees, feel this purpose every day. AtkinsRéalis is proud of our company culture that promotes, diversity,...

  • Project Manager/Study Manager, Minerals

    2 weeks ago

    Scottsdale, Arizona, United States Atkinsrealis Full time

    Why join us?It's an exciting time at AtkinsRéalis We are rapidly growing in the US. Our company purpose is to build a better world for our planet and its people. We recognize the importance of making sure that our clients and employees, feel this purpose every day. AtkinsRéalis is proud of our company culture that promotes, diversity, equity, and...

  • Architectural Project Manager

    2 weeks ago

    Scottsdale, Arizona, United States AAK Architecture and Interiors, Inc. Full time

    Job DescriptionJob DescriptionArchitectural Project Manager for new and remodel residential and commercial projects at a small firm. A minimum of 5 years experience and background in architecture related to this type of position is required. Furthermore a minimum of 5 years experience using AutoCAD software for architecture is needed for day to day tasks. A...

  • IT Project Management Senior Analyst

    4 weeks ago

    Scottsdale, Arizona, United States Randstad USA Full time

    job summary: Enterprise Healthcare client has an immediate opening for a highly motivated IT Project Management Senior Analyst to join their dynamic and growing team. All qualified candidates are encouraged to apply Tasks involve a degree of forward planning and anticipation of needs/issues. Resolves non-routine issues escalated from more junior team...

  • Project Controls Manager, Minerals

    4 weeks ago

    Scottsdale, Arizona, United States AtkinsRéalis Full time

    Job Description Why join us? It's an exciting time at AtkinsRéalis We are rapidly growing in the US. Our company purpose is to build a better world for our planet and its people. We recognize the importance of making sure that our clients and employees, feel this purpose every day. AtkinsRéalis is proud of our company culture that promotes, diversity,...

  • Communications Manager

    2 weeks ago

    Scottsdale, Arizona, United States Danone Full time

    Join us at Danone, where your work touches lives and contributes to a healthier world. As a global leader with a unique health-focused portfolio in food and beverages we are driven by a mission to bring health through food to as many as possible. Embedded in our culture is a profound sense of purpose and a commitment to innovation, sustainability, and...

  • General Contractor/Construction Project Manager

    2 weeks ago

    Scottsdale, Arizona, United States Optima Medical Full time

    Awesome Opportunity at Optima Medical! Optima Medical is a reputable Arizona-based medical group with a network of 15 modern facilities and a team of 70 dedicated medical professionals, catering to over 120,000 patients across the state. We are devoted to expanding our organization by inviting competent individuals to join our dynamic team. Currently, Optima...

  • Community Warranty Manager

    2 weeks ago

    Scottsdale, Arizona, United States Taylor Morrison Full time

    Job Profile SummaryAs a Community Warranty Manager I working for Taylor Morrison you will be responsible for providing excellent customer service with 100% satisfaction to all Taylor Morrison homeowners. You will support the Customer Service department in ensuring that all TM homeowner's warranty service is performed in a timely, efficient, neat, courteous,...

  • Director of Grants Management

    2 weeks ago

    Scottsdale, Arizona, United States Community Medical Services Full time

    Overview:Along the way, we'll invest in your well-being through a benefits package that includes:Subsidized medical, dental, and vision insurance Health savings account Short and longterm disability insurance Life insurance Paid sick, vacation, and holiday time 401K retirement plan with match Tuition and CME reimbursement up to 100% Employee assistance...

  • General Contractor/Construction Project Manager

    2 weeks ago

    Scottsdale, Arizona, United States Optima Medical Full time

    About OptimaOptima Medical is an Arizona-based medical group consisting of 15 locations and 70 medical providers, who care for more than 120,000 patients statewide. We aspire to aid the growth of our company by welcoming the most qualified and deserving candidates aboard. Optima is currently seeking a General Contractor/Construction Project Manager to...

  • General Contractor/Construction Project Manager

    2 weeks ago

    Scottsdale, Arizona, United States Optima Medical Full time

    Job DescriptionAbout OptimaOptima Medical is an Arizona-based medical group consisting of 15 locations and 70 medical providers, who care for more than 120,000 patients statewide. We aspire to aid the growth of our company by welcoming the most qualified and deserving candidates aboard. Optima is currently seeking a General Contractor/Construction Project...

  • Engineer 1, 2, Senior

    2 weeks ago

    Scottsdale, Arizona, United States Salt River Project Full time

    Requisition ID: 17254 Join us in building a better future for Arizona SRP is one of the largest public power and water utilities in the U.S. providing electricity to approximately one million customers in the greater metropolitan Phoenix area. Since its founding in 1903, SRP has fostered a culture of stewardship and customer service consistently ranking as...