Manager, Website Merchandising Operations
7 days ago
Job Title: Manager of Website Operations at H-E-B
- Manage daily operations of the customer-facing site and app to drive high engagement, conversion, and systems accuracy
- Ensure 100% accuracy for product availability, pricing, and promotions
- Resolve site issues efficiently
- Lead a team to maintain backend systems and site operations
- Drive innovation and growth within the company
Requirements:
- 3+ years of experience in leading digital retail / content teams
- Customer obsession and passion for products
- A sharp attention to customer preferences and trends
- Located in San Antonio, TX or willing to relocate
Responsibilities:
- Manage pricing and promotions accurately and timely
- Lead and coach the team to drive results
- Set clear goals for the team
- Review online catalog regularly
- Launch new online stores
- Resolve issues with site functionality
- Develop reporting solutions
- Monitor competition and digital trends
- Streamline workflows and establish efficient processes
- Continuously improve operations
Background:
- Bachelor's degree in digital retail, business, or related field
- 3+ years of experience in leading digital retail teams
- Experience with content management systems
Skills Required:
- Expertise in content management systems
- Advanced relationship-building skills
- Strong verbal and written communication
- Team-building and coaching skills
- Ability to manage multiple priorities
- Customer obsession and urgency
Additional Information:
- Must be able to function in a fast-paced retail environment
- Travel may be required
- Flexible to work extended hours
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