Service Engineer

2 weeks ago

Sacramento, California, United States Siemens Industry Software GmbH Full time

Service Engineer - Rail Customer Service
Sacramento, United States of America

Customer Services

297735
Siemens Mobility

Job Description
Rail systems must do one thing above all: run. With pioneering maintenance solutions

from diagnostics to data-based action recommendations, from quick delivery of replacement parts to strategically planned modernization

we ensure your systems' highest reliability and availability: 100%
Railability. For us, good service means that we are there for our partners and customers when they need us

and even beyond. That is because we define ourselves by what we do. Every day, every hour, every minute. We help our customers move the world.
Due to our continued growth, we are adding a
Service Engineer to our team and looking for an organized and procedural yet ambitious individual to ensure our customers and suppliers are provided with the latest aftermarket parts lists and manuals to keep our trains moving

You will apply your Engineering background to design, develop, and maintain documentation systems for Engineering procedures, particularly modifications and upgrades, either in support of customer inquiries or in promoting Siemens' products and solutions, to ensure regulatory compliance and maintain change approvals.

In conjunction with Product Management colleagues, we collect engineering project requirements (including modifications and upgrades) because of either specific inquiries or as a result of product improvement opportunities.

You'll get involved in material specification, schematic preparation, and creating vehicle asset structures, including sophisticated design, development, testing, and modifications of solutions.

You will also routinely prepare explanations and clarify information to enable proper interpretation and evaluation of specifications, performance characteristics, or other technical data which is critically relevant to our projects.

You may also be asked to communicate technical and commercial issues in recommending new designs, new processes, or design changes to meet requirements.

This position will collaborate with the Service Engineering Manager for the Customer Service Engineering group within the Mobility Division.

Responsibilities:

  • Provide system-level LCC, maintenance costs, and technical service requirements.
  • Manage LCC savings opportunities by developing alternative engineering solutions, alternative suppliers, and product improvements identified throughout the business.
  • Monitor industry practices to identify applicable processes, products, and materials to improve engineering solutions for maintenance, incident repairs, and development activities.
  • Support in the technical bid of maintenance and overhaul projects
  • Provide system-level Maintenance Concepts, Depot Requirements, Special Tools Specifications, recommended Capital Spares, and service requirements to the delivery project.
  • LCC tracking during the life of project and obsolescence management
  • In response to defined customer needs or promotion of product developments, formalize engineering requirements through the production of Technical Concepts, supporting specifications, bills of materials, and validation plans where necessary.

Required Knowledge/Skills, Education, and Experience

  • 2-5 years experience in professional engineering
  • BS in a related subject area, or advanced degree, where required, or equivalent combination of education and experience. Certification may be required in some areas.
  • 15% travel to customers and suppliers

Preferred Knowledge/Skills, Education, and Experience

  • Bachelor's degree in Electrical Engineering or Mechanical Engineering
  • 2+ years rail experience
  • Six Sigma Certification preferred
  • Rail industry experience
  • Product LCC (Life Cycle Costs) experience
  • RAMS engineering experience

We are# 9 On Forbes Great Places to Work List

Health and Wellness: Health Insurance, Dental Insurance, Vision Insurance, HSA

Vacation & Time Off: Paid Vacation, Paid Holidays, Personal / Sick Days, Maternity/Paternity Leave

Financial & Retirement: Savings Plan, Performance Bonus for Key Roles, Merit Increases

Professional Development: Tuition Reimbursement, Promote from Within, Mentor Program, Access to Online Courses, Lunch & Learns

Office Life: Flexible Work Hours, Remote Work Opportunities, Diversity & Inclusion Program

Where permitted by applicable law, we may require employees to be fully vaccinated against COVID-19 based on job requirements and following accommodation based on legally protected reasons.

#LI-AW1

Organization: Siemens Mobility

Company: Siemens Mobility, Inc

Experience Level: Mid-level Professional

Job Type: Full-time

Equal Employment Opportunity Statement
Siemens is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace.

All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law.


EEO is the Law
Applicants and employees are protected under Federal law from discrimination. To learn more, .

Pay Transparency Non-Discrimination Provision
Siemens follows Executive Order 11246, including the Pay Transparency Nondiscrimination Provision. To learn more, .

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