Implementation Specialist

2 weeks ago

Cleveland, Ohio, United States Faria Education Group Full time

Faria's Client Implementation Specialist will work closely with the Sales and Account Managers by orchestrating the initial setup of our products in schools around the world. The Client Implementation Specialist's primary responsibility is to be the main point of contact between customers and Faria during the on-boarding period.

Role Responsibility

  • Develop long-term goals with schools, using change management strategies to ensure successful implementation of our software
  • Show an in-depth knowledge of our products and their capabilities and how they would be used in a school's process
  • Review and confirm customization of products to facilitate clients' processes
  • Translate clients' needs to technical needs and vice-versa
  • Conduct both basic and advanced trainings on-site and online, assessing users' abilities and tailoring trainings to fit
  • Keep current on industry changes in education and change management
  • Transition client relationship seamlessly to the Account Manager after the implementation period
  • Work with the broader Support Team to identify the best possible approach to project completion
  • Work across teams to contribute to the overall mission of Faria, drive innovation of our products, and further our relationships with our client schools
Requirements
  • Ability work in Eastern Time Zone
  • Able to provide amazing customer service by anticipating our customers needs even before they know it
  • Feel comfortable presenting in front of large and small groups of people, as well as presenting digitally
  • A problem solver who can make inferences and be creative when troubleshooting
  • Passionate and driven to succeed, always going beyond what's expected
  • Able and willing to spend 30-40% of your time traveling, working directly with clients at their schools
  • A team-player who enjoys working collaboratively, but with a significant amount of personal accountability
  • An excellent communicator (clear, concise, friendly, open-minded, confident and respectful), both verbally and written, and possessing the ability to interact professionally with a diverse group of people
  • Interested in the field of education and invested in transforming teaching and learning
  • Someone with at least 1 year of software implementation experience (preferably in the education sector) or the equivalent experience with using Atlas.
  • Foreign language skills are beneficial but not required.
Benefits
  • $60,000 annual salary
  • PTO for vacation (16 days, increasing with tenure), sick (10), holidays (11) and other life events
  • Medical, dental, vision, life and disability insurances
  • Monthly health and wellness allowance
  • 401(k) & Roth Retirement Plans, Faria offers a 3% match up to 6% of employee invested funds
  • Company AT&T wireless plan
  • Professional development activities & budget
  • Various employee recognition programs and company sponsored social events
  • Unlimited books budget
Career development and other business needs occasionally present themselves, even for non-traveling roles, therefore, we ask all Faria Education Group employees to maintain a valid passport.

Full training will be provided during induction and further training will be given throughout the duration of your employment, in order to assist in advancing your career with Faria Education Group.

All qualified applicants will receive consideration for employment without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality or sex.

Faria is a global company that offers a hybrid (in office / remote) work environment, with the details left to your manager's discretion. While we have a physical office in Portland, Oregon, currently we also support hiring of full-time employees in 14 states. Please speak with a member of our recruitment team to determine whether you are located in a state in which we are hiring full-time employees. The states in Eastern Time Zone where we can hire are: Georgia, Indiana, Louisiana, North Carolina, Ohio, and Tennessee.

About Faria Education Group

Faria is a leader in international education systems & services providing an integrated systems suite across learning, admissions, school-to-home and online courses & study services to over 10,000 schools and 4 million students in over 155 countries.

We are a globally distributed team with offices in China, Hong Kong, Taiwan, Ukraine, the United Kingdom, and the United States.

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