Conference Services and Group Manager

2 weeks ago

Alexandria Virginia, United States Sage Hospitality Full time

Why us?:


Sage Hotel Management is currently seeking an experienced Conference Services and Group Manager at The Alexandrian Autograph Collection Hotel, in Alexandria, VA.

At Sage Hotel Management, we passionately strive to be the best and create excellence in everything we do.

We are known amongst our staff, our owners, our guests, and our communities as leaders in our field who are authentic, humble, innovative, and flexible operators driven to anticipate needs and exceed expectations.


Sage's vision is to be recognized by our customers as the best in our business through ensuring a culture that "makes the ordinary extraordinary" The ideal candidate should champion this culture in every touchpoint of our business from our associates, guests, owners, and communities.

The service and courtesy you extend and promote daily will ensure a healthy and productive culture of serving others with excellence.

Join us today

Job Overview:
Plan, organize and manage the in house details for large group and convention booking (e.g. Guest rooms, menus, set-up, etc.) Participate in negotiating meetings/functions, rooms, rates and all related requirements. Ensure maximization of room and meeting space, revenues, and profits while delivering a quality product.

Focus on execution of all aspects of event planning including coordination from the signing of a group contract forward, VIP needs, amenities, group resumes, and rooming lists.


Responsibilities:
Responsible for the management and planning of meetings/conventions and related activities.


Attends Banquet Event Order (BEO) and staff meetings and perform as a team leader for all hotel department staff participating in the event delivery process.

Achieve a minimum of 90% of productivity goals and 100% of activity goals, as established by management.

Coordination of all group business as developed by the sales manager. Contact and appropriately follow-up on all signed/contracted business within 5 working days. Determination and coordination of all event planning needs.


Maintain well documented, accurate, organized and up to date file management in order to serve client and the employer in the most expedient, organized and knowledgeable manner.


Develop customer profiles and maintains an effective trace system including trace dates and references resulting in superior account service and increased revenues.

Develops strong customer relationships through appropriate client communication and the use of professional, courteous and ethical interpersonal interaction.

Follow up on all client needs and inquiries in an efficient and expedient manner.

Focuses on revenue-generating activity and maximizes selling time through retaining accounts/clients, maximizing account yield opportunities and sales effectiveness.


Detail, up-sell and detail the program with the client including; verification and modification of space requirements, audio-visual, times, equipment, menus, themes/decorations, etc.

Prepare the appropriate resumes and paperwork to ensure quality service.

Manage function details and related activities to ensure that program requirements are satisfied. Anticipate and handle customer complaints and/or problems to ensure quality product delivery, customer satisfaction and repeat business.


Oversees all billing details for hotel groups to include processing of deposits, direct bill applications, credit card authorizations and coordination with accounting.


Improve hotel convention services' products through; (a) participate in the development of new sales tools and systems, (b) participate in the analysis of the strengths and weakness of our competitions product, and (c) analysis, understanding, and satisfaction of our customers' needs.


Monitor and control individual client event budgets and details to maximize revenues and minimize expenses while ensuring delivery of a quality product.

Attend and lead pre conference meetings as needed. Coordinate the pre-con between the client and hotel staff and review the details of the BEO with all parties.

Close out all groups to include pickup in sales system (Delphi) and commission owed, including processing with accounting.

Qualifications:
Education/Formal Training

More than two years of post high school education.

Experience

One to two full years of employment in a related position with this company or other organization(s).

Knowledge/Skills

Requires a working knowledge of banquet/catering food and beverage services, policies or operations.

Requires knowledge of computer equipment.

Requires compiling facts and figures in accordance with established procedures.

Supervisory skills needed.

Communication skills required to provide information and associated services to hotel management and guests.

Excellent hearing necessary for verbal interaction with guests and associates.

Excellent vision necessary to view set-ups.

Excellent speech communication skills required for verbal interaction with guests and associates.

Physical Demands


The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Lifting, pushing, pulling and carrying tables, chairs, boxes (50 lb. maximum) occasionally.

Bending/kneeling required for taping down cords, skirting tables, picking up floor after function occasionally.

Mobility - ability to service clients on a moment notice, variable distances.

Continuous standing required for function observation, client site inspections (one hour minimum to four hours maximum). Climbing stairs of approximately 55 steps 3-5% of 10 hours daily.

Environment

Inside 95% of 10 hour day. Outside 5% of 10 hour day. Temperatures - extreme summer heat of 95 degrees and above, and winter cold.

  • Conference Services and Group Manager

    2 months ago

    Alexandria, United States Sage Hospitality Full time

    Por qu nosotros?: Sage Hotel Management is currently seeking an experienced Conference Services and Group Manager at The Alexandrian Autograph Collection Hotel, in Alexandria, VA. At Sage Hotel Management, we passionately strive to be the best and create excellence in everything we do. We are known amongst our staff, our owners, our guests, and our...

  • Conference Services and Group Manager

    6 days ago

    Alexandria, United States Sage Hospitality Full time

    Por qu nosotros?: Sage Hotel Management is currently seeking an experienced Conference Services and Group Manager at The Alexandrian Autograph Collection Hotel, in Alexandria, VA. At Sage Hotel Management, we passionately strive to be the best and create excellence in everything we do. We are known amongst our staff, our owners, our guests, and our...

  • Conference Services Manager

    3 weeks ago

    Alexandria, United States AKA Hotels+Hotel Residences Full time

    AKA Hotels+Hotel Residences is on the lookout for a talented Conference Services Manager to join our dynamic team at Hotel AKA Alexandria! This pivotal role involves overseeing conference services, nurturing relationships with small groups, and providing essential sales support, be responsible for servicing the propertys top accounts and securing group...

  • Conference Services Manager

    2 weeks ago

    Alexandria, United States AKA Hotels+Hotel Residences Full time

    AKA Hotels+Hotel Residences is on the lookout for a talented Conference Services Manager to join our dynamic team at Hotel AKA Alexandria! This pivotal role involves overseeing conference services, nurturing relationships with small groups, and providing essential sales support, be responsible for servicing the property’s top accounts and securing group...

  • Conference Services Manager

    4 weeks ago

    Alexandria, United States AKA Hotels+Hotel Residences Full time

    AKA Hotels+Hotel Residences is on the lookout for a talented Conference Services Manager to join our dynamic team at Hotel AKA Alexandria! This pivotal role involves overseeing conference services, nurturing relationships with small groups, and providing essential sales support, be responsible for servicing the propertys top accounts and securing group...

  • Conference Services Manager

    2 weeks ago

    Alexandria, Virginia, United States AKA Hotels+Hotel Residences Full time

    AKA Hotels+Hotel Residences is on the lookout for a talented Conference Services Manager to join our dynamic team at Hotel AKA Alexandria This pivotal role involves overseeing conference services, nurturing relationships with small groups, and providing essential sales support, be responsible for servicing the propertys top accounts and securing group...

  • Conference Services Manager

    1 month ago

    Alexandria, United States AKA Hotels+Hotel Residences Full time

    AKA Hotels+Hotel Residences is on the lookout for a talented Conference Services Manager to join our dynamic team at Hotel AKA Alexandria! This pivotal role involves overseeing conference services, nurturing relationships with small groups, and providing essential sales support, be responsible for servicing the property’s top accounts and securing group...

  • Conference Services Manager

    4 weeks ago

    Alexandria, United States AKA Hotels+Hotel Residences Full time

    AKA Hotels+Hotel Residences is on the lookout for a talented Conference Services Manager to join our dynamic team at Hotel AKA Alexandria! This pivotal role involves overseeing conference services, nurturing relationships with small groups, and providing essential sales support, be responsible for servicing the property’s top accounts and securing group...

  • Group Rooms Service Manager

    2 months ago

    Virginia Beach, United States Professional Hospitality Resources, Inc. and Ocean Beach Club LLC Full time

    Overview: The Group Rooms Service Manager is responsible to service all Rooms-only Groups as the main point of contact after turnover and all Business Transient Reservations for all three properties. Works diligently to accommodate guest/group requests, manage group room blocks and reservations. Update and maintain the reservation and sales systems,...

  • Manager of Conferences

    9 hours ago

    Alexandria, United States National Head Start Association Full time

    Unit: ConferencesReports To: Senior Director of Conferences & Professional DevelopmentPost Date: May 28, 2024Location: While we are committed to a distributed approach with staff working remotely from across the nation, we prefer candidates from or willing to move to the Washington, D.C., area for this role.FLSA Status: ExemptTHE PROCESSTo be considered as a...

  • Conference Room Coordinator

    3 days ago

    Alexandria, United States 1Rivet Full time

    **Responsibilities** - Assist requestors with planning their event respective to space capabilities & hospitality options. - Manage project-wide deliverables, day-to-day communications across stakeholders, and day of execution. - For in-person events, oversee the logistics of vendor and space management and setup. - Assist with the setup and breakdown of...

  • Senior Conference Service Manager

    1 month ago

    Virginia Beach, United States Delta Hotels Virginia Beach Bayfront Suites Full time

    DescriptionJoin us at the Delta Hotel by Marriott Virginia Beach Waterfront, just steps away from Chesapeake Bay. From our casually elegant dining room to our bayside deck, come work at the perfect place to start your career in hospitality!At Crescent Hotels & Resorts, we are a team of hospitality professionals that are deeply connected to & proud of the...

  • Senior Conference Service Manager

    4 weeks ago

    Virginia Beach, United States Delta Hotels Virginia Beach Bayfront Suites Full time

    DescriptionJoin us at the Delta Hotel by Marriott Virginia Beach Waterfront, just steps away from Chesapeake Bay. From our casually elegant dining room to our bayside deck, come work at the perfect place to start your career in hospitality!At Crescent Hotels & Resorts, we are a team of hospitality professionals that are deeply connected to & proud of the...

  • Senior Conference Service Manager

    4 weeks ago

    Virginia Beach, Virginia, United States Delta Hotels Virginia Beach Bayfront Suites Full time

    Join us at the Delta Hotel by Marriott Virginia Beach Waterfront, just steps away from Chesapeake Bay. From our casually elegant dining room to our bayside deck, come work at the perfect place to start your career in hospitalityAt Crescent Hotels & Resorts, we are a team of hospitality professionals that are deeply connected to & proud of the exceptional...

  • Conference Room Scheduler

    6 days ago

    Alexandria, United States ServiceSource Full time

    Job Summary The Conference Room Scheduler will be responsible for scheduling of the Mark Center conference rooms and auditorium, video teleconference (VTC) and audio-visual (A/V) support, conference catering and janitorial services for pre-event and post-event cleanup. Primary Duties Reasonable accommodations may be made to enable individuals with...

  • Culinary Services Manager

    1 month ago

    Alexandria, United States Healthcare Services Group, Inc. Full time

    Overview: Who We Are Healthcare Services Group (HCSG) is an experienced partner managing housekeeping, laundry, dining, and nutritional services within the healthcare market. For over 45 years, we have provided essential services to thousands of healthcare communities across the country. As one of, we have been recognized for treating our customers and...

  • Program Manager, Veterans Services

    2 weeks ago

    Alexandria, Virginia, United States National Hospice and Palliative Care Organization Full time

    The National Hospice and Palliative Care Organization (NHPCO) is the nation's largest membership organization for providers and professionals who care for people affected by serious and life-limiting illness. As the respected authority on hospice and palliative care, NHPCO is a leader in advancing public policy and quality programs that improve access to...

  • Senior/Supervisor, Business Services Group

    4 weeks ago

    Alexandria, United States Kositzka Wicks and Co Full time

    Job DescriptionJob DescriptionWho We AreWe are a growing public accounting firm (top 25 in Virginia, as measured by the number of CPAs on staff) with a great reputation in the business community, diversified practice and a high-tech work environment. We have received the ‘Best Places to Work’ designation from both Virginia Business magazine and...

  • Conference Meeting Manager

    4 weeks ago

    Alexandria, United States Association Headquarters Full time

    Association Headquarters is seeking a highly motivated and detailed oriented Meeting Manager that has extensive experience with planning Scientific, Medical, Trade, and Professional meetings. Knowledge of abstract submissions, continuing education, Trustees' meetings, educational courses, and other select membership programs. The Meeting Manager is...

  • Case Manager

    3 weeks ago

    Alexandria, United States ADORE Children and Family Services, Inc. Full time

    Maintains confidentiality of all agency related information - Monitors and maintains compliance with all applicable licensing and regulatory standards - Requests and receives all relevant child records (social histories, psychological, educational records, medical records, etc.). - Conducts personal interviews with the referring worker in order to compile a...