Information Technology Desktop Support

1 week ago

Woburn, Massachusetts, United States YASH Technologies Full time

Job Title: Desktop Support

Location: Woburn, MA

Client: Monotype

Type: Contract

Primary Skills: ITSD, servers, network, backup devices

Job Description:

Primary Skills


• 3-4 years of experience in ITSD + Desktop support at customer site.


• Provide hands and feet support to servers, network, backup devices etc.


• Maintain an accurate inventory of the data center assets Receive and ship devices Rackin appliances, switches, routers, firewalls, servers, or other equipment.


• Maintain and request supplies when needed Assist Network, Unix, Storage and Security teams with troubleshooting and installs Labeling and Cabling of devices/wires and validating them.


• Knowledge and experience on windows 7/8/10 OS and iMAC / Notebook pro (Apple products).


• Manage Desktop Devices (hardware, software and connectivity) incidents through to resolution.


• Manage hard and soft break fix services for laptops and desktops.


• Provide standard and approved hardware and software (operating systems and standard office applications) support and maintenance on Desktop (Field Users) Devices for their entire lifecycle (including the remote management of Desktop Devices using appropriate tools).


• Support, Manage, Optimize and Maintain the configuration and installation of the Desktop, to include, but not limited to, patch updates, hardware replacements, with spares provided by vendor.


• Experience with Service management tool - Remedy


• Should have expertise on EUC tools, remote support tools, MS office and outlook.


• Preferable to have a good understanding of Lync, VPN, and mobile device support.


• Ensure that each Desktop Device is installed with the appropriate Desktop image.


• Manage Desktop Devices (hardware and software) incidents through to resolution.


• Monitor security profiles and anti-virus software on all Desktop Devices and take appropriate action in the event of non-compliance with security requirements


• Provide VIP support for Desk side issues, if required need to travel on ad-hoc basis.


• Should be aware of ITIL process of Incident, Change, Problem, Service Request and related activities like spare and buffer stock management


• Moving a client KVM to another server or system for client to perform remote troubleshooting and maintenance.


• Effective communication with internal and external customers. Coordinate with vendors/ OEM spares and parts necessary for inventory.


• Should have information about spare inventory like Fiber cables, connectors etc. Should be aware of inventory movement process (commissioning and Decommissioning) and if any update is required in asset management system. Should have information on free ports availability.


• Should have information about Inlet & outlet power supply / Dual supply information.


• Should have access to Blade Chassis and on Physical Server integrated console for configuration.


• Timing and process for access to DC. Un-racking, packing, and shipping equipment to another location.


• Power cycling a router, server and switch and soft-booting a server To Work on trouble tickets as they as assigned to them.


• Good to have - knowledge in AD and smart hands and feet support.


• Good to have - Knowledge in Networking and smart hands and feet support.


• Good to have - knowledge and experience of supporting MAC devices and tablets


• HVAC (Heating Ventilation Air Conditioning) Power backup (power generator) Uninterrupted power supply (UPS)

Desirable Skills


• Hardware Support o Desktops, Laptops, Printers, Mobile Phones, iPads


• Software Support


• Smart Hands and feet support of Network and Server devices


• Non-Technical Support, Creating daily report, etc.


• Team management experience


• Engineer may support other remote locations.

Roles and Responsibilities


• Primary contact point for end users via phone/Chat/self-service tickets


• Triage Tickets to respective teams


• Regular update and follow up on tickets in the queue


• Follow up tickets till closure


• Ability to manage a variety of technically complicated tasks effectively


• Should be willing to work in 24/7 environment.


• Experience in Remote support and troubleshooting skills.


• Understanding of Basics Hardware accessories / devices and peripherals

Additional Comments


• Education, Skill, and Experience Requirements:


• A Bachelor's / Master's Degree in Computer Engineering, Information Technology.


• Good Communication, Good Listening Skills.


• Good to have ITIL Foundation Certified.


• Hands-on experience in responding, tracking, and following up to telephone, emails and end user requests for support.


• Good phone etiquette and the ability to diffuse agitated situations


• Monitoring & Tracking, reviewing the progress of an incident and keeping the customer informed.

We prefer 3 days a week onsite model (Tue, Wed & Thu) fixed

  • Desktop Support

    1 week ago

    Woburn, Massachusetts, United States YASH Technologies Full time

    Primary Skills · 3-4 years of experience in ITSD + Desktop support at customer site.· Provide hands and feet support to servers, network, backup devices etc.· Maintain an accurate inventory of the data center assets Receive and ship devices Rackin appliances, switches, routers, firewalls, servers, or other equipment.· Maintain and request supplies when...

  • Associate Technology Consultant

    1 week ago

    Woburn, Massachusetts, United States iCorps Technologies Full time

    Associate Technology Consultant - Level 1**Candidate must be located in or near Boston **This is a Massachusetts based position and requires commuting to clients when needed. iCorps Technologies, a leading IT Consulting, Managed Services and Cloud Computing Company, provides strategic leadership, innovative services and hands-on expertise to small and...

  • PC Network Support Specialist

    1 week ago

    Woburn, Massachusetts, United States Millennium Training Institute Full time

    How to Land a Career in Computer Science The ever-increasing changes in the computer industry have created a demand for people who have the knowledge and skills to install, configure, and troubleshoot microcomputers and networking systems. Students must also be able to readily adapt to changing networking and operating systems environments.Our PC Network...

  • Information Technology Project Managers

    1 week ago

    Woburn, Massachusetts, United States Randstad Digital Full time

    Information Technology Project Managers for Randstad Digital, LLCMultiple openings Headquarters:Woburn, MA. Plan and execute IT projects, develop tools and databases, liaise with infrastructure team, handle data infrastructure projects, create business requirements documents and milestones, revi

  • IT Support Specialist

    1 month ago

    Woburn, Massachusetts, United States STR Full time

    STR is looking for an IT Support Specialist to join the team and be a key team member in keeping our organization running smoothly. Our IT specialists play a major part in our employee's success by analyzing, troubleshooting, and resolving technical issues in a positive and efficient manner. This specialist will also enjoy solving complex problems and...

  • IT Support Specialist

    4 weeks ago

    Woburn, Massachusetts, United States STR Full time

    STR is looking for an IT Support Specialist to join the team and be a key team member in keeping our organization running smoothly. Our IT specialists play a major part in our employee's success by analyzing, troubleshooting, and resolving technical issues in a positive and efficient manner. This specialist will also enjoy solving complex problems and...

  • Clinical Technology Specialist

    4 weeks ago

    Woburn, Massachusetts, United States ForTec Medical Full time

    Job DescriptionWould you like to interact with top physicians and hospital staffs, while having the ability to use innovative medical technologies?We are looking for highly motivated individuals to join our operations team. Our extensive training program allows our clinical technology specialists to provide support to surgeons in the operating room in order...

  • Clinical Technology Specialist

    4 weeks ago

    Woburn, Massachusetts, United States ForTec Medical Full time

    Job DescriptionWould you like to interact with top physicians and hospital staffs, while having the ability to use innovative medical technologies?We are looking for highly motivated individuals to join our operations team. Our extensive training program allows our clinical technology specialists to provide support to surgeons in the operating room in order...

  • Mechanical Engineer II

    4 weeks ago

    Woburn, Massachusetts, United States Mide Technology Full time

    Mechanical Engineer IIABOUT MIDÉ:Midé Technology, a Hutchinson Company, is a small, well-established engineering services and research & development firm that provides innovative solutions for a wide range of applications. Our areas of focus include, but are not limited to, sensors and smart materials, mechatronics, low power electronic systems, renewable...

  • Mechanical Engineer II

    1 month ago

    Woburn, Massachusetts, United States Mide Technology Full time

    Mechanical Engineer IIABOUT MIDÉ:Midé Technology, a Hutchinson Company, is a small, well-established engineering services and research & development firm that provides innovative solutions for a wide range of applications. Our areas of focus include, but are not limited to, sensors and smart materials, mechatronics, low power electronic systems, renewable...

  • Support Associate

    4 weeks ago

    Woburn, Massachusetts, United States Chico's FAS, Inc. - Retail Full time

    Join our chic team, dedicated to a styling and social experience that inspires women to express their individualityPOSITION OBJECTIVE:The Support Associate is responsible for supporting a customer and product-focused sales culture where our core principles are at the forefront of all store operations. This is achieved through performing various sales...

  • Support Associate

    1 month ago

    Woburn, Massachusetts, United States Chico's FAS, Inc. - Retail Full time

    Join our fashion-obsessed team, dedicated to a styling and social experience that makes women feel beautifulPOSITION OBJECTIVE:The Support Associate is responsible for supporting a customer and product-focused sales culture where our core principles are at the forefront of all store operations. This is achieved through performing various sales operations...

  • Support Associate

    4 weeks ago

    Woburn, Massachusetts, United States Chico's FAS, Inc. - Retail Full time

    Join our chic team, dedicated to a styling and social experience that inspires women to express their individualityPOSITION OBJECTIVE:The Support Associate is responsible for supporting a customer and product-focused sales culture where our core principles are at the forefront of all store operations. This is achieved through performing various sales...

  • Support Associate

    4 weeks ago

    Woburn, Massachusetts, United States Chico's FAS, Inc. - Retail Full time

    Join our fashion-obsessed team, dedicated to a styling and social experience that makes women feel beautifulPOSITION OBJECTIVE:The Support Associate is responsible for supporting a customer and product-focused sales culture where our core principles are at the forefront of all store operations. This is achieved through performing various sales operations...

  • Principal Contracts Administrator

    1 week ago

    Woburn, Massachusetts, United States Systems & Technology Research Full time

    Join Systems & Technology Research's (STR) growing Contracts team as a Principal Contracts Administrator where your skills will support a diverse contract portfolio of DoD and Intelligence Community Contracts focused on Research & Development, System/Product Development and Mission Solutions. This position will be based in the Woburn, MA office with a hybrid...

  • Support Associate

    4 weeks ago

    Woburn, Massachusetts, United States Chico's FAS Full time

    Join our chic team, dedicated to a styling and social experience that inspires women to express their individuality.POSITION OBJECTIVE:The Support Associate is responsible for supporting a customer and product-focused sales culture where our core principles are at the forefront of all store operations. This is achieved through performing various sales...

  • Support Associate

    4 weeks ago

    Woburn, Massachusetts, United States Chico's FAS Full time

    Join our chic team, dedicated to a styling and social experience that inspires women to express their individuality.POSITION OBJECTIVE:The Support Associate is responsible for supporting a customer and product-focused sales culture where our core principles are at the forefront of all store operations. This is achieved through performing various sales...

  • Product Engineering Manager

    1 week ago

    Woburn, Massachusetts, United States Mide Technology Full time

    About UsFor over 35 years, Midé Technology, a Hutchinson Company, has been an innovative, agile, and proven engineering services and research & development firm located in Woburn, 12 miles north of Boston MA. Over 50 employees deliver innovative products and solutions to our customers in US government agencies (Department of Defense, NASA, etc.), and...

  • Sales Support Administrator

    1 week ago

    Woburn, Massachusetts, United States American Plant Maintenance LLC Full time

    APM Steam is a fast-growing energy efficiency company. Our experts help our clients save energy and money by developing comprehensive steam systems maintenance programs. We are investing heavily on modernizing ourselves with the goal of transforming the industry and providing the best service to our customers nationwide. APM is actively looking to hire a...

  • Coordinator Owner Support Services

    1 month ago

    Woburn, Massachusetts, United States American Tower Corporation Full time

    The TeamWe are seeking an Owner Support Services Coordinator to join American Tower's U.S. Tower division's Land Management team. The team interacts with landlords and resolves issues and answers questions posed by both them and employees from various departments. Day to day you will assist with administering the team's daily functions. As a Owner Support...