Patient Experience Navigator, Urgent Care

2 weeks ago

Brookline, Massachusetts, United States Mass General Brigham Medical Group Full time

Patient Experience Navigator, Urgent Care - Brookline
**_
Bonus_
_ __- We're offering a generous sign-on bonus of $750.00 to welcome you to our team. Recognizing and valuing exceptional talent, we're eager to discuss the exciting details of this bonus during our interview process_**
About Us

  • Mass General Brigham Integrated Care is a systemled operating entity formed by Mass General Brigham to develop new high quality, low cost, innovative communitybased ambulatory care.

This work stems from Mass General Brigham's unified system strategy to bring health care closer to patients while lowering total health care costs.

MGB Integrated Care will provide a wide range of offerings, including outpatient surgery, imaging, primary care, behavioral and mental health, and specialty care, both digitally as well as at physical locations across the state and region.


  • We aspire to be people's first choice for health and care
- rooted in well-being and kindness
- by bringing world-class care closer to home (or at home) and
- being the bridge to world-renowned hospitals and research when needed.

  • Our core values are shared fundamental beliefs that guide our decisionmaking and behavior and bind us together as a team.

At MGB Integrated Care, we are:

  • Bravely Human: We approach our work with empathy, vulnerability, and kindness.
  • Clearly Honest: We seek to provide clarity amongst our teams and patients.
  • Proudly Collaborative: We are all part of a team each bringing our unique talents to bear.
  • Intentionally Consistent: We intentionally live our purpose, providing a cohesive experience for both patients and providers.
  • Exceptionally Creative: We continue to learn, grow, and iterate on the ways we work.

Our Team

  • Urgent care, sometimes known as walkin care, fast care, or express care, is a convenient option for patients who require timely medical care, but the situation is not an emergency. We treat adults and children ages 3 and older and provide care for a wide range of illnesses and injuries, including allergies, asthma, coughs, bronchitis, colds, flu, COVID19, fever, headache, broken bones, sprains and strains, eye and ear infections, rashes, cuts, sexually transmitted infections, stomach pain, diarrhea, and vomiting. Because patients typically come to us when they aren't feeling their best, it is incredibly important to us that our staff members strive to provide the compassion and emotional support our patients need.

The Opportunity

  • We are seeking a fulltime Patient Experience Navigator to work 3, 12.5hour shifts per week onsite at our Urgent Care center located at 1285 Beacon Street in Brookline, MA (We offer free parking).
  • Since Urgent Care is a 7dayperweek operation that delivers care days, evenings, weekends, and holidays, the schedule for this role will include 2 oncall shifts per 4week scheduling period, routine commitment to cover every other weekend, as well as overtime and holiday coverage as needed.
  • We do our best to keep all employees at their assigned centers; however, for oncall shifts, employees must be able to commute to any of our locations, including Boston Common, Brookline, Cambridge, Lynn, Natick, Newton, Westwood, and Woburn. You may also be asked to report to any of these centers during orientation (for training/precepting purposes) or during times of staffing shortages or other extenuating circumstances (for crosscoverage purposes)._

Role Overview

  • Patent Experience Navigators (or PENs) are the first point of contact for our patients when they arrive at our Urgent Care center. Dedicated to administrative support, PENs are responsible for greeting, registration, and ondemand scheduling.
  • Are you ready to help us deliver topnotch care and exceed patients' expectations of what a visit to the doctor is like?

Qualifications

  • High school degree required.
  • A minimum of 1 year of experience in a hightouch customer service or patientfacing role required
  • Experience working in a highvolume physician practice, urgent care, or emergency room preferred.

EEO Statement

Primary Location MA-Brookline-PCP Urgent Care Brookline

Work Locations PCP Urgent Care Brookline 1285 Beacon Street Brookline 02446

Job Administrative Support

Organization Mass General Brigham Medical Group

Schedule Full-time

Standard Hours 37.5

Shift Day Job

Employee Status Regular

Recruiting Department MGB Partners Urgent Care

Job Posting May 14, 2024

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