Desktop Engineer

2 weeks ago

Farmingdale, New York, United States City Centre Full time
IT Support part time 1 day per week:

  • Manage the resolution of incidents/tickets (assigned by the support manager), per respective SLA processes and guidelines, supporting local and remote employees.
  • Kind, considerate and patient service.
  • When possible, IT on-boarding session for new employees helping with first setup and steps.
  • Knowledge Base articles creation to enable faster and better self-service approach.

Hardware support / Inventory:

  • Ensure all meeting rooms are up to date and working through periodic testing.
  • Roll-out, provisioning and inventory of internal devices (e.g. laptops, workstations and other peripherals) and ensure the compliance with the company rules.
  • Prepare returned equipment for re-use using high sanitization/ hygiene protocols.
New York, Broadway $300 1 day per week

Ticketing system:
Jira Service Management

Remote Desktop App:
Teamviewer

Requirements


Diagnose and provide support on computer system problems, including repairing, servicing, installing, training, and troubleshooting computer hardware, printers, and other peripherals.

Apple and MAC devices.

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