Service Support Field Advisor
2 weeks ago
About Rivian: Rivian has a bold mission to keep the world adventurous forever. This applies not only to the emissions-free Electric Adventure Vehicles they manufacture but also to the inquisitive and brave individuals they aim to attract. The company continuously pushes boundaries, never settling for the status quo. Rivian reframes old issues, pursues new solutions, and excels in uncharted territories.
Role Summary:
- Act as the on-site liaison between Centralized Service Support Operations and Service Center Front of House operations.
- Be the primary contact for Rivian owners and fleet companies requiring roadside assistance, vehicle education, charging, connectivity, or vehicle servicing/repair.
Responsibilities:
- Interact with customers in person or through various communication channels.
- Assess situations, document concerns, and propose appropriate solutions with a customer-centric approach.
- Coordinate with Remote Diagnostic Team for complex issues.
- Manage service appointments, parts ordering, and customer communication.
Qualifications:
- 3-5 years of customer service experience in automotive or related fields.
- Passion for electric vehicles and dedication to assisting customers.
- Strong communication, empathy, and problem-solving skills.
- Ability to work in a fast-paced environment and handle multiple tasks efficiently.
- Willingness to adapt and learn about new automotive technologies.
Join Rivian as a Service Support Field Advisor if you are enthusiastic, customer-oriented, and ready to contribute to a cutting-edge automotive company.
Rivian is an equal opportunity employer, embracing diversity and promoting fair employment practices.
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