Analyst, Virtual Operations

1 week ago


Chicago, Illinois, United States Quad Full time
The Analyst is a perpetually Client-facing role while also managing and leading projects in day-to-day service of the Client.

Responsible for internal and external project management to ensure projects assigned are executed effectively and efficiently, including but not limit to:

Writing SOWs
Write specs, create, manage Workfront projects
Manage all specifications necessary for internal and external billing
Track hours and profitability of projects assigned to you
Understands the source, accuracy, and meaning of data elements included in analyses they are managing.
Exhibits healthy skepticism for the form and function of each selection and analysis.
Develop long-term client partnerships that results in a mutually beneficial, growth-oriented business and working relationship.
Manage multiple channel projects from beginning to end.
Evaluate and monitor the quality and performance of all analytic services provided to the Client(s) by Quad
Ensure client is satisfied with performance of our analytic services.
Bachelor's degree in advertising, communication, marketing or related field required.

Certificates, Licenses, Registrations:
None
Understanding of marketing strategy, creative, analytics, print production, media and digital.
Knowledge of customer services, sales, project management, operations, account service/sales management, best practices to communicate and implement.
Knows how to seek help or relief when workload is too high or deadlines are infeasible
Ability to understand and communicate complex concepts/business issues verbally and in writing to clients and management.
Demonstrate willingness to work together with peers and other Quad departments to improve quality and performance.
Experience with MS Word, MS Excel, MS PowerPoint and Outlook.
Travel as required, temporary assignments (out-of-town).
Occasionally raises hand to organize team meetings, activities, or just time to chat over lunch.

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