Patient Relations Rep Full-time

2 weeks ago


Houston, Texas, United States Houston Methodist Full time

Join our team at Houston Methodist We are looking for a dedicated Patient Relations Representative to act as a bridge between patients, families, hospital departments, and administration. This role involves addressing and resolving patient concerns to ensure they receive the care they deserve. The ideal candidate must maintain accurate documentation of complaints and grievances, communicate effectively with leadership, and participate in hospital committees and initiatives. If you are passionate about improving the patient experience, this is the job for you

PEOPLE ESSENTIAL FUNCTIONS

  • Advocates for patients to enhance satisfaction scores and address their feedback.
  • Resolves patient problems promptly and ensures they receive appropriate care.
  • Collaborates with department heads to address service issues effectively.
  • Embraces cultural diversity and contributes to employee engagement initiatives.

SERVICE ESSENTIAL FUNCTIONS

  • Develops and maintains a system to document complaints and grievances.
  • Conducts patient rounds in the emergency room to enhance the Methodist Experience.
  • Mediates conflicts to improve patient satisfaction.

QUALITY/SAFETY ESSENTIAL FUNCTIONS

  • Upholds patient confidentiality and follows grievance policies.
  • Documents service obstacles and initiates corrective actions when needed.

FINANCE ESSENTIAL FUNCTIONS

  • Identifies cost-saving opportunities and prioritizes tasks efficiently.
  • Manages time effectively and assists colleagues as required.

GROWTH/INNOVATION ESSENTIAL FUNCTIONS

  • Engages in hospital committees to enhance patient satisfaction.
  • Seeks self-development opportunities and maintains career discussions with management.

This role requires a High School diploma or equivalent. Customer service experience is preferred. If you possess strong communication skills, cultural awareness, and a customer-oriented approach, we want to hear from you Apply now to be part of our team dedicated to providing exceptional care and service to our community.

Company Profile:

Join the team at Houston Methodist West Hospital and be part of a leading medical institution in West Houston, Katy, and surrounding areas. Our commitment to safety, quality, and innovation ensures that our patients receive top-notch care across various specialties. With opportunities for growth and development, you can make a difference in the lives of others while advancing your career. Houston Methodist is an equal opportunity employer, dedicated to fostering diversity and inclusion in the workplace.

Equal Employment Opportunity

At Houston Methodist, we believe in equal employment opportunities for all. We are committed to creating a workplace free from discrimination and harassment, where everyone is treated with respect and dignity. Join us in our mission to provide exceptional care while upholding the values of diversity and inclusion. Become a part of the Houston Methodist family today



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