Customer Service Representative/Inside Sales Representative, Level 1

2 weeks ago

Austin, Texas, United States Daikin Full time
Daikin Comfort Technologies Distribution, Inc.

is seeking a professional, skilled individual for our HVAC CSR/Inside Sales Rep position for our branch operations group located at our Austin, TX branch.

The CSR/Inside Sales Rep sells the organization's products and services for prospective and established customers.

Whether face to face, on the phone or through email or fax, the CSR handles customers' needs by finding out what they need, answering questions, creating solutions, and ensuring a smooth and quick sales process.

Must be knowledgeable of the organization's policies, procedures, practices, products, and services.

The CSR/Inside Sales Rep collaborates with Regional Manager or Branch Manager to help drive territory coverage and maintain positive dealer relationships.

Why work with us? > Benefits are effective on day one for all full-time direct hires. > Training programs are available to help guide team members and develop new skills. > Growth Opportunities - there are immense opportunities to grow your career. > You will be part of a Global Company - our family brands are backed by Daikin Industries, Ltd.

May include:


Help the Division deliver its sales, including the new business component by helping to maintain accounts through active communication of new product launches, services, supplies, and new products sales and or discounts via outbound calls.

Provide excellent customer service via face-to-face, phone calls and e-mails.

Execute all aspects of the sales function including order processing, purchase orders, payment processing, quotes, and delivery dates - ensure accuracy of information being entered to guarantee the correct item(s) are ordered.

Recommend alternate products based on cost, availability or specifications as needed.
Obtain and monitor scheduled shipment dates to ensure timely delivery and expedite as needed. Coordinate with manufacturing, sales, distribution, and vendors regarding shipments.
Generate new and repeat sales by providing product and technical information in a timely manner.
Educate customers about product terminology, features, and benefits to improve sales and customer satisfaction.
Provide accurate information regarding availability of in-stock items.
Assist customers with warranties and returns.

Collaborate with the Branch Manager to determine the best methods to resolve problems to ensure customer satisfaction and adherence to the organization's policies.

Coordinate problem resolution with appropriate departments.

Periodically reach out to customers to determine satisfaction with the organization, products, and servicesMaintain records and prepare reports on sales activities.

Expand knowledge of HVAC products and keep current with latest trends within the industry.

Work positively with all levels of management and peers to ensure all areas and departments are kept up to speed and are working as an effective team to deliver the highest level of service possible.

Understand and follow work instructions, operating procedures, and company policies.
Participate in additional projects/activities to support ongoing business needs.

Nature and Scope:
Works within well-defined instructionsUses established procedures and works under supervision to perform assigned tasks.
Work is closely supervised.

Knowledge & Skills:
Knowledge of HVAC equipment/products is preferred.
General Microsoft Office skills (Outlook, Excel, Word) as well as working knowledge of database applications.
Effective and high-quality Customer Service/Relationship management skills via walk-ins, phone, and email.
Positive, professional attitude, handling difficult customers with ability to diffuse negative situations.
Good phone etiquette and e-mail etiquetteAbility to deal with high-volume customer traffic.
Effective verbal skills - must be able to explain technical parts of information clearly.
Written skills - must be able to effectively & timely communicate via e-mail with customers & accurately input orders.
Effective organizational skills and time management skills including ability to prioritize and multi-task.

High level of attention to detail and accuracyAbility to establish positive working relationships with internal and external customers and employees.

Ability to use good judgment and strong work ethics and integrity on the job.
Ability to understand and follow procedures, work instructions, and company policies.

Experience:

  • 3 years of progressive sales experienceEducation:High School diploma or GED equivalent, some college preferred

Physical Requirements/Work Environment:
Must be able to perform essential responsibilities with or without reasonable accommodations.
Qualified Applicants must be legally authorized for employment in the United States.

Qualified applicants will not require employer sponsored work authorization now or in the future for employment in the United States.

The Company provides equal employment opportunity to all employees and applicants regardless of a person's race, color, religion (including religious dress or grooming practices), creed, national origin (including language use restrictions), citizenship, uniform service member or veteran status, ancestry, disability, physical or mental disability (including HIV/AIDS), medical condition (including cancer and genetic characteristics), genetic information, request for protected leave, marital status, sex, pregnancy, age (over 40), sexual orientation, gender, gender identity or expression, political affiliation, or any other characteristic protected by law.

The Company will comply with all federal and state regulations and statutes pertaining to individuals with disabilities.

  • Inside Sales Representative

    4 weeks ago

    Austin, Texas, United States REXEL Full time

    The position of Inside Sales Representative will be based out of our Austin, TX locationSummaryThe Inside Sales Representative is responsible for the proactive inside telephone or email sales and marketing efforts with the objective of increased profitable sales. Main duties include establishing and maintaining customer relationships, processing quotes and...

  • Inside Sales Representative

    3 weeks ago

    Austin, Texas, United States FASTSIGNS #11603 Full time

    Benefits:Bonus based on performanceDental insuranceFree uniformsHealth insurancePaid time offTraining & developmentVision insuranceFASTSIGNS #11603 is hiring for a Customer Service Representative to join our teamBenefits/Perks:Health InsuranceVision and Dental InsuranceCompetitive PayPaid Vacation and HolidaysPerformance BonusOngoing Training OpportunitiesA...

  • Inside Sales Representative

    1 month ago

    Austin, Texas, United States FASTSIGNS #11603 Full time

    Benefits:Bonus based on performanceDental insuranceFree uniformsHealth insurancePaid time offTraining & developmentVision insuranceFASTSIGNS #11603 is hiring for a Customer Service Representative to join our teamBenefits/Perks:Health InsuranceVision and Dental InsuranceCompetitive PayPaid Vacation and HolidaysPerformance BonusOngoing Training OpportunitiesA...

  • Inside Sales Representative Fully Remote

    7 days ago

    Austin, Texas, United States 2ULaundry Full time

    2ULaundry is a laundry service startup. We have a national network of franchise laundromats that we work with to process the laundry using our own technology and driver network.Historically, we've been a B2C company. For our B2C vertical, we offer delivery laundry service for personal, everyday laundry. It's a luxury service for families and young...

  • Inside Sales Representative

    1 month ago

    Austin, Texas, United States Office Depot General Full time

    Overview ResponsibilitiesThe Inside Sales Representative (ISR) is responsible for revenue growth and customer retention as part of a business-to-business integrated sales model.; The ISR is responsible for managing customer relationships by making outbound value-added contacts within the context of an established Contact Plan to their assigned account base,...

  • Inside Sales Representative

    1 month ago

    Austin, Texas, United States Office Depot Full time

    Job DescriptionResponsibilitiesThe Inside Sales Representative (ISR) is responsible for revenue growth and customer retention as part of a business-to-business integrated sales model.; The ISR is responsible for managing customer relationships by making outbound value-added contacts within the context of an established Contact Plan to their assigned account...

  • Inside Sales Representative

    1 month ago

    Austin, Texas, United States Boom & Bucket Full time

    Boom & BucketA lot of people say that they're "revolutionizing an industry," 99% of that is marketing fluff. The truth is that most of those revolutionaries are building mediocre SaaS products for underserved markets. It's easy to conflate revolution with evolution when the status quo hasn't moved. That's not us.Our customers build the world with their heavy...

  • Senior Inside Sales Representative

    1 month ago

    Austin, Texas, United States Wolters Kluwer Full time

    Location - Remote USThe Senior Inside Sales Rep for Wolters Kluwer (WK) is responsible for performing inside sales & retention activities to support the execution of sales strategy for our corporate customer base. In addition to reaching revenue and retention goals, this role gathers and distributes data to support the development of account strategy, seeks...

  • Sales Development Representative

    2 weeks ago

    Austin, Texas, United States TaskSuite Full time

    Company OverviewTaskSuite is a top provider of loan management software tailored for lenders and brokers. Our cutting-edge software streamlines the loan process with features like automated application processing, real-time tracking, and customizable approval workflows. Backed by integration capabilities and top-notch security measures, our intuitive...

  • Inside Sales Representative

    1 week ago

    Austin, Texas, United States Sonepar USA Full time

    Your next career opportunity At Crawford, the #1 electrical distributor across Texas and Louisiana, successful associates drive and promote our mindset of Adapt, Dare and Learn. We are focused on building customer centric strategies, inspiring, empowering, and developing our associates who adapt to change and drive and deliver results.Stay up to date with...

  • Customer Service Representative

    2 weeks ago

    Austin, Texas, United States City of Austin Full time

    Austin Public Health is currently seeking a highly motivated Customer Service Representative to join our dynamic team. In this role, you will provide essential support to our internal Environmental Health Officers and customer service unit. The ideal Customer Service, Customer Service Representative, Representative, Public Health, Mental Health, Retail,...

  • Inside Sales Rep I

    5 days ago

    Austin, Texas, United States AbbVie Full time

    Company DescriptionAt Allergan Aesthetics, an AbbVie company, we develop, manufacture, and market a portfolio of leading aesthetics brands and products. Our aesthetics portfolio includes facial injectables, body contouring, plastics, skin care, and more. Our goal is to consistently provide our customers with innovation, education, exceptional service, and a...

  • Inside Sales Rep

    4 weeks ago

    Austin, Texas, United States United Rentals Full time

    Great company. Great people. Great opportunities.If you'd like the chance to make your mark with the world's largest equipment rental provider, come build your future with United Rentals As an Inside Sales Rep at United Rentals, you will serve as a key customer contact and consultant at our branch, with responsibility for recommending solutions to the...

  • Customer Service Representative

    3 weeks ago

    Austin, Texas, United States Austin Health And Safety Council Full time

    Job Type Full-time Description Austin Safety Council (ASC) is seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. The ideal candidate will be responsible for providing exceptional customer service to our clients and ensuring their satisfaction with our services. This includes but is not limited...

  • Customer Service Representative

    3 weeks ago

    Austin, Texas, United States Travis County Tx Full time

    Want to join a team that does meaningful work serving local communities? Working for the tax office is an opportunity to help provide essential services and resources directly to you and your neighbors here in Travis County. As a tax office employee, Customer Service Representative, Customer Service, Representative, Property Tax, Processing, Payment, Retail

  • Customer Service Representative

    2 weeks ago

    Austin, Texas, United States Addison Group Full time

    Customer Service Representative Austin, TX Contract to Hire $18-20/ hour Addison Group has immediate openings for a Customer Service Representative. In this position you will be answering 50+ incoming calls per day, assisting customers with with orders and complaints, provide order status to customers, and hit all call metrics. Must be willing to start...

  • Sales Representative

    1 month ago

    Austin, Texas, United States Surface Experts - Austin North Full time

    Benefits:401(k) matchingFlexible scheduleOpportunity for advancementDo you get excited about growing with a new business? Do you enjoy working with people but aren't in a job that suits you? Do you value autonomy and yet can thrive in accountability?A Day in the Life of a Surface Experts Sales Representative: Perks/Benefits:Base Salary + Unlimited...

  • Sales Representative

    3 weeks ago

    Austin, Texas, United States Surface Experts - Austin North Full time

    Benefits:401(k) matchingFlexible scheduleOpportunity for advancementDo you get excited about growing with a new business? Do you enjoy working with people but aren't in a job that suits you? Do you value autonomy and yet can thrive in accountability?A Day in the Life of a Surface Experts Sales Representative: Perks/Benefits:Base Salary + Unlimited...

  • Wireless Customer Success Representative

    3 weeks ago

    Austin, Texas, United States STN, inc. Full time

    Job DescriptionJob DescriptionThe Wireless Customer Success Representative is responsible for directly engaging with customers to communicate information regarding available products and services, answering and addressing specific inquiries and concerns, and assisting in the sign-up or enrollment process. As the Wireless Customer Success Representative, you...

  • Sales Representative

    1 month ago

    Austin, Texas, United States SQUIRE Full time

    WHO WE ARESQUIRE is the leading business management system designed for the needs of barbers, shop owners, and their communities. We believe the pursuit of artistry and autonomy should not be restricted by the complexities of running a business. With SQUIRE, we provide custom-branded tools, resources, and guidance to help barbers of all stages and experience...