Sales Support

2 weeks ago

Fort Wayne, Indiana, United States TRU Merchant Solutions Full time

Company Description

Rapidly growing industry leader in the financial services industry specializing in electronic payments. Our primary focus is providing processing of non-cash forms of payment. We also provide other ancillary services such as technologically advanced payment platforms, electronic billing and invoicing, etc., which are a natural complement to our primary services. We have a regional and national customer base who we provide various services of the nation's largest electronic payments providers. We are laser focused with our customers, practice the "win win" for all and believe world class service is an absolute must as we provide cutting edge technologies of tomorrow, today.

Role Description

This is a full-time on-site role as a Sales Support / Customer Service Specialist at TRU Merchant Solutions in Fort Wayne, IN. As a Sales Support / Customer Service Specialist in a fast paced financial services organization, your day-to-day tasks will involve supporting the organization by performing customer service and agent support tasks. You will also collaborate with various teams to streamline sales processes, provide superior customer service/agent support and improve efficiencies. This role requires excellent customer service and people skills. Strong organizational and analytical skills, attention to detail with excellent problem solving skills in a fast paced, at times stressful environment, are a must.

Qualifications

  • Hardworking with strong work ethic with ability to quickly learn and utilize systems
  • Previous experience in sales operations, customer service or a similar role
  • Proficiency in using CRM systems, such as Salesforce or other types of CRM systems
  • Proficient and knowledgeable in using Microsoft Office, including Excel, Word, Outlook, and Teams
  • Ability to interpret needs of customers/agents based upon verbal explanation of situation
  • Strong analytical skills and problem solving skills
  • Excellent organization skills, time management skills and ability to prioritize work
  • Detail-oriented with a focus on accuracy
  • Strong interpersonal skills and an ability to build rapport with customers/agents
  • Ability to work well in a team environment
  • Desire to learn new skills and perform duties in a self directed manner as a professional
  • 5 years experience in business operations, customer service, sales support roles

Key Competencies Required

  • Adaptability - Adapts to changes in the work environment; Manages competing demands; Changes approach

or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.

  • Cost Consciousness - Works within approved budget; Develops and implements cost saving measures;

Contributes to profits and revenue; Conserves organizational resources.

  • Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
  • Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan.
  • Initiative - Volunteers readily; Undertakes self-development activities; Seeks increased responsibilities; Takes independent actions and calculated risks; Looks for and takes advantage of opportunities; Asks for and offers help when needed.
  • Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.
  • Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed.
  • Relationship-building - Ability to listen, build rapport, and credibility as a strategic partner vertically within the business unit, as well as with leadership and functional teams

Benefits

  • Insurance

Full Medical, Dental and Vision

  • Retirement Plan

Simple IRA with matching company contributions up to 3%

  • Paid Time Off

PTO Time

Vacation Time

Paid Holidays

  • Other Employee Perks

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