QTC Billing

About the Role: Customer Success Expert at Slalom

In our Salesforce division at Slalom, we play a crucial role in helping our clients create exceptional customer experiences, positioning them as the protagonists of their transformation journey. We are deeply committed to fostering a diverse and inclusive team where every team member is valued for their unique contributions. Our team consists of a diverse group of experts ranging from customer strategy specialists to certified Salesforce professionals across all Salesforce domains, as well as industry professionals, change consultants, and project delivery leaders. As the third largest global and North American Salesforce partner, we are dedicated to nurturing and enhancing our Salesforce talent, offering continuous opportunities for growth, and exposing our team to fulfilling work that aligns with their personal and professional aspirations.

Your Responsibilities:

• Contribute to role responsibilities using various skills
• Demonstrate knowledge in pricing terminology and exhibit a strong interest in pricing
• Analyze current business processes and systems to pinpoint areas for enhancement
• Collaborate closely with clients to grasp pricing challenges, translate business needs into user stories, and provide functional specifications
• Aid clients in prioritizing user stories and provide scrum support
• Showcase the ability to lead client-facing workshops and deliver presentations to clients
• Collect detailed feedback from client sprint demos and record information in user story tracking tools
• Engage closely with clients or stakeholders to convey risks and concerns effectively

What You'll Need:

• Bachelor's degree in Computer Science or a related field pertaining to pricing
• Extensive project experience in implementing pricing tools such as Vendavo, Pricefx, PROS, or Zilliant
• Preferably familiar with CPQ
• Demonstrated experience as a Business Analyst or in a similar capacity
• Strong problem-solving skills and the capacity to think critically to address complex pricing issues
• Excellent communication abilities to collaborate efficiently with clients and diverse teams
• Proficiency in requirements gathering and documentation tools
• Knowledge of agile project methodologies and the capability to operate within an Agile framework

About Slalom:

Slalom is a globally recognized business and technology consulting firm with a purpose-driven approach. Operating in eight countries across 45 markets, we possess a profound understanding of our clients' needs to deliver practical, comprehensive solutions that drive significant outcomes. Supported by strong partnerships with over 400 leading technology providers, our team of 13,000+ professionals empowers individuals and organizations to envision greater possibilities, accelerate progress, and forge brighter futures for all. We take pride in our consistent recognition as a top workplace, including our seven-year streak as one of Fortune's 100 Best Companies to Work For. Explore more about us here.

Salary and Benefits:

Slalom prioritizes the well-being and success of its team members by offering a range of benefits designed to enhance both their professional and personal lives. This includes generous time off, paid holidays, parental leave, 401(k) matching, an array of highly subsidized health, dental, and vision coverage options, as well as support for adoption, fertility, and short/long-term disability. Additionally, our benefits encompass a yearly $350 reimbursement account for well-being-related expenses, along with discounted home, auto, and pet insurance packages.

Committed to fair and equitable compensation practices, Slalom offers competitive pay scales based on individual skills, qualifications, and relevant factors. The pay range for the Consultant role falls between $96,000 and $177,000, whereas for the Senior Consultant position, it ranges from $110,000 to $203,000. The Principal Technical Architect role offers a base salary range of $122,000 to $225,000, while the Senior Delivery Principal Technical Architect position ranges from $140,000 to $258,000. Eligible individuals may also receive an annual discretionary bonus. It's important to note that actual compensation is determined by various factors and is subject to change.

EEO and Accommodations:

As an equal opportunity employer, Slalom upholds values of inclusion, diversity, and equity within the workplace. All qualified applicants are considered for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by applicable laws. Slalom also accommodates qualified applicants with criminal histories in compliance with legal requirements and advocates for individuals with disabilities. Reasonable accommodations are available to candidates throughout the selection process, and candidates are encouraged to notify the talent acquisition team of any specific accommodation needs.

We are accepting applications continuously until the ideal candidate is selected for the position.