1+ Years Enablement Program Support Analyst

1 week ago

Washington, Washington, D.C., United States Capitaltechsolutions Inc Full time

Role
:
Program Support Analyst

Client :
DC Government

Location :
Washington DC( Onsite)

Job Description:

Program Support Analyst duties include:

  • Manage Tech Enablement's Digital Services Training Calendar
  • Support the development and rollout of a Learning Management System for the Digital Services Training Program
  • Setup course registrations
  • Communicate with training facilitators
  • Upload and update course content and materials
  • Create and disseminate feedback surveys
  • Produce reports on training statistics
  • Assist with developing new training curricula
  • Manage training requests received through IT Service Management (ITSM) System and other various channels.
  • Develop needs assessments to evaluate the organization's training needs
  • Create new training materials including presentations, handouts, and guides
  • Design activities or lessons to teach certain technical skills
  • Create new and update/customize existing course materials
  • Support facilitators to ensure all virtual courses are running smoothly
  • Assist with inquiries in the Teams chat for virtual trainings
  • Support the production of virtual and inperson training/learning events
  • Manage the EnableTECH Community in Teams
  • Share training announcements and updates with all relevant stakeholders (Chief Information Officers (CIO), endusers, Training Coordinators, Operations Leads)
  • Monitor the Teams channel or CIO meetings to disseminate training information throughout the organization.
  • Support the creation of knowledge articles, user guides, video tutorials
  • Collaborate with other OCTO program teams to manage the Knowledge Creator Network
  • Manage the help article knowledge database on the enduser selfservice portal
  • Performs other related duties as assigned.

Responsibilities:


  • Excellent verbal and written communication skills.
  • Strong presentation skills.
  • Excellent organizational skills and attention to detail.
  • Ability to evaluate and research training options and alternatives.
  • Ability to design and implement effective training and development.
  • Excellent time management skills with a proven ability to meet deadlines.
  • Proficient with Microsoft Office Suite or related software.
  • Knowledgeable of applicable federal, state, and local regulations

Job Type:
Contract

Pay:
$ $42.00 per hour

Schedule:

  • 8 hour shift

Experience:

  • Excellent customer service skills: 1 year (preferred)
- independently managing day-to-day program tasks: 1 year (preferred)

  • Familiarity with Microsoft 365 tools and apps: 1 year (preferred)
  • Familiarity with webbased learning platforms: 1 year (preferred)
  • Strong attention to detail and quality control: 2 years (preferred)
- ability to explain technical terms plainly: 2 years (preferred)
- designing training materials: 1 year (preferred)

  • Proven ability to problemsolve and multitask: 2 years (preferred)

Work Location:
In person

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