ServiceNow Trainer

We are available for 100% remote work all across the United States. ICF's IT Modernization department is rapidly expanding and looking for a ServiceNow Trainer to assist our federal clients. Our division focuses on providing innovative technology solutions to both public and private-sector customers. With a strong emphasis on designing, implementing, and managing high-performance IT systems, we are dedicated to supporting our clients' operations effectively. As a technology professional, you will play a key role in various growth activities for our team. You will be instrumental in tasks such as response to information requests, proposal development, creating prototypes, and delivering presentations. Team members are expected to maintain relevant certifications for their areas of expertise.

We are currently seeking a trainer for a large digital transformation initiative that is set to begin promptly. The ServiceNow trainer will collaborate closely with project managers, product owners, and stakeholders to provide comprehensive training at a program level. Your main responsibilities will include:

• Devising an overarching training strategy
• Producing instructional materials like job aids and user guides
• Conducting and documenting training sessions for diverse ServiceNow features
• Leading interactive training workshops and sessions
• Evaluating the effectiveness and requirements of the training program continuously
• Establishing comprehensive training plans for the program from conception to execution

Minimum Requirements:

• 1+ years of experience in training support with ServiceNow or similar low-code platforms
• Ability to secure Public Trust clearance
• Must be located in and work exclusively within the United States for federal contract compliance

Highly Desirable Skills:

• 2+ years of experience in training support with ServiceNow or similar low-code platforms
• 1+ years of experience in developing training strategies
• 2+ years of experience in designing and leading training workshops
• 2+ years of experience in creating training materials in various formats

About Working at ICF

ICF is a global provider of advisory and technology services that stands out from traditional consultants. By combining unparalleled expertise with state-of-the-art technology, we assist clients in addressing complex challenges, adapting to change, and shaping the future. Our ability to tackle the toughest global issues rests on fostering an inclusive workplace that fosters personal growth and development for all. As an equal opportunity employer, we are dedicated to hiring individuals from diverse backgrounds. Our employees are encouraged to share their knowledge and collaborate to achieve both personal and professional objectives. To learn more, please refer to our EEO & AA policy.

We provide Reasonable Accommodations including support for disabled veterans, individuals with disabilities, and those with sincerely held religious beliefs throughout the application and employment process. To request assistance, please contact us. All provided information will remain confidential and will only be utilized as necessary to provide the required accommodations. Explore further details on workplace rights, the Pay Transparency Statement, and our benefits as outlined in the Transparency in Coverage Act.

Pay Scale - Various factors are taken into account for determining the final compensation for a role. These factors include relevant work experience, skills, certifications, role-specific competencies, location, education, and contract terms related to labor categories. The pay range for this position is between $69,000 and $118,765.00.

This position is for a Nationwide Remote Office (US99)

---