Remote Experienced Benefits Call Center Representative
7 days ago
Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.
REMOTE EXPEREINCED BENEFITS CALL CENTER REPRESENTATIVE
MON-FRI 8:30AM-5:30PM EST
Weekends off
Some overtime may be required.
Plenty of growth opportunities
Health benefits for you and your family including medical, dental, and vision, starting on day 1 of work
About the Benefits call center Representative role:
As a member of the Benefits call center team, you will help people every day by taking calls, actively listening, while discussing employee benefits. Calls can range from healthcare benefits, retirement benefits and additional employee perks. You will manage a steady volume of incoming calls, throughout your entire shift, from customers while navigating through multiple systems. You may also be asked to perform back office duties, such as, but not limited to, processing claims, filing paperwork, etc.
Our call center associates are members of a supportive team. Your excellent customer service and communication skills will help us create positive experiences for our customers and clients. Your punctuality and dependability are key to our clients' success.
Conduent offers opportunities for advancement with an outstanding benefit package.
Would you enjoy being part of a team that makes a difference in people's lives?
Do you love helping people solve complex problems and delivering solutions?
Join our Benefits call center team
Requirements
We're looking for people with a passion for customer service, natural empathy, and the determination to deliver a comprehensive resolution. To be successful in this role, you will have:
- Previous customer service and/or call center experience
- Keyboarding and MS Office proficiency
- Excellent communication skills
- Extensive experience with typing and keyboarding
- Great problem-solving skills
- Ability to effectively multi-task
- High school diploma or GED
- Experience working with healthcare and employer benefits is highly preferred
- Willing to work a shift between the hours of 8AM-6PM, Monday-Friday
- Ability to successfully complete a mandatory paid training program
- Ability to successfully pass a criminal background check and drug test (THC included), background check may potentially include employment and education verification
- Must be 18 years of age or older
- Have a dedicated workspace, and be able to pass a workspace inspection during the interview.
Below is what you'll need to do to be considered for this position. It will take less than 20 minutes and includes everything required at this stage
- Apply to the role and provide your basic profile information (2 minutes)
- Answer prescreen questions to be sure you meet the minimum requirements for the role (3 minutes)
- If you qualify for the role, a recruiter will reach out to discuss the opportunity
Be part of the future
Are you seeking an opportunity to make a real impact in a company that appreciates ideas and new ways of thinking? Come join us and grow with a team of people who will challenge and inspire you to be the best
About Conduent
Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments, creating exceptional outcomes for our clients and the millions of people who count on them.
You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.
We offer excellent benefits (medical, dental, vision), a consistent work schedule, paid training, and a great work environment.
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