IT Infor Application Specialists Lead

2 weeks ago


Orlando, Florida, United States Rosen Hotels & Resorts Full time

Summary:

3-5 years experience with Infor applications, including but not limited to HMS and Infor Sales and Event Management. Strong technical skills, including MS Office Automation, especially Excel, and background or formal understanding of guest accounting. The ideal candidate would have been a hospitality key systems operator with a broad understanding of software management from the end user environment perspective. Skills related to ad hoc data queries, file import and export capabilities, parameter setting, managerial access.)

Creative problem solving, ability to influence and mentor others. Ability to ask tough questions and push back professionally and creatively to ensure the organization's success. Comfort with presenting at the senior executive level and in front of large groups of users. High performer. Ability to design and create training programs. HFTP membership preferred. CHTP designation preferred.

Responsibilities:

• Lead a team of Infor software trainers and installers. Train end users on the proper use of software applications.

• Analyzing complex business problems and assessing how Infor systems can be implemented to solve them.

• Develop and implement training programs for a variety of Infor based software applications.

• Train end users on the proper use of software applications.

• Gathering data and analyzing business and user needs in consultation with both business managers and end users.

• Develop and maintain training classes and materials.

• Responsible for the training of technicians, management and end users in all areas of assigned applications.

• Assist the help desk in completing work orders related to assigned applications.

• Responsible for the setup of new users and computer systems in assigned applications.

• Responsible for coordinating users, vendors, support staff, and service in a timely and organized manner to complete approved projects.

• Works with the Technical Support Manager to prioritize workload.

• Perform a property walk-through regularly to ensure applications are functioning to the best level possible and that all areas are being used correctly.

• After initial property installation, ability to travel approximately % of the time.

Other information:

Discover Life at Rosen

Your career is here in our diverse and friendly workplace where your individuality and ideas are valued. Our company of more than 3,000 associates thrives on teamwork and ingenuity. It is this team who makes Rosen Hotels & Resorts in Orlando one of Florida's most respected hospitality companies to work for.

Benefits Our Associates Enjoy

  • Affordable Health and Dental Insurance
  • On-site Medical Center
  • Competitive Compensation
  • Holiday Pay
  • Paid Vacation
  • Paid Personal Days
  • Tuition Reimbursement
  • Higher Education Scholarships
  • 401(k) Retirement Savings Plan
  • Childcare Financial Assistance
  • Hospitality and Dining Discounts
  • Family Outreach Center
  • and Many More Benefits
Excellent career opportunities, extensive and innovative benefits, and personal enrichment reward our associates' commitment to quality and service. The result is a level of employee longevity unique in the hotel industry.

We are proud to be an equal opportunity employer and a drug and nicotine-free workforce.

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