Customer Support Specialist

2 weeks ago


Saugus, Massachusetts, United States TEKsystems Full time
Job DescriptionJob Description

Description

Claims Specialists work one on one, via phone, with travelers who travel with and rely on mobility equipment. The traveler's mobility equipment has been damaged by the airline, therefore, the CS functions as a case manager, handling each damage claim with the traveler from start to finish. CS's work closely with technicians, airline

staff and the travelers to find a cost effective, efficient, and compassionate resolution.

- A-Z white Glove Customer Service

- Thinking outside the box

- Situational customer care approach - Out of the box critical thinking skills to take care of the customers

customers at a given time (this is the total workload running)

- Speak to customers every 2-3 days to provide great care

- Manage your customers as you wish

Compensation

  • Level 1 (Typically Months 1-2): $45,000 Base
  • Level 2 (Typically Months 3-6): $47,000 Base + $2,000 Bonus Potential
  • Level 3 (Typically Months 7+): Full Compensation Package
  • Base Salary: $50,000
    • Bonus potential: $8,000
    • Deferral Program Opportunity up to 15%

Skills & Qualifications

1-2 years of work experience

Bachelor's degree

Basic computer skills

Customer Service Skills

Nice Haves:

Previous case work exp

Must exude confidence over the telephone.

Excellent phone etiquette and organizational skills.

Soft Skills:

Empathy

Detail oriented

Reliable

Career focused

Empathy, honesty, dedication, integrity and compassion

Positive upbeat environment

Detailed, hands-on training

Continuing education

True team collaboration

Benefits:

Health benefits; earn after 90 days.

401K plan - 3% (after 1 year of employment)

Profit sharing - 5%/3,700

Medical Plan - company covers 75% of individuals and 25% of family/spouses.

PTO: 104 hours after converting. No wait and can use it for all your time off.

Office Perks:

Open floor plan

Large desks in own cubicle

2 kitchens stocked with snacks, coffee, water

outdoor rooftop (private)

office couches and massage chairs for relaxing

Located in the heart of Downtown Deerfield near many shops

3-minute walk from Metra Train Station - Milwaukee North line.

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.



  • Saugus, Massachusetts, United States AAAHC Full time

    Job DescriptionJob DescriptionAbout us:AAAHC advocates for the provision of high-quality health care through the development and adoption of nationally recognized standards. We provide a valuable survey experience founded on a peer-based, educational approach to onsite review. The AAAHC Certificate of Accreditation demonstrates an organization's commitment...


  • Saugus, Massachusetts, United States Option Care Health Full time

    Extraordinary Careers. Endless Possibilities.With the nation's largest home infusion provider, there is no limit to the growth of your career.Option Care Health, Inc. is the largest independent home and alternate site infusion services provider in the United States. With over 6,000 team members including 2,900 clinicians, we work compassionately to elevate...

  • Sr. Credit Analyst

    1 week ago


    Saugus, Massachusetts, United States Essendant Receivables, LLC Full time

    Job DescriptionJob DescriptionSr. Credit Analyst - Strategic Accounts - HybridEssendant is a purpose-driven company that reaches beyond business goals to define its success within commerce today. We support our associates, customers and communities – our core values and guiding principles shape what we aspire to do. Integrity, Collaboration,...

  • Category Manager

    1 week ago


    Saugus, Massachusetts, United States Fiberon Full time

    Job DescriptionCompany DescriptionFortune Brands Innovation (FBIN) is built on industry-leading brands and innovation within our operating segments: water, outdoors and security. We have an impressive track record of strong financial results, market outperformance and growth, which translates into career and professional growth opportunities for associates....


  • Saugus, Massachusetts, United States Alera Group Full time

    Alera Group Midwest, formerly GCG, an Alera Group Company is seeking aProducerto join theirProperty & Casualtyteam.Are you looking to be part of a company where you have exciting opportunities to learn, grow and make a positive impact?Join a team where each employee is empowered to listen generously, speak straight, collaborate, and build each other up...


  • Saugus, Massachusetts, United States Solving It Full time

    A renowned company in the retail pharmacy and wellness sector is dedicated to providing customers with innovative solutions to broaden their offerings and establish themselves as the preferred health and well-being partner.Position: Hybrid CopywriterLocation: Deerfield, ILIn this role, you'll be collaborating closely with the creative team to cater to the...

  • Data Engineer I

    1 week ago


    Saugus, Massachusetts, United States Accreditation Associati Full time

    Job DescriptionJob DescriptionAbout us:AAAHC advocates for the provision of high-quality health care through the development and adoption of nationally recognized standards. We provide a valuable survey experience founded on a peer-based, educational approach to onsite review. The AAAHC Certificate of Accreditation demonstrates an organization's commitment...

  • Account Executive

    1 week ago


    Saugus, Massachusetts, United States Alera Group Full time

    Alera Group is seeking anAccount Executiveto join ourEmployee Benefitsteam.Are you looking to be part of a company where you have exciting opportunities to learn, grow and make a positive impact?Join a team where each employee is empowered to listen generously, speak straight, collaborate, and build each other up through mutual accountability and shared...


  • Saugus, United States Aware Recovery Care Full time

    Job DescriptionJob DescriptionWhy You’ll Love This Peer Support Specialist Job Do you have passion for meeting people where they are and supporting them on their road to recovery? Do you have a passion for coming alongside and supporting people? Want to use your personal experience to make a difference in the lives of those struggling with substance...


  • Saugus, United States Aware Recovery Care Full time

    Job DescriptionJob DescriptionWhy You’ll Love This Peer Support Specialist Job Do you have passion for meeting people where they are and supporting them on their road to recovery? Do you have a passion for coming alongside and supporting people? Want to use your personal experience to make a difference in the lives of those struggling with substance...


  • Saugus, United States Aware Recovery Care Full time

    Job DescriptionJob DescriptionWhy You’ll Love This Peer Support Specialist Job Do you have passion for meeting people where they are and supporting them on their road to recovery? Do you have a passion for coming alongside and supporting people? Want to use your personal experience to make a difference in the lives of those struggling with substance...


  • Saugus, United States The Sherwin-Williams Company Full time

    Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions. Store associates Customer Service Specialists are also expected to promptly resolve any customer concerns and ensure maximum client satisfaction as well as stay...


  • Saugus, United States The Sherwin-Williams Company Full time

    Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions. Store associates Customer Service Specialists are also expected to promptly resolve any customer concerns and ensure maximum client satisfaction as well as stay...


  • Saugus, United States Sherwin-Williams Full time

    Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions. Store associates Customer Service Specialists are also expected to promptly resolve any customer concerns and ensure maximum client satisfaction as well as stay...


  • Saugus, United States ProPivotal Full time

    Behavioral Support Specialist ($25/hr) Are you passionate about making a difference in the lives of others? We are seeking a dedicated Behavioral Support Specialist to join our team. This rewarding role offers competitive compensation at $25 per hour and an opportunity to positively impact individuals in need of behavioral support.What we are looking...


  • Saugus, United States ProPivotal Full time

    Behavioral Support Specialist ($25/hr) Are you passionate about making a difference in the lives of others? We are seeking a dedicated Behavioral Support Specialist to join our team. This rewarding role offers competitive compensation at $25 per hour and an opportunity to positively impact individuals in need of behavioral support.What we are looking...

  • Sales Specialist

    4 days ago


    Saugus, United States Bob's Discount Furniture Full time

    **Retail Guest Experience Specialists** **Full-Time and Part-Time Career Opportunities** Our Retail Guest Experience Specialists are a major driving factor behind Bob’s Discount Furniture’s success and expansive growth in the retail industry. At Bob’s you can expect an environment dedicated to your individual success and a rewarding career with room...


  • Saugus, United States The Rubin Home Full time

    Job DescriptionJob DescriptionREPORTS TO: Director of Resident Care and Service CoordinationPURPOSE: To assist the Director of Resident Care and Service Coordination with providing exceptional quality care for the general wellbeing of the elderly residents that suffer from Alzheimer’s and Dementia. To uphold the highest level of competency, knowledge, &...


  • Saugus, United States The Rubin Home Full time

    Job DescriptionJob DescriptionREPORTS TO: Director of Resident Care and Service CoordinationPURPOSE: To assist the Director of Resident Care and Service Coordination with providing exceptional quality care for the general wellbeing of the elderly residents that suffer from Alzheimer’s and Dementia. To uphold the highest level of competency, knowledge, &...


  • SAUGUS, United States TJ MAXX Full time

    Style is never in short supply at our more than 1,000 TJ Maxx stores. They all have different products, but the same commitment to the thrill of the find. From designers straight off the runway to statement jewelry, we offer exciting surprises that make the everyday a little more fun. Same with working here. Our environment is ever-changing, yet always...


  • Saugus, United States The TJX Companies, Inc. Remote Work Freelance Full time

    Style is never in short supply at our more than 1,000 TJ Maxx stores. They all have different products, but the same commitment to the thrill of the find. From designers straight off the runway to statement jewelry, we offer exciting surprises that make the everyday a little more fun. Same with working here. Our environment is ever-changing, yet always...


  • Saugus, United States The TJX Companies, Inc. Remote Work Freelance Full time

    Style is never in short supply at our more than 1,000 TJ Maxx stores. They all have different products, but the same commitment to the thrill of the find. From designers straight off the runway to statement jewelry, we offer exciting surprises that make the everyday a little more fun. Same with working here. Our environment is ever-changing, yet always...


  • Saugus, United States The Rubin Home Assisted Living Full time

    POSITION TITLE:   Resident Care Specialist    REPORTS TO:        Director of Resident Care and Service Coordination PURPOSE:   To assist the Director of Resident Care and Service Coordination with providing exceptional quality care for the general wellbeing of the elderly residents that suffer from Alzheimer’s and Dementia. To uphold the highest...


  • Saugus, United States Floor & Decor Full time

    Base Pay This role has a minimum base pay from $16.00 per hour with higher starting pay available based on experience. Purpose: Floor & Decor strives to be the one-stop destination for our professional clients (PRO customer) in the hard surface flooring contractor space. This position is focused on building relationships with our PRO customers and in turn...


  • Saugus, United States Massage Envy Full time

    Overview: Where Better Careers Begin! Massage Envy Saugus, 358 Broadway, Saugus, MA 01906 Do you have a passion for helping others? At the Massage Envy Saugus franchise, we support and inspire you to be your best while we work together to help clients feel their best. As a team, we're committed to delivering an excellent experience and growing our member...


  • Saugus, United States Massage Envy Full time

    Overview: Where Better Careers Begin! Massage Envy Saugus, 358 Broadway, Saugus, MA 01906 Do you have a passion for helping others? At the Massage Envy Saugus franchise, we support and inspire you to be your best while we work together to help clients feel their best. As a team, we're committed to delivering an excellent experience and growing our member...


  • Saugus, United States Bob's Discount Furniture Full time

    **Retail Guest Experience Specialists** **Full-Time and Part-Time Career Opportunities** Our Retail Guest Experience Specialists are a major driving factor behind Bob’s Discount Furniture’s success and expansive growth in the retail industry. At Bob’s you can expect an environment dedicated to your individual success and a rewarding career with room...


  • Saugus, United States Skechers U.S.A. Full time

    Responsible for delivering a highly satisfied customer experience by engaging and interacting with all customers, elevating customer experience, and maintaining a clean and organized store environment. Adheres to all operational, merchandise, and loss prevention standards. May be cross-trained to work in multiple areas of the store in order to support the...