Guest Services, Sales, Customer Service

7 days ago

Oxnard, California, United States European Wax Center - Oxnard, CA Full time
Full job description
(

HIRING FOR THREE LOCATIONS:
CARMEL, NORA, INDIANAPOLIS)
European Wax Center, the premiere speed waxing franchise in the beauty industry, is hiring a front desk associate.

EWC is locally owned and operated by an involved female entrepreneur with more than ten years' experience in the beauty industry.

We promote a professional and positive culture with an uncapped earning potential as one of the highest paying wax centers in the nation.


What we offer:

  • Base hourly pay
  • Bonus opportunity every paycheck
  • Contest bonus
  • Paid Time Off
  • 401k
  • Advancement opportunities
  • Flexible schedule
  • Major holidays off (center closed)
  • FREE waxing
  • 40% discount on products
  • Team events

The Scoop:


The front desk associate position is responsible for providing a lasting and engaging experience for our guests by booking reservations, checking guests in and out, and selling wax passes and products.


Must have:
Experience in sales, customer service or retail.

Must Have:
Reliable transportation and flexible schedule. Must work one Saturday or Sunday every weekend. AM shift is 8 AM to 2:30 PM and PM shift is 2 PM to 8:30 PM. Sunday AM shift is 9:30 AM to 2:30PM and PM shift is 2PM to 6:30PM

A Day in the Life of a Front Desk Associate

  • Sells wax passes to guests by educating guests on the benefits of a wax pass
  • Assists in sale of EWC products to guests by educating guests on the benefits of products
  • Must be goaloriented and comfortable with set sales goals
  • Schedules guests' reservations accurately and efficiently while providing an excellent guest experience
  • Creates new guest profiles by acquiring guests' contact information and explaining center policies
  • Handles confidential information, including guest contact information, with a high degree of integrity
  • Answers guests' questions and provides necessary resources for the guest to find answers in the future
  • Deescalates upset guests and thoroughly reports guest issue to center manager to enable manger to provide appropriate solution
  • Notifies center manager of any questions or concerns presented by guest or the team
  • Ensures desk area and equipment are clean and in good working order at end of shift
What Sets You Apart

  • Sales experience
  • Ability to be friendly and engaging on the phone with guests
  • Ability to focus on phone calls in a fastpaced environment
  • Ability to handle escalated calls with confidence and professionalism
  • Ability to build effective relationships with guests and all levels of professionals; must have good interpersonal skills.
  • Ability to prioritize work effectively
  • Strong verbal communication skills
  • Ability to receive constructive feedback from team and management
  • Must be able to work well with the team
  • Must be dependable and reliable
  • Must have flexibility to meet shift requirements
  • Must be a team player and pick up shifts, if needed
Education and Experience

  • High school diploma required. 13 years experience in sales, customer service or retail.

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