Catering & Outlet Sales Manager

7 days ago

San Diego, California, United States Sheraton San Diego Hotel & Marina Full time

Why work for The Sheraton San Diego Hotel?


If you are seeking an exciting opportunity in Hospitality offering an elevated guest experience - Sheraton San Diego Hotel and Marina is a fit for you We are soon to be one of the largest and most renovated resorts in San Diego Our culture is driven by our care for our guests and associates alike.

Our mission is to be a resort where guests love to stay, and our associates love to work


The Sheraton San Diego Hotel & Marina is a downtown waterfront resort that offers you breathtaking views of downtown San Diego and the San Diego Bay.

We offer a competitive pay rate and a very complete benefit package; health insurance, paid time off, retirement plan, dental insurance, vision insurance, life insurance, employee discount, employee assistant program, meals provided.


Work Hours

  • Will be required to work flexible scheduled shifts based on business needs.
  • Scheduling may include holidays, nights, overnights and weekends depending on travel and trade show schedule and hotel events.
Salary is $75,000 per year.

Job Requirements

  • Must have excellent hospitality sales skills from rapport building to closing business to following up to close their next group meeting.
  • Must be able to identify client's primary buying criteria and personal goals quickly and accurately; then be able to sell to those needs.
  • Must be creative in client approach, creating proposals, planning and conducting wow sites inspections and closing/stealing business.
  • Must possess excellent communication, follow up, and organizational.
  • Sets high personal performance standards and enjoys keeping track of individual and team progress toward goals.
  • Must be proactive and have a creative, positive, and focused.
  • Understand the mission, vision, and goals of the hotel.
  • Strong computer skills and proficient in Microsoft Office
  • Well organized, focused and complete all work assigned.
  • Work cohesively with coworkers and all departments as part of a team
  • Build morale and promote positive employee engagement.
  • Follow all appropriate policies and procedures while constantly striving to improve standards of operations.
  • Ability to read, comprehend, and write instructions, correspondence, reports, and memos.
  • Ability to communicate verbally and electronically with clients, guests, corporate office and coworkers.
  • Ability to effectively present information to clients, guests, corporate office and coworkers
  • Ability to define problems, collect data, establish facts, and draw valid conclusions.
  • Ability to understand guest service needs.

Essential job duties, responsibilities, and assignments

  • Generate catering revenue consistent with the property's business plan.
  • Achieve personal and hotel revenue goals.
  • Prospect for new business using a wide variety of methods, including phone calls, outside sales calls, community functions, internet prospecting, supplier partnerships, trade journals, etc.
  • Develop, implement, and consistently update catering sales action plans.
  • Interact effectively with vendors, competitors, local community, catering associations and other hotel departments. (including Sales, Kitchen and Operations) to ensure guest satisfaction.
  • Align catering service and client specifications to achieve high guest satisfaction and return on investment.
  • Manage contract minimums and coordinate the collection of attrition and cancellation fees.
  • Provide accurate revenue and expense forecasts according to established guidelines.
  • Execute and support the operational aspects of business booked. Transfer accurate, complete, and timely information to the Events department in accordance with hotel and brand standards.
  • Promote accountability to drive superior business results. Includes successful execution of sales strategies and business processes.
  • Effectively resolve guest issues that arise as a result of the sales process. Bring issues to the attention of property and sales leadership team as appropriate.
  • Serves as a role model to demonstrate appropriate behaviors.
  • Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.
  • Fosters open channels of communication between all employees.
  • Participates in the performance appraisal system process, giving feedback when needed.
  • Encourages and builds mutual trust, respect, and cooperation among associates.
  • Follow all additional duties as assigned by management.
Sheraton San Diego Hotel and Marina is an Equal Opportunity Employer M/F/Disability/Veteran and Drug Free

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