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Automotive BDC Representitive

3 months ago

Conshohocken, Pennsylvania, United States Conicelli Autoplex Full time


Automotive BDC Representative

Conicelli Autoplex - Conshohocken, PA

Are you passionate about the automotive industry and skilled in customer communication? We are currently seeking a motivated and customer focused Automotive BDC (Business Development Center) Representative to join our dynamic team. Get your foot in the door and advance your career with a family owned and operated business.

Hourly wage plus monthly bonus structure. The compensation ranges from $45,000 up to $60,000.

Responsibilities:

1. Customer Engagement:
  • Interact with customers via phone, email, and other communication channels to understand their automotive needs and preferences.
  • Provide exceptional customer service, addressing inquiries, scheduling appointments, and ensuring a positive customer experience.
2. Lead Management:
  • Manage and follow up on leads generated through various sources.
  • Qualify leads and route them to the appropriate departments for further action.
3. Appointment Scheduling:
  • Schedule appointments for customers with our sales and service departments.
  • Coordinate with internal teams to ensure seamless scheduling and timely follow-ups.
Product Knowledge:
  • Stay informed about the latest automotive products, features, and industry trends.
  • Effectively communicate product information to customers and address any questions or concerns.
CRM Utilization:
  • Use customer relationship management (CRM) tools to track interactions, manage leads, and streamline communication processes.
Qualifications:
  • Previous experience in a customer service or sales role, preferably within the automotive industry but not necessary. We will train.
  • Excellent communication and interpersonal skills.
  • Proficient in using CRM software and other communication tools.
  • Excellent computer skills are a must.
  • Ability to multitask and prioritize in a fast-paced environment.
  • Strong organizational skills and attention to detail.
Benefits:
  • Competitive salary/hourly and performance-based incentives.
  • Health, dental, and vision insurance coverage.
  • Opportunities for professional development and career advancement.
  • Employee discounts on automotive products and services.
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