Lead Supervisor

1 week ago

Chandler, Arizona, United States Tapestry Full time

Coach is a renowned fashion brand established in New York in 1941. Guided by Creative Director Stuart Vevers and the vibrant spirit of our city, we create enduring, stylish pieces for you to express your true self.

The Lead Supervisor plays a crucial role in the success of our store, embodying behaviors that directly impact our business in terms of Sales and Operational Processes. This role requires outstanding performance, reflecting Coach's highest standards. The Lead Supervisor is a versatile team player, capable of adapting to various responsibilities within the store environment. Key responsibilities include:

SALES:

  • Aligning decisions with company objectives in collaboration with Store Manager(s) and Assistant Store Manager(s)
  • Developing the team to meet Coach's Selling and Service expectations
  • Implementing sales strategies and driving growth in all categories
  • Contributing to overall store and financial results through personalized selling techniques
  • Ensuring accountability for personal sales and maximizing clienteling strategies
  • Building trust with the team and customers as a fashion advisor
  • Representing the Coach brand in the local market to enhance brand loyalty
  • Adapting approach to meet customer and team needs effectively
  • Resolving customer issues proactively and enhancing product knowledge
  • Recruiting based on the positive sales impact of staffing
  • Motivating and coaching the team to achieve goals and individual growth
  • Providing feedback, coaching performance, and setting goals for continuous improvement

OPERATIONS:

  • Managing daily tasks according to Coach standards and adapting to business needs seamlessly
  • Demonstrating strong business acumen and effective communication
  • Maintaining the store's interior and exterior appearance with corporate partnership
  • Utilizing retail systems and tools to make informed decisions
  • Adhering to all retail policies and procedures, including POS operations
  • Utilizing technology for relationship building and achieving sales goals
  • Ensuring operational tasks are completed without compromising service standards

Competencies required:

  • Drive for Results
  • Customer Focus
  • Creativity
  • Interpersonal Savvy
  • Learning on The Fly
  • Perseverance
  • Dealing with Ambiguity
  • Strategic Agility
  • Building Effective Teams
  • Managerial Courage

Additional Requirements:

  • 1-3 years of retail experience, preferably in a luxury retail environment
  • High school diploma or equivalent; college degree preferred
  • Knowledge of cash register systems and basic computer skills
  • Physical ability to perform tasks on the sales floor and stock room
  • Flexible schedule to meet retail demands

Coach is an equal opportunity employer, committed to diversity and inclusion in the workplace. All employment decisions are based on qualifications and merit, without discrimination based on protected characteristics under the law.

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