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Lead Dispatcher
4 months ago
Suggested Primary responsibilities:
Maintains the service technician schedules and dispatches technicians as service calls are completed.
Schedules technician return trips with customers to complete jobs after arrival of parts.
Maintains on-call schedule for service technician and after- hours service procedures.
Enters service calls, schedules calls, and generates call debriefing with technicians daily.
Maintains customer database, ensuring complete, accurate, and updated entry of information.
Responds to customer inquiries regarding company schedule and requested lead times, equipment service, and service invoicing, and general inquiries.
Responds to service technician requests both by online and phone.
Follows up and schedules preventive maintenance service appointments.
Reviews completed service work orders for accuracy.
Prepares invoices and timecards for processing.
Participates in all company sponsored training classes.
Effectively manages conflict resolution with clients through clear communication, addressing all concerns, questions, or problems expediently.
Always maintains a professional image by:
o Following safety policies and procedures.
o Abiding by ALL standards of performance and code of ethics.
o Maintaining a courteous demeanor with all customers and associates.
Company DescriptionIt is the One Hour Heating & Air Conditioning difference that keeps you, our customer, happy and satisfied and it's why we're regarded as one of the best HVAC companies in the country. We pride ourselves with our on-time guarantee, highly skilled professionals, clean and friendly HVAC technicians, and StraightForward Pricing. You are our number one priority and we are determined to provide an experience that exceeds your expectations and solves your HVAC service needs. Experience the One Hour Heating & Air Conditioning difference in your area today SERVICE ON TIME OR YOU DO NOT PAY A DIME.Company DescriptionIt is the One Hour Heating & Air Conditioning difference that keeps you, our customer, happy and satisfied and it's why we're regarded as one of the best HVAC companies in the country. We pride ourselves with our on-time guarantee, highly skilled professionals, clean and friendly HVAC technicians, and StraightForward Pricing. You are our number one priority and we are determined to provide an experience that exceeds your expectations and solves your HVAC service needs. Experience the One Hour Heating & Air Conditioning difference in your area today SERVICE ON TIME OR YOU DO NOT PAY A DIME.