IT Support Specialist

2 weeks ago

San Bernardino, California, United States Toyota of San Bernardino Full time

In this position you would be directly assisting end users/employees with daily issues and concerns throughout our dealership's multiple locations.

Your main task would be supporting and maintaining employee assigned computer systems and peripherals, which includes installing, troubleshooting, repairing/upgrading hardware and equipment to ensure optimal performance.

You would report directly to the IT Systems Manager.

When you join our team, you'll have access to a total compensation package, which includes great career growth, a friendly work environment, outstanding more:

  • Competitive Wages
  • Paid Time Off for Volunteer Time
  • Paid Vacation, Sick and Holidays
  • Paid Basic Life Insurance
  • 401K
  • Health, Dental, Vision Insurance
  • Other Supplemental Insurance options such as:
  • Additional access to Term Life Insurance Policy
  • Short Term and Long-Term Disability
  • Health care, dependent care, and family reimbursement accounts
  • Pet Insurance

Essential Duties, but not limited to:

  • Monitor, open, update, escalate and close help desk tickets in a timely fashion.
  • Troubleshoot and resolve problems with PC workstations and related peripherals, printers, telephones and other office equipment.
  • Repair / replace / refurbish failed components of PC workstation computers such as hard drives, RAM modules, motherboards, network cards, etc.
  • Replace consumed components of printers / copiers such as toners, imaging units, transfer modules, fusers, rollers, waste bottles, etc.
  • Routinely monitor systems for potential issues and security risks.
  • Contacting 3rd party support vendors to address issues when applicable.
  • Create and maintain user accounts and assign security profiles for employee access to internal systems.
  • Train new users on hardware and software systems.
  • Assist employees over the phone, in person and via remote support sessions to resolve hardware and software issues.
  • Securely dismantle and dispose of EOL hardware.
  • Perform secure destruction of sensitive data based on official protocol / procedures.
  • Attend management team meetings.
  • Maintain a professional appearance.
  • Assist IT Manager to configure and deploy new PC workstations and related peripherals, printers, telephones and other office equipment.
  • Assist IT Manager to configure and deploy new or replacement network infrastructure devices when necessary.
  • Assist IT Manager to troubleshoot and resolve problems associated with network infrastructure and internal servers.
  • Assist IT Manager to perform regular software/firmware updates to infrastructure, phone systems, office equipment, PC workstations and related peripherals.
  • Other tasks as assigned.

Qualifications:

  • High school diploma or the equivalent, Bachelor Degree in related field
  • Minimum of 1 year of IT related experience
  • Must possess good communication skills and time management skills
  • Working experience with Windows 10/11 Chrome and Chrome variant browsers, Firefox, Edge, Excel, Word, and other commonly used computer software.
  • Must be able to handle documents containing sensitive and / or confidential information.
  • Able to work closely with end users, and other IT staff.
  • Proficient in both following and creating instruction documentation.
  • Must possess the ability to read manuals and troubleshoot minor issues independently.
  • Typical work schedule is 8:00am to 5:00pm pst, however must have flexibility to work occasional weekends and some nights for specialty projects.
  • All applicants must be authorized to work in the USA
  • Ability to pass preemployment testing including background checks, MVR, drug test.
  • Possess a valid driver's license.
  • Bilingual (preferred but not necessary)
  • Completed IT Certifications are a plus.
  • Working experience with any of the following, a plus:
  • TCP/IP, Layer 3 networking configurations
  • Wireless networking standards and best practices
  • Windows AD Server configurations and security practices
  • Reynolds and Reynolds ERAccess and Ignite DMS System
  • Toyota Motor specific systems (DealerDaily, TFS, TIS, Techstream)
  • Subaru Motor specific systems (Subarunet, Subaru RISE)
  • GSuite and/or Microsoft Office 36
  • PBX / SIP / VoIP phone systems
  • IOS / MacOS operating systems, iPads, and iPhones
  • Android operating system, Android tabets, android phones
  • ChromeOS operating system
  • Firewall Configurations / Security Policies
  • Video Surveillance and Access Control Systems
  • Key Management Systems
  • Disk imaging systems for mass deployment / recovery of PC workstations
  • Yealink desk phones
  • Lexmark, Ricoh, Canon, and Brother office equipment

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