Engineering Director, Customer Experience

7 days ago

New York, New York, United States Taptap Send Full time

**Engineering Director, Customer Experience - New York (US), Remote**

New York, US / Engineering / Full-time, Permanent **Our Mission** Reduce inequity by helping immigrants move money home by becoming the leading cross-border fintech for immigrants.

**The Team** -> Founded by Harvard grads / 3rd-time founders --- also founded Segovia (successful exit) and GiveDirectly (>300M revenue, fastest-growing NGO). -> Top performers from top and varied organizations (e.g., Bain, Bolt, Google, McKinsey, SafeBoda, Uber, Zipline) --- we like moving fast, and we hire people that do as well. -> Driven by mission, guided by values (see below) in deed, not just word. -> Team as global as the mission, >30 languages from 25 countries (i.e., if youre interested in learning to make Chicken Moambe, were the place).

Taptap Send is backed by top VCs (Spark, Canaan, Reid Hoffman, Breyer Capital, etc.), rapidly growing and a great place for those looking for both impact and a fast-paced tech startup environment. Read more about the journey in Reid Hoffmans or TechCrunch Launched in 2019, Taptap is tapping into a transformative shift in global finance: from banks to phones. While this has affected wealthier countries as well, it has been nothing short of a revolution for the emerging markets where the overwhelming majority of population had been unable to access digital finance previously. Its first product, Taptap Send, allows immigrants to send money home instantly and with no fee, saving money in the process. With a formal market size of >700B alone, weve got a lot more saving to do for our users. And thats just the beginning.

**Our Investors** Spark Capital, Canaan, Reid Hoffman, Breyer Capital (Jim Breyer), Unbound (Shravin Mittal), Wamda (Fadi Ghandour), Firstminute Capital, Slow Ventures (Sam Lessin), Helios Partners (Souleymane Ba), Co-ventures (Ali Hamed), Nikesh Arora, Samih Toukan, and many other context-specific angels

The Role

We are looking for a leader for one of the core pillars in our Engineering organization, the Customer Experience team. As a consumer-focused business, everything we do is for our users, and this Director position is responsible for the development of our user-facing mobile app and the backend systems that power it This role reports directly to the Head of Engineering and covers a broad swath of our engineering team, which includes areas like payment processing, identity management, and core mobile app usability. You will be accountable for top-level company metrics like user sign-up success and first-payment conversion, and will work closely with people across company functions to identify the most impactful projects and get them launched to our users. We are a rapidly growing company and one of your initial goals will be scaling the team. **Responsibilities**

+ Collaborating with colleagues across Product, Customer Support, Markets, and other parts of the company to convert business requirements into a product roadmap and deliver on it

+ Continuously improving and introducing new team processes to balance execution on user-facing features with investments on tech debt and developer velocity

+ Mentoring, coaching, and supporting the professional growth of everyone on your team, including supporting new managers; crafting career paths and goals for each team member

+ Presenting staffing needs, and participating in evolving the hiring process and growing a diverse engineering teamFostering an encouraging, inclusive, and hard-working environment

+ Have 2+ years of experience as an Engineering Director or an equivalent role that included managing managers in a hardworking environment

+ Are experienced working on a consumer mobile application, and driving user-facing metrics

+ Are experienced growing an engineering team and adapting to changing requirements in a rapidly scaling company

+ Can lead and inspire through others, but are comfortable going deep into software design decisions when necessary and provide clear technology strategies

+ Have extensive experience working hands-on as a Software Engineer in an agile environment ideally with exposure to a variety of technologies, especially our tech stack: Java / Kotlin, Spring Boot, React Native, AWS

+ Are a clear communicator, used to working with both technical and non-technical collaborators

+ Are committed to using your engineering skills for social good

Impact first. Team next. Accept reality. Propose solutions. Win with grit. Be proactively candid, with yourself and others. Love the particular. Own it. Create positive energy. Maybe, even have fun.

*Note: we recognize imposter syndrome is real - any candidate that does not perfectly fit every characteristic of this role is still strongly encouraged to apply.*

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